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“Very good for short stay” 4 of 5 bubbles
Review of DoubleTree by Hilton Lisbon - Fontana Park

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DoubleTree by Hilton Lisbon - Fontana Park
Ranked #110 of 247 Hotels in Lisbon
Dubai, United Arab Emirates
Level Contributor
50 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Very good for short stay”
4 of 5 bubbles Reviewed 14 May 2014

Stayed there for 4 days. Clean, nice concept, nice rooms and bathrooms, comfortable, get a cookie on check in :) good for short stay as quite far from downtown, but close to some bars. Staff were nice as well. Only negative is that the internet sucks!

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank tarektabbara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G C S, General Manager at DoubleTree by Hilton Lisbon - Fontana Park, responded to this review, 19 May 2014
Dear Guest,

Thank you for taking the time to post your review. I am glad that you found our hotel with “nice concept, nice rooms and bathrooms” and that you enjoyed our delicious Cookie at the check-in!

We hope to have the opportunity to welcome you back at the Doubletree by Hilton Lisbon – Fontana Park!


Best regards,
Gonçalo Coelho de Sousa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,128 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (127)
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London, England.
Level Contributor
191 reviews
188 hotel reviews
common_n_hotel_reviews_1bd8 385 helpful votes
3 of 5 bubbles Reviewed 13 May 2014

We stayed twice in May 2014. This hotel looks very stylish and is well connected to the airport and the city via the metro stations at Picoas and Saldanha (closest). There is a frequent and direct service from the latter to the airport for an amazing Eur 1.40 one way. Walking to the City from the Hotel takes a good 30 minutes and is uphill on the return.

The Hotel's shortcomings have been well documented by other reviewers - we too suffered with the blackness and bizarre layout of the bathroom area, the confusing light switches, and the hard beds and pillows. We stayed across a holiday weekend and although the food offerings were good the breakfast area was very crowded with tables tightly packed and this made a peaceful start to the day impossible. In a way this epitomises what's wrong with this hotel - there's a massive, trendy and empty lobby next to the breakfast area but instead of using some of this space everyone was crammed in to the too-small restaurant - a triumph of form over substance.

We're diamond Honors members and on our first stay we were allocated a nice room on the top floor with a small balcony. On our second stay we were assigned a regular room - 117 - and it had no wireless signal. We let Reception know but 5 hours later we still had no signal. We complained again and were then moved to the next-door room where there was a signal available. The hotel agent explained that they were purchasing additional equipment to prevent this problem which arose because it was fully booked apparently - another fundamental to fix.

The hotel staff are all charming, friendly and helpful but our stays were not the most comfortable and next time we're in Lisbon we'll go for somewhere closer to the centre of the city and without the usability issues that the Doubletree is currently battling.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank tint7003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G C S, General Manager at DoubleTree by Hilton Lisbon - Fontana Park, responded to this review, 19 May 2014
Dear Guest,

Thank you for sharing your thoughts about your recent stay. I am sorry to know that you experienced some issues regarding the hotel’s design and the wi-fi connection. I assure you that these matters had already been rectified by our project and IT team, respectively.

I hope to have the opportunity to welcome you back to our hotel and give you the treat you deserve!

Kind regards,
Gonçalo Coelho de Sousa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
54 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 12 May 2014

I stayed at the Fontana Park DoubleTree hotel for four nights recently for a mixture of business and pleasure pursuits. The unique décor and design is a pleasure to experience - after all, travellers should want to experience new and different things. The meals were good, particularly the buffet breakfast. The staff, especially the bar staff are just unbeatable - so obliging and friendly they are a real credit to the team. This hotel is in easy walking distance to the town centre or the metro station. Rooms are cleaned very well and the laundry service is also excellent. I highly recommend this hotel to the business traveller or holiday maker.

Stayed May 2014, travelled on business
Helpful?
Thank stavanger85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G C S, General Manager at DoubleTree by Hilton Lisbon - Fontana Park, responded to this review, 13 May 2014
Dear Guest,

Thank you for taking the time to share your thoughts with other travelers! What a great pleasure it is to read that you had a pleasant time during your stay at the Doubletree by Hilton Lisbon – Fontana Park! We are so happy that you found our design “unique” and our staff “unbeatable”!

We look forward to welcome you again!


Kind regards,
Gonçalo Coelho de Sousa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warsaw, Poland
Level Contributor
113 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 8 May 2014

We spent there a weekend getaway staying for 4 nights. Overall our experience was positive and we enjoyed the stay in the hotel. It is a modern hotel with nice, fresh smell inside and great, customer oriented staff. Rooms are spacious, modern and comfortable. It is true that black is the main colour and i would also probably prefer to have more light in the bathroom but it was not a big issue in our room.

Internet is included in the room rate however every 24 hours you need to obtain new access code from reception (a bit of pain). Also the first room we got did not have a wi-fi connectivity at all since it was located too far away from the router. After i mentioned it at the reception desk, we got the new room very quickly (thanks!). Another minor point was that on one night we had an issue with A/C which started to switch itself off after a few minutes. The staff could not resolve it immediately however the next morning it was all fine.

Hotel is located close to two metro stations making it convenient for travel from/to the airport and around the city. We did not use breakfast or fitness room.

