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“Not a 4 star hotel .... or Hilton Quality!”

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DoubleTree by Hilton Lisbon - Fontana Park
Ranked #104 of 255 Hotels in Lisbon
Reviewed 6 October 2013

This has now been renamed Double Tree by Hilton havingbeingtaken over by the Hilton group. On first impressions this looks a good hotel, but when you look benneath the surface then this is where the problems occur.
First the check in ... slow and not enough staff...... i was given a room which was supposed to be a double room ..... this was two singlebeds pushed together. I was then given one of the disabled rooms which has a double bed ..... this was not clean andthere was dirt and a screw in the bath! Eventually i compromise and have the first room. Wifi only works i the hotel lobby and not in the bedrooms ... even after mentioning this nothing chnaged.... what do you expect for free wifi i guess!! i went to the bar and ordere a club sandwich which took 50minutes to arrive, even thou the hotel bar and restuarant areas were quiet. This came with cold meat and no apology. I waited a further 40 minutesto speak to the general manager... with no drink or food! The general manager was very good and had a drink with me and i ordered a burger which was ok. On the next day the buffet breakfast is not good. Tables are too close together and it feels like you are dining with other people at your table. Selection of food is ok, but service again is below Hilton standards. As i was not charged for my stay then this was a good hotel...... but if i had to pay then i would not have been happy.

  • Stayed: October 2013, travelled on business
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1  Thank Winge_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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953 - 959 of 1,460 reviews

Reviewed 4 days ago via mobile
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Stayed: February 2018, travelled with family
Thank ruimomp
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Reviewed 1 week ago
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Room Tip: chiedere le stanze ai piani alti.
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  • Stayed: February 2018, travelled as a couple
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Thank coachGAB
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Reviewed 3 weeks ago
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  • Stayed: January 2018, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Reisepapst71
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Reviewed 14 January 2018 via mobile
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Stayed: December 2017, travelled as a couple
Thank IOLADICOTUTTA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2018
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  • Stayed: December 2017, travelled with family
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Thank Carol C
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Reviewed 10 January 2018
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  • Stayed: January 2018, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank José Carlos R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Lisbon - Fontana Park

Address: Rua Engenheiro Vieira da Silva 2, Lisbon 1050-105, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#81 Luxury Hotel in Lisbon
Price Range: £85 - £199 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Lisbon - Fontana Park 4*
Number of rooms: 139
Official Description (provided by the hotel):
Stay at the contemporary DoubleTree by Hilton Lisbon - Fontana Park hotel and enjoy a superb location in the heart of Lisbon, unique decor, modern business and leisure amenities and warm hospitality. We will even greet you with our delicious fresh-baked cookie upon arrival. Set in the Saldanha area of Lisbon, this modern hotel is close to the historical city center, tourist attractions and commercial and shopping areas and offers easy access to stretches of sandy beaches, beautiful golf courses and Lisbon Airport. Every light and airy guest room at this distinctive Lisbon hotel features sleek decor and modern amenities, including a 26-inch LCD TV, work area and WiFi. Some of our guest rooms and suites also offer a balcony and sliding floor-to-ceiling windows. Hold an event for up to 400 people with 7 flexible meeting spaces, with the latest A/V equipment and direct access to the large interior car park. Listen to the soothing sound of waterfalls in the hotel's attractive interior courtyard, which features a winter garden. In the evening, this relaxed area comes alive with DJs playing laid-back, contemporary music in the chic Fontana Bar Lounge - the ideal place to rendezvous with friends over cocktails. Featuring striking black and fuchsia decor, Bonsai offers an intimate ambiance and Oriental fusion cuisine. Dine in Saldanha Mar, where Chef Paula Carcao has created a tempting Portuguese and Mediterranean-style menu, showcasing the finest fish and seafood ... more   less 
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Also Known As:
Fontana Park Lisbon
Hotel Fontana Park

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