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“Poor and negligent service”

Bikeiberia Bike Tours & Rentals
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and up
Lisbon Waterfront Bike Tour
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Self-Guided Sintra E Bike Tour
Ranked #38 of 213 Outdoor Activities in Lisbon
Certificate of Excellence
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Owner description: Since 1999 ● Monday to Sunday from 9:30am ● e-Bike Tours & Rentals for all in Lisbon and throughout Portugal & Spain ● Guided Day Trips ● Affordable Shore Excursions for cruise passengers ● English | French | Spanish and, of course, Portuguese ● Private and customized Trips ● Bikes and Gear for all: City | Touring | Carbon Road | MTB | Kids Bikes ● Family friendly, safe and fun! ● Week-long Guided and Self-Guided Tours and Rentals for the adventure seeker carefully selected and put together for your unique travel experience ● A local company offering value for the money, allowing each individual to explore and enjoy it here ● High quality Bikes & Equipment by GIANT ● Second to none biking services and setting the industry standards ● Pedal Your way!
Useful Information: Activities for older children
Reviewed 3 May 2014

Rented bikes from bike iberia for a three day cycle trip. Not very helpful in suggesting routes. When I asked the girl to recommend suitable cycle routes, she sighed and said she would need two hours to set out a route and that they dont really provide tht service to people who are just renting bikes and not getting the self guided tour. She then reluctantly suggested some routes which turned out to be for the most part traffic heavy main roads. My friend rented her bike from the other place in Sintra, and they were far better providing us with free maps and recommending quiet secondary roads to cycle on for our last day. Also bike iberia didn't screw the handle bars of my bike in properly so for the first day, I couldn't control my bike properly, very scary experience and when I complained about this they just shrugged and said oh yeah it's a new bike. Other then that the bikes were fine.

2  Thank Kate H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bikeiberia_Office, Manager at Bikeiberia Bike Tours & Rentals, responded to this reviewResponded 9 May 2014

Thank you for your feedback.
As a service provider striving to excel on service we would like to have only positive and very positive reviews, still it is not fair to be subject to this type of situation and we are still quite astonished with the content of this review,

Experienced cycle-tourers know how long it takes to plan a multi-day cycle trip and how many aspects to be taken into consideration, many as personal options. We need to understand objectives, what type of cycling, mileage, whether hilly or flat terrain, what to visit, where to sleep...To put together an itinerary that matches Guest's needs and abilities does take some time and effort to get it right.

For renting bikes to ride round Lisbon, indeed we can suggested suitable routes pretty quickly and effectively. Still, the great majority of our Guests renting Bikes for Multi-Day Trips (over 95%), do have a plan / itinerary outlined according to what interests them,
And as per many earlier reviews on our Services, we have no problem in helping them out with loose ends and suitable ideas / suggestions.

For instance, if Guests plan to start riding in larger towns, which we believe was the case,
although it is common sense all over the world, still when possible we tend to make them aware getting in/out of major towns could always have some more traffic.

When renting bicycles it is very important to set reasonable objectives and plan ahead, these days with access to internet and free access to services like Tripadvisor, web maps, and other specialty websites everyone can organize things right for their vacation.

On the other hand for Guests who do not want to worry about planning and prefer to maximize their cycling experience, we do offer Self-Guided Tours and Fully Guided Tours, where all the planning is taken care of and Guests just need to pedal, follow GPS directions or their Guide,
and enjoy as much as possible the beautiful views!

Best Regards,
bikeiberia team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (544)
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221 - 225 of 547 reviews

Reviewed 26 April 2014

I would like to thank Bikeiberia for their excellent bike rental services! Staff were friendly and helpful and provided us a map and marked out the route by the coast upon request. Their bikes were of good condition, and their fees were affordable. Additional charges were reasonable, made accordingly for the extra time we used the bikes. Overall, we had a good time, and would like to thank Bikeiberia for aiding us in this wonderful experience!

2  Thank hi1000k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2014

The staff working there were really kind and thay offered us advice on the possible routes. They also provided us the possibility of calling our friends from the shop that where lost somewhere in Lisbon.

I really enjoyed the bike tour.


2  Thank StJamesCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2014

What a fantastic service! Pick up & collection from anywhere in Portugal & Spain!! Travelling as a group of 4, we collected our Comfort Touring Bikes from Lisbon and travelled 500km ending in Faro. The bikes were collected in Faro with absolutely no bother at all! The Bikeiberia staff from the very first email requesting information were ultra professionals & gave fantastic advice! Very friendly & we even bumped into them on the road to Evora! They recognised us & the bikes & even emailed to say they had heard of our travels! The bikes were of the highest class & well suited for the tour we were taking on. They provided us with 2tool kits & extra inner tubes-we did not require any of these however great to have! We used a variety of roads, mainly quiet country roads & had no problems with the bikes at all. They were well prepared for our collection despite being a very busy Monday morning & responded immediately to any emails sent. I would strongly recommend Bikeiberia for anyone hiring bikes in Portugal! Thank you Bikeiberia!!

2  Thank Emily M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2014

We rented a tandem for a 5 day tour in Alentejo, having it delivered & picked up from a hotel in Evora. We've done a lot of touring on our own bike and were delighted with the quality of the bike we rented - rohloff hub, front & rear racks, lights etc. The route we found mainly used quiet country roads, so we had a great time and look forward to using them again.

3  Thank PatrickK11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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