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“Very friendly and helpful staff but decor of hotel and rooms very uncomforting”

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DoubleTree by Hilton Lisbon - Fontana Park
Ranked #104 of 255 Hotels in Lisbon
Reviewed 25 April 2014 via mobile

I typically dont care about decor in a hotel. To me cleaniless, friendly and helpful staff, location are top priority. And this hotel had all of these for the most part, not to mention good prices, however I have to say that having this "sleek" black ceilings and ultra modern decor made it feel like i was in a spaceship and it wasnt a comforting feeling.

  • Stayed: April 2014
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Thank ikider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G C S, General Manager at DoubleTree by Hilton Lisbon - Fontana Park, responded to this reviewResponded 6 May 2014

Dear Guest,

Thank you for your time to post a review on TripAdvisor and for sharing your thoughts with us, your feedback was extremely important and it allowed us to make the necessary actions to correct our mistakes. We assure you that your comments regarding the hotel’s design had already been brought to the attention of our design and management team!

Thank you in advance and I hope to have the chance to welcome you back again in order to give you the treat you deserve.


Kind regards,
Gonçalho Coelho de Sousa

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Reviewed 25 April 2014

Good location but the room is very dark. The price is fair and the employees gave us special attention. I recommend but you need to like of black rooms. Don’t rent a big car because is not easy to park, but to have space to park at Lisbon is a good feature.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Mreboucas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G C S, General Manager at DoubleTree by Hilton Lisbon - Fontana Park, responded to this reviewResponded 7 May 2014

Dear Guest,

Thank you for your review! We are very happy to read that you enjoyed the hotel’s location, its surroundings as well as “special attention” given by our team members!

It will be a honor to welcome you back at the Doubletree by Hilton Lisbon – Fontana Park in a near future!


Kind regards,
Gonçalo Coelho de Sousa

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Reviewed 23 April 2014

Anice hotel , very good value , not far from center , easy to find taxi . Our room was decorate very good , very clean and a good size . The staff were always happy and willing to help us find things in town . Best to get room with balcony , also nice cool bar .

  • Stayed: March 2014, travelled as a couple
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Thank bik z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G C S, General Manager at DoubleTree by Hilton Lisbon - Fontana Park, responded to this reviewResponded 7 May 2014

Dear Guest,

Thank you for taking your time to post your comments about your recent stay. We are thrilled that you found our rooms “very good, very clean and a good size” and that you enjoyed the beautiful city of Lisbon!

We look forward to welcome you back at the Doubletree by Hilton Lisbon – Fontana Park!


Best regards,
Gonçalo Coelho de Sousa

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Reviewed 21 April 2014

I stayed in this hotel recently. The price was great for the quality of the hotel. I really recommend it to everyone. It is about 30mins walk from downtown, but the area is very nice. Also, the taxis are cheap and will take you everywhere for less than 8euros. Bar, reception area and rooms are very cool and stylish. All black!!!
The breakfast was great. Good selection of cereals, juices, breads.
Well worthy

  • Stayed: April 2014, travelled as a couple
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1  Thank Boyboytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G C S, General Manager at DoubleTree by Hilton Lisbon - Fontana Park, responded to this reviewResponded 7 May 2014

Dear Guest,

Thank you for posting your review on TripAdvisor. What a great honor it is to read your amazing comments about your stay at the Doubletree by Hilton – Fontana Park! We are so happy that you found our rooms “very cool and stylish” and we can’t wait to welcome you back again in order to provide new experiences!


Best regards,
Gonçalo Coelho de Sousa

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Reviewed 18 April 2014

the hotel is really nice, great location and ambiance. staff is very friendly and helpful. i love the 'funky design of the room', the only downer is the shower- the floor becomes wet after the shower, i'd suggest they put up a shower curtain.

  • Stayed: April 2014, travelled on business
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Thank ardowa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G C S, General Manager at DoubleTree by Hilton Lisbon - Fontana Park, responded to this reviewResponded 7 May 2014

Dear Guest,

Thank you for taking your time to post your review on TripAdvisor. We are very happy to know that you loved your stay and that you found our staff “very friendly and helpful”. We assure you that your comments regarding the bathroom floor as well your shower curtain suggestion had already been brought to the attention of our project team!

We can’t wait to welcome you back to the Doubletree by Hilton Lisbon – Fontana Park!


