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Reviews (444)
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All reviewsmetro stationgreat locationfloor facing the streetshort walk to the riverfantastic showerpraca rossioperfect location for exploring lisbonrua augustahot optionswithin walking distancewould stay here againthe heart of the cityhigher floorsmall kitchenettecentrally located hotelfresh fruitbaixa area
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Reviewed 4 weeks ago

My husband and I stayed at The 7 Hotel last week for 3 nights. It was fantastic. Our room was quite small but big enough for just the 2 of us with a lovely large bathroom and great shower. Very clean room which is very important. We had breakfast included in our price and the breakfast was lovely. Really delicious and a large range to choose from. All staff were very helpful and friendly and the guy on reception spent quite a lot of time with us showing us on the map where to catch the tram from. The hotel is in a great location - central for everything. I loved Lisbon and want to go back so I will definitely choose The 7 Hotel again.

  • Stayed: June 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank leespeed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David S, Gestor de Relações com o Cliente at The 7 Hotel, responded to this reviewResponded 4 weeks ago

Dear Mr.Lee Speed
We are very pleased to learn how much you enjoyed your stay with us and we would like to thank you for posting your experience.
Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise.
We are grateful for your support and look forward to welcoming you back to The 7 Hotel in the future.
Kind regards,
David Silva

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2018

The 7 Hotel is a very nice hotel in a very good location with friendly, helpful staff. We missed not being able to make a cup of tea in the room. Only one luggage rack (again) made the use of space a bit difficult. Breakfast was included and was good value. Reception staff were very helpful and made our stay very pleasant. Thanks for telling us where to experience Fado.They helped organise our 4.00am airport pick up and were still smiling even at that hour.

Room Tip: Street view is ok as it isn't too noisy.
  • Stayed: March 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Aidan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David S, Gestor de Relações com o Cliente at The 7 Hotel, responded to this reviewResponded 8 June 2018

Dear Mr.Aidan C,

We are very pleased to learn how much you enjoyed your stay with us and we would like to thank you for posting your experience.

Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise.

We are grateful for your support and look forward to welcoming you back to The 7 Hotel in the future.

Kind regards,
David Silva

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2018 via mobile

This hotel is perfectly positioned 2 mins walk from Baixa/ chaido train station and one street from the main pedestrian only shopping strip. The hotel itself is very nice although I requested a quiet room on a higher floor with a view but on arrival was given a dark room courtyard side on the second floor that has a very bad sewerage smell as soon as we entered and when we opened the window there was a nice view of machinery that was very loud. I went straight down and complained that we could not sleep in a room that we could not open the windows and when I mentioned the smell they didn’t question it. I have since read others complaining of the same smell. Pedro(the manager I think) was extremely helpful and put us in a room on the 3rd floor facing the street. This room was a lot brighter which we were happy about however there is construction going on on both sides of the hotel that was very noisey from 8 in the morning so we never opened the window. I understand this is not the fault of the hotel but think it is worth mentioning. This room no 306 was bright, spacious had a big comfy bed and good sized bathroom. Breakfast was good, loved the freshly made pancakes. Staff on front desk were very eager to help. Would recommend this hotel but ask for a street view on higher floor and be prepared for noise.

Stayed: May 2018, travelled as a couple
Thank Janet D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David S, Gestor de Relações Públicas at The 7 Hotel, responded to this reviewResponded 3 June 2018

Dear Mrs.Janet,

Your feedback is greatly appreciated. The 7 Hotel looks very seriously at all the feedback (positive and negative) left by our guests and this is how we improve and evolve in order to offer a better experience in our hotel. We deeply regret what you report and we have not met your expectations. However we hope that you will give us another chance of welcoming you back to The 7 Hotel in the future.
Thank you again for your kindness and understanding.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2018 via mobile

We stayed one night here in Lisbon, and all the great reviews I read in Tripadvisor were true - this hotel is a gem. We had reserved the double (studio) room several months ahead, and it was roomy, clean and comfortable. The shower was excellent, the breakfast was amazing and bountiful, and the location was perfectly in the middle of everywhere we wanted to visit, all within walking distance. Staff were also very helpful and friendly with all of our questions, and no problem storing luggage before/after check-in times. I wish I had more time in Lisbon!

Stayed: May 2018, travelled as a couple
Thank rachky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David S, Gestor de Relações Públicas at The 7 Hotel, responded to this reviewResponded 1 June 2018

Dear Mr.Rachky,

We are very pleased to learn how much you enjoyed your stay with us and we would like to thank you for posting your experience.

Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise.

We are grateful for your support and look forward to welcoming you back to The 7 Hotel in the future.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2018 via mobile

My colleague and I stayed here for a couple of nights on the 22nd May. We were very impressed with the room size, street view and amazing rain shower. Staff were friendly although the language barrier sometimes proved slightly difficult. Would highly recommend ❤️

Stayed: May 2018, travelled on business
Thank maclisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David S, Gestor de Relações Públicas at The 7 Hotel, responded to this reviewResponded 1 June 2018

Dear Mrs.Maclisa,

We are very pleased to learn how much you enjoyed your stay with us and we would like to thank you for posting your experience.

Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise.

We are grateful for your support and look forward to welcoming you back to The 7 Hotel in the future.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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