We based ourselves at this hotel for five nights. It was central to many things in Lisbon. We mainly walked everywhere, but cabs, tuk tuks, buses and one of the train lines were easily accessible. The service was fantastic, the rooms were big with lovely bathrooms, and the little things like complementary Portuguese tarts and biscuits, tea and coffee always available. We chose to have the breakfast each morning and had drinks in the bar on a couple of occasions. A wonderful place to stay in Lisbon! We even had a balcony.

I booked this hotel as a package along with flights through Easy Jet. I booked a superior room with breakfast for seven nights. On arrival we were lucky enough to be upgraded to a corner Heritage room on the fifth floor, which had pleasant views from both sides. The room had everything you needed for a comfortable stay including very efficient air conditioning, a mini bar and a free safe. The television had about half a dozen English speaking channels including BBC World Service, BBC Entertainment, CNN and two Fox channels, one showing movies.. There was also a DVD player with complimentary films available from reception. The only problem with the TV was that it was housed in a large wooden cabinet facing the bed (see photo) and the only way to watch it was to lay, or sit on the bed; this in no way spoilt our stay. There is a choice of pillows and if you want a firmer or softer matttress you can ask at reception. The bathroom was large with both a bath and a shower and was well stocked with very nice Molton Brown toiletries. There was plenty of wardrobe and storage space and dressing gowns, slippers, hair dryer and even an umbrella was supplied; however, there was no kettle in the room.

Breakfast was served from 7.30 until 12 and had plenty of choice including hot options. If you wish to have something not on the buffet you can ask one of the friendly staff. Free tea, coffee, port, cakes and biscuits were available all day, twenty four hours a day. There is a small jet pool and gym in the basement; WIFI is available all through the Hotel. There is also a small library with two computers and printers available for general use.

There are many places to eat in the in the vicinity of the hotel and a top tip is is to book a table through Trip Advisor/The Fork where on some restaurants you can get thirty percent discount on your bill if you order from the ala carte menu. I would recommend the restaurant Quermesse, on Rua Da Gloria, which is about a ten minute walk from the hotel and a restaurant called Tasca do Jasmin on Rua dos Franqueros, further away, down town, but well worth the walk.

In summary we enjoyed our stay in this excellent, clean quiet hotel and a special thanks to all the friendly, helpful and efficient staff who helped to make our stay so enjoyable.

Clearly a five star hotel as advertised. Nice location within walking distance of Alfama but off a side street to avoid too much noise. Staff was extremely well-mannered and willing to go the extra mile. The entire converted alchemy building had a lot of charm, including the downstairs breakfast space, the small study (more of a gimmick than useful amenity, however), and room, itself.

It was nice to finally have a (long and narrow) bathtub. The shower fixture felt dated with class, with an actual manual temperature gauge for the water which ended up quite a bit hotter than the visual setting. The tall ceilings and traditional wooden shutters were reminiscent of a Versailles apartment we used to frequent. Sound was well contained, including from our undersized TV screen pinned to the wall in front of the bed.

One issue with the room was the lighting. There simply wasn’t enough, and part of this stemmed from the dark orange lampshade decor. I really suggest Heritage Avenida Liberdale add better lighting especially if it tries to attract a more mature clientele.

Breakfast was the best we had in Portugal, with self-service Nespresso pods for making espresso, hot milk, an array of smoked salmon and tuna, different types of meat, croissants, yogurt, fruit, bread, etc. It held us over until mid to late afternoon.

We even had the opportunity to swim in the so-called jet pool which, although refreshing, wasn’t anywhere near the lap pool it was advertised to be. Even at a mild dog paddle, the single jet was no match for the power of Cherry Wonderdog’s stroke. Nevertheless, it was a nice bonus to have a pool to refresh even if it was in the basement rather than outside.

Kudos to the staff for treating us well. They greeted us with a bottle of cava for our anniversary, regularly opened the doors, took care of our luggage, taught us some basic Portuguese, and even reserved and arranged delivery of a rental car at a price lower than I could find on-line which would have required displacement. This was service.

Warmly recommend this hotel.