Best regards,
Gonçalo Coelho de Sousa

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Reviewed 14 April 2014

The service of the hotel was outstanding and the staff are a credit to you. Nothing was too much trouble and they always had a smile on their faces. Joana and Andrea were excellent - thank you. We were upgraded to a deluxe room with a private terrace. Given the price we paid and the upgrade, I would not want to be critical - if there was a gripe it is that the bed and pillows were too hard. I appreciate that this is a personal thing though and hard to please every-one. The hotel is about 15/20 mins away from the centre of Lisbon.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
1  Thank pinnerboy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTLisbon, General Manager at DoubleTree by Hilton Lisbon - Fontana Park, responded to this reviewResponded 21 April 2014

Dear Guest,

Thank you for taking your time to post your review. We are delighted to hear your fabulous feedback about your stay with us and we are thrilled to know that you enjoyed it!

We are very happy to know that you had a pleasant experience at the Doubletree by Hilton Lisbon – Fontana Park. It was our great pleasure to put a smile on your face and make the most of your experience! It will be our honor to give your acknowledgements to all our team, especially to Joana and Andreia, our front desk agents.

Looking forward to welcoming you back to the Doubletree by Hilton Lisbon - Fontana Park.


Kind regards,
Goncalo Sousa

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Reviewed 14 April 2014

A sign to the right of the bathroom sink reads “Floor becomes wet when shower used, can be slippery.” And, the logical question is: Why was the bathroom designed so the floor becomes wet and dangerous when the shower is used? The answer – which applies to most of the questions that arise about this hotel – is: it was designed to be looked at not lived in.

The front desk staff (a very pleasant and helpful group) said some re-modeling is set to start soon. If those changes entail making the hotel comfortable and efficient, then the DoubleTree by Hilton Lisbon - Fontana Park Hotel may be a nice place to stay. But, until and unless that happens, I don’t recommend staying here.

If you do decide to stay here (for example, you're using some Hilton points as we were) , you can get pretty good meals at the two hotel restaurant (at uncomfortable tables in uncomfortable seats), but you'll be hard-pressed to find anything but snack shops within walking distance of the hotel.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank AlinMichigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G C S, General Manager at DoubleTree by Hilton Lisbon - Fontana Park, responded to this reviewResponded 22 April 2014

Dear Guest,

Thank you for taking the time to post your review.

I am very sorry to learn about the inconveniences you experienced during your stay. We are working hard to make the most of your experience and to create great memories for our guests.

We strive to provide the best service and offer every guest a seamless experience. We hope to have the opportunity to surpass this experience if you would like to visit us again in the future.

It will always be a pleasure to welcome you back and to greet you personally.


Yours faithfully,
Gonçalo Coelho de Sousa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Lisbon - Fontana Park

Address: Rua Engenheiro Vieira da Silva 2, Lisbon 1050-105, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#81 Luxury Hotel in Lisbon
Price Range: £79 - £196 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Lisbon - Fontana Park 4*
Number of rooms: 139
Official Description (provided by the hotel):
Stay at the contemporary DoubleTree by Hilton Lisbon - Fontana Park hotel and enjoy a superb location in the heart of Lisbon, unique decor, modern business and leisure amenities and warm hospitality. We will even greet you with our delicious fresh-baked cookie upon arrival. Set in the Saldanha area of Lisbon, this modern hotel is close to the historical city center, tourist attractions and commercial and shopping areas and offers easy access to stretches of sandy beaches, beautiful golf courses and Lisbon Airport. Every light and airy guest room at this distinctive Lisbon hotel features sleek decor and modern amenities, including a 26-inch LCD TV, work area and WiFi. Some of our guest rooms and suites also offer a balcony and sliding floor-to-ceiling windows. Hold an event for up to 400 people with 7 flexible meeting spaces, with the latest A/V equipment and direct access to the large interior car park. Listen to the soothing sound of waterfalls in the hotel's attractive interior courtyard, which features a winter garden. In the evening, this relaxed area comes alive with DJs playing laid-back, contemporary music in the chic Fontana Bar Lounge - the ideal place to rendezvous with friends over cocktails. Featuring striking black and fuchsia decor, Bonsai offers an intimate ambiance and Oriental fusion cuisine. Dine in Saldanha Mar, where Chef Paula Carcao has created a tempting Portuguese and Mediterranean-style menu, showcasing the finest fish and seafood ... more   less 
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Also Known As:
Fontana Park Lisbon
Hotel Fontana Park

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