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“Very dark designed hotel”

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DoubleTree by Hilton Lisbon - Fontana Park
Ranked #101 of 253 Hotels in Lisbon
Reviewed 7 October 2013 via mobile

This hotel is a quite modern designed hotel and is really not suitable for people with weak eyesight as corridors and rooms are more or less all in black. We would call this an over designed hotel.
We were first given a room close to the elevator x01 and the WiFi did not work.
We were informed that the WiFi did not work due to the room's closeness to the elevator and due to (fully seriously) the wind outside!
We were informed that if we moved to another room x09 the WiFi would work. We moved but it did not solve the non working WiFi!!!
If you are charged EUR 3.5 per 24 hours the WiFi should work. It should work even if it is free. Today a non working WiFi is very annoying indeed. There is good WiF connection at El Corte Ingles in the restaurant at 7 floor or even closer to the hotel atthe Saldana Residence mall at the Valentino Bar Restaurant where they have good Pizza and reasonable good wine at reasonable prices and they do take credit card.
A good WiFi system should work in the whole hotel. In a good log in system, you log in once during your stay, using your last name and your room no. as login and password. At this hotel you ask for an Internet card every 24 hours for each equipment and then there is no reliable working WiFi connection.

We were shown a room at the 6 floor but that room was even darker as the window is small and is rather high on the outer wall. We declined to take that room.

The bathrooms are of a modern design with see through glass to the outer room. We do not like this as we believe in some privacy. The faucets are of a bad modern design. The sinks are awful. The bathtubs are very slippery and there is no slip mat available. Why a bathtub? We prefer shower cabins.

Why no lights in the closets? It is so dark!

The breakfast restaurant is not design for Americans or/and people who does not want to be continuously bumped into by neighboring guests or staff. The tables are too close. We were informed that they were aware of this.
Sunday breakfast the sparkling wine was suddenly "out of stock" ! Luckily they found a Rose Sparkling wine after our comment. It tasted good.
The Japanese restaurant is good but the service is rather slow. Some hot dishes were cooled down due the slow service, The tempura's daikoo
is missing and is served wrongly to the gyoza!

It is quite disturbing with all people smoking everywhere in Portugal. Close to the reception and the Japanese restaurant there is a smoking area.
The hotel is not smoke free and that is according to us also very disturbing.

The air conditioners airflow and temperature in the rooms we had were difficult to control to a comfortable level. Sometimes very cold and one morning very warm and no airflow.

There was a chlorine smell in the room and the towels had a strong smell of chlorine. We guess the hotel's laundry cleans the rooms towel in a lot of chlorine and the house keeping use a lot of chlorine detergents cleaning the rooms. It is very disturbing.
The housekeeping ones forgot all the amenities and also to empty the waste paper baskets! Another morning they forgot the hand towels!
When we asked for replacements it took more than half an hour and I had to go down to the reception to remind them.

The hotel has just changed the hotel management to the Hilton group and a lot of staff seems to be on training and/or should be trained. There seems to be very few experienced staff.

The most disturbing thing is the in the rooms non working WiFi and the chlorine smell in the room.

Stayed: October 2013, travelled as a couple
Thank Tomberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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853 - 859 of 1,314 reviews

Reviewed 6 October 2013

This has now been renamed Double Tree by Hilton havingbeingtaken over by the Hilton group. On first impressions this looks a good hotel, but when you look benneath the surface then this is where the problems occur.
First the check in ... slow and not enough staff...... i was given a room which was supposed to be a double room ..... this was two singlebeds pushed together. I was then given one of the disabled rooms which has a double bed ..... this was not clean andthere was dirt and a screw in the bath! Eventually i compromise and have the first room. Wifi only works i the hotel lobby and not in the bedrooms ... even after mentioning this nothing chnaged.... what do you expect for free wifi i guess!! i went to the bar and ordere a club sandwich which took 50minutes to arrive, even thou the hotel bar and restuarant areas were quiet. This came with cold meat and no apology. I waited a further 40 minutesto speak to the general manager... with no drink or food! The general manager was very good and had a drink with me and i ordered a burger which was ok. On the next day the buffet breakfast is not good. Tables are too close together and it feels like you are dining with other people at your table. Selection of food is ok, but service again is below Hilton standards. As i was not charged for my stay then this was a good hotel...... but if i had to pay then i would not have been happy.

  • Stayed: October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Winge_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 days ago
Google Translation

  • Stayed: September 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Paulo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago
Google Translation

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank edmonde992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago
Google Translation

  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank carolinagj2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago
Google Translation

Stayed: July 2017, travelled solo
Thank mi1040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago
Google Translation

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank hugocZ8438KN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Lisbon - Fontana Park

Address: Rua Engenheiro Vieira da Silva 2, Lisbon 1050-105, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#78 Luxury Hotel in Lisbon
Price Range: £93 - £340 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Lisbon - Fontana Park 4*
Number of rooms: 139
Official Description (provided by the hotel):
Stay at the contemporary DoubleTree by Hilton Lisbon - Fontana Park hotel and enjoy a superb location in the heart of Lisbon, unique decor, modern business and leisure amenities and warm hospitality. We will even greet you with our delicious fresh-baked cookie upon arrival. Set in the Saldanha area of Lisbon, this modern hotel is close to the historical city center, tourist attractions and commercial and shopping areas and offers easy access to stretches of sandy beaches, beautiful golf courses and Lisbon Airport. Every light and airy guest room at this distinctive Lisbon hotel features sleek decor and modern amenities, including a 26-inch LCD TV, work area and WiFi. Some of our guest rooms and suites also offer a balcony and sliding floor-to-ceiling windows. Hold an event for up to 400 people with 7 flexible meeting spaces, with the latest A/V equipment and direct access to the large interior car park. Listen to the soothing sound of waterfalls in the hotel's attractive interior courtyard, which features a winter garden. In the evening, this relaxed area comes alive with DJs playing laid-back, contemporary music in the chic Fontana Bar Lounge - the ideal place to rendezvous with friends over cocktails. Featuring striking black and fuchsia decor, Bonsai offers an intimate ambiance and Oriental fusion cuisine. Dine in Saldanha Mar, where Chef Paula Carcao has created a tempting Portuguese and Mediterranean-style menu, showcasing the finest fish and seafood ... more   less 
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Also Known As:
Fontana Park Lisbon
Hotel Fontana Park

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