Room Tip: Room 117 has no internet connectivity since it is the last one in the corridor. 108 is a larger and...
See more room tips
  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank czesiuradek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G C S, General Manager at DoubleTree by Hilton Lisbon - Fontana Park, responded to this review, 13 May 2014
Dear Guest,

Thank you for taking the time to post a review on TripAdvisor. I am aware of the fact that you had some issues related to the wi-fi connection as well as with the A/C and allow me to me assure you that these matters have already been reported to our IT team. I am delighted to read that you found our hotel rooms as “spacious, modern and comfortable” and we hope to have the opportunity to book you another one in a near future!

We can’t wait to welcome you back again to Lisbon!


Kind regards,
Gonçalho Coelho de Sousa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Patras
Level Contributor
84 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 242 helpful votes
4 of 5 bubbles Reviewed 7 May 2014

It is a modern hotel located in Saldanha district of Lisbon. It has easy access to the public transport system and the shopping areas.
The design of the hotel is weird and black paint is everywhere (even in the bathrooms). Since lighting was greatly reduced we got an uncomfortable feeling and were obliged to solve several practical problems due to the ... low visibility.
Rooms were spacious and very clean. Staff were mostly friendly and helpful.

  • Stayed February 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Dennis6723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G C S, General Manager at DoubleTree by Hilton Lisbon - Fontana Park, responded to this review, 13 May 2014
Dear Guest,

Thank you for sharing your thoughts with other travelers. I am sorry to read that you found our design different from you were expecting and this situation has already been brought to the attention of our design team for immediate action.
I am glad that you found our rooms “spacious and very clean” and that you found our team members “friendly and helpful”.

We look forward to have the opportunity to welcome you back to Lisbon!


Best regards,
Gonçalho Coelho de Sousa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moose Jaw, Canada
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 May 2014 via mobile

We travel a lot and have stayed in more Hilton properties than I can count and I have to say the service in Lisbon Fontana Park was second to none!
All the staff were amazing in their desire to help
Thank you to all those working Apr30-May5 you made our trip!!

Stayed May 2014
Helpful?
Thank Cdnaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G C S, General Manager at DoubleTree by Hilton Lisbon - Fontana Park, responded to this review, 7 May 2014
Dear Guest,

Thank you for taking the time to share your wonderful thoughts about your recent stay. We are so thrilled to read that our service was “second to none” and that our team members “were amazing in their desire to help”!

We can’t wait to see you again soon at the Doubletree by Hilton Lisbon – Fontana Park!


Best regards,
Gonçalo Coelho de Sousa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, United States
2 reviews
2 of 5 bubbles Reviewed 5 May 2014

The hotel staff is AMAZING/FANTASTIC !! The hotel property is horrible. EVERYTHING IS BLACK. In the guest rooms and hallways, everything is painted black. Black carpet, Black walls, Black floors, etc. It appears like the designer had no clue how a hotel is to accommodate guests. But again, the staff is fantastic, very kind and helpful.

  • Stayed May 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G C S, General Manager at DoubleTree by Hilton Lisbon - Fontana Park, responded to this review, 7 May 2014
Dear Guest,

Thank you for sharing your comments about your recent stay. Your feedback is very important for us to improve our service and avoid this type of situations in the future. I apologize the fact that you did not identify with the hotel’s design and color selection. I assure you that your review has been brought to the attention of the design and project team. However, we are very glad to know that you loved our “fantastic, very kind and helpful” team members.

We hope to have the opportunity to see you again in a near future.


Kind regards,
Gonçalo Coelho de Sousa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Lisbon - Fontana Park

Property: DoubleTree by Hilton Lisbon - Fontana Park
Address: Rua Engenheiro Vieira da Silva 2, Lisbon 1050-105, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#85 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): ££
Hotel Class:4 star — DoubleTree by Hilton Lisbon - Fontana Park 4*
Number of rooms: 139
Official Description (provided by the hotel):
Stay at the contemporary DoubleTree by Hilton Lisbon - Fontana Park hotel and enjoy a superb location in the heart of Lisbon, unique decor, modern business and leisure amenities and warm hospitality. We will even greet you with our delicious fresh-baked cookie upon arrival. Set in the Saldanha area of Lisbon, this modern hotel is close to the historical city center, tourist attractions and commercial and shopping areas and offers easy access to stretches of sandy beaches, beautiful golf courses and Lisbon Airport. Every light and airy guest room at this distinctive Lisbon hotel features sleek decor and modern amenities, including a 26-inch LCD TV, work area and WiFi. Some of our guest rooms and suites also offer a balcony and sliding floor-to-ceiling windows. Hold an event for up to 400 people with 7 flexible meeting spaces, with the latest A/V equipment and direct access to the large interior car park. Listen to the soothing sound of waterfalls in the hotel's attractive interior courtyard, which features a winter garden. In the evening, this relaxed area comes alive with DJs playing laid-back, contemporary music in the chic Fontana Bar Lounge - the ideal place to rendezvous with friends over cocktails. Featuring striking black and fuchsia decor, Bonsai offers an intimate ambiance and Oriental fusion cuisine. Dine in Saldanha Mar, where Chef Paula Carcao has created a tempting Portuguese and Mediterranean-style menu, showcasing the finest fish and seafood ... more   less 
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Also Known As:
Fontana Park Lisbon
Hotel Fontana Park

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