Horrible staff at Front office. I was at Reception on Sunday afternoon at 2pm - designated checkin time, having booked a week in advance since we were travelling with our 9 month old. We were told (verbatim) "your room is not ready, you can leave your luggage here and come back later, after 2 hours " !! No "Sorry sir" Not even a "Please"... Lunatic... When we said we are at the check in time we were told "check in starts at 2pm but you shouldnt expect to check in at 2pm" !!
The staff appeared disorientated as they were not sure what time in the day it was. A lady wanted us to believe it was midday whilst she had a huge wall clock on the wall right behind her head that indicated it was 2pm !!
Bear in mind the fact it was a Sunday and there was no rush.. Not a soul in the lobby except us and these two fine specimen of humankind.. What else do you expect in the office district !
I have travelled and stayed in hotels across 4 continents, never had a Hotel Front office person behave this way.. It was like dealing with Elmar Fudd.. To know more about Elmar, please watch Looney tunes.
- Official Description (provided by the hotel):
- 3kBarcelona is a cosy hotel located next to Campo Pequeno Bullfight Arena and near the Museum Calouste Gulbenkian Foundation. Stays only at 10 minutes from the Lisbon International Airport and from Lisbon Historic Centre, is served by a vast network of public transports such as metro, bus and trains, taxi. For business or leisure stays, the Hotel has 125 rooms (120 Twins + Doubles and Single and 5 suites), all equipped with hair dryer, Cable TV, Minibar, double-glazed windows, air conditioning; 2 handicapped rooms; non-smoking and smoking floors; meeting rooms, Wi-Fi Internet, Room Service and laundry and other services. ... more less
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