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“Not five star”

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Tivoli Palacio de Seteais
Ranked #2 of 15 Hotels in Sintra
Certificate of Excellence
Edinburgh, United Kingdom
Level Contributor
164 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Not five star”
Reviewed 28 October 2012

Initial welcome from staff was very warm and informative.
The room was lovely; interesting furnishings, sumptious bed and sunny balcony with extensive countryside views. The building itself was impressive and entirely understandable as a wedding or film location.
After booking in, contact with staff was minimal. Only one staff member covered breakfast with no interaction other than offering tea or coffee, and refills not forthcoming.
We felt unwelcomed and were uninformed during an apparent wedding event with areas closed off (for wedding guests or those staying ?) without explanation. We clearly could have found someone to ask but then ...
We had a 07:30 departure for the airport and only after asking were we offered a "breakfast box" containg an apple, small juice and white sandwich with ham and cheese at 21:00 the previous evening. A friendly member of staff did make a meatless sandwich when asked, but nothing else was forthcoming or apparently possible.

Room Tip: the newer wing has rooms with balconies, still on the ground floor
See more room tips
  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank BubsandCo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (68)
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Lexington, Kentucky
Level Contributor
97 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 1 October 2012

I have not stayed at the hotel (I will in the future if I can!) but I did have dinner there with friends of mine while staying in Sintra. It is a lovely place and our meal was perfection. We were able to walk around the grounds a bit and have a drink on the delightful patio before dinner. Service was wonderful and my friend even got a private tour after admiring the fine murals in the hotel. There was a harpist playing and in between we listened to other classical music (mostly waltzes-very pleasant) and the atmosphere was grand without being stuffy. We were also given a histoy of the place, verbal and written, by the concierge. It is very interesting and romantic. Loved it! Well worth the expense!

  • Stayed September 2012, travelled with friends
    • Value
    • Service
Helpful?
1 Thank lovetogo2662
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroFrazao_GM, General Manager at Tivoli Palacio de Seteais, responded to this review, 27 January 2016
Dear Guest,
Thank you very much for taking time to share your opinion about Tivoli Palácio de Seteais located on the hills of Sintra, UNESCO World Heritage town, with lovely views to the Pena Palace and Moorish Castle. It is a pleasure for us to provide a warm welcoming with excellence service standards and to provide you the opportunity to enjoy the amazing nature of this region, or a pleasant walk to the village, one of the most picturesque in Portugal.
We were happy to hear that you liked the Seteais Restaurant menu, service and breakfast, which can be enjoyed in a romantic and stylish atmosphere.
We look forward to welcoming you on your next stay in Sintra.
Kind regards,
Pedro Frazão
General Manager of the Tivoli Palácio de Seteais
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
297 reviews
294 hotel reviews
common_n_hotel_reviews_1bd8 315 helpful votes
Reviewed 28 September 2012

The Tivoli Palace is a traditional luxe hotel, a conversion of a historic late 18c mansion, with good views over the nearby valley and about a 10 minute walk from Sintra's "downtown". There's a series of large public rooms with elegant furnishing and decor and an atmosphere of calm luxury.

However, the pool area is rather ordinary, with no staff or service and mediocre changing rooms. There is no spa or fitness centre. WiFi is charged at a cheeky $20 per device, per day, on top of a room rate of $650! (There is a small unpublicised part of the public area where a free signal is available).

There are extensive gardens but they are uninteresting compared to those on view elsewhere in the area.

Our room was elegant with a pleasant light decor and well equipped. The bathroom was large and also well equipped but we would have expected a walk-in shower in a five star hotel. Having to pay €2 to make an espresso reminded us of Ryanair and the room service and laundry prices were exorbitant by local standards.

Breakfast is a well-stocked buffet but we thought the coffee rather industrial (not untypical for Portugal)

The staff were pleasant and professional.

Overall, we enjoyed a two night visit but we think the Tivoli could benefit from some modernisation, both physically and in "soft" issues. There are local alternatives worth considering.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank globaltraveller200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroFrazao_GM, General Manager at Tivoli Palacio de Seteais, responded to this review, 27 January 2016
Dear Guest,
Thank you for sharing your Experience at Tivoli Palácio de Seteais.
We are very pleased that you enjoyed our Hotel, a former XVIII Century Palace, totally refurbished in 2008, located on the hills of Sintra, UNESCO World Heritage town, and our breakfast at Seteais Restaurant.
I would just like to mention that if you sign up to our free loyalty program - Discovery- you will have free WIFI internet as well as other benefits such as a free bottle of mineral water in your room on arrival and a free daily newspaper of your choice during your stay. Sign up on your next visit and you'll also have access to a unique portfolio of local experiences.
I hope we have the chance to receive you again during your next stay in Sintra.
Best Regards,
Pedro Frazão
General Manager Tivoli Palácio de Seteais

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 28 September 2012

A great hotel to stay while visiting Sintra. It has a great pool, nice view, the food is excelente and the staff is helpfull. Its nearby the places you should visit in Sintra anda near the centre of the villa. I stayed in the main suite and the view is magificent.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joao_Ab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroFrazao_GM, General Manager at Tivoli Palacio de Seteais, responded to this review, 27 January 2016
Dear João,
Thank you very much for taking time to share your opinion about Tivoli Palácio de Seteais located on the hills of Sintra, UNESCO World Heritage town, with lovely views to the Pena Palace and Moorish Castle. It is a pleasure for us to provide a warm welcoming with excellence service standards and to provide you the opportunity to enjoy the amazing nature of this region, or a pleasant walk to the village, one of the most picturesque in Portugal.
We look forward to welcoming you back on your next stay in Sintra.
Kind regards,
Pedro Frazão
General Manager of the Tivoli Palácio de Seteais
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, GA
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 September 2012

Beware that this hotel has some lovely rooms and some terrible rooms. Our room was up two flights of stairs with no lift. The hallway was hot as it was a new extension without air. The conceirge tried to tell me that I had requested such a room which was impossible. The hotel was fully booked by a large tour so there was no possibility of moving us. Though the property is nicely located with a pool, we were unable to enjoy the luxury.

Room Tip: Besure you demand the old portion of the hotel with elevator!
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  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank robi1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nebraska
Level Contributor
62 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 13 September 2012

I would recommend staying here if you are in Sintra. The staff is great, the beds are comfortable, the breakfast is excellent, and the grounds are beautiful. I arrived before check in, the hotel held my luggage, when I arrived later, my luggage was in my room, along with wine and pastries. The view was outstanding, and the location was great.

  • Stayed September 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Foollikes2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroFrazao_GM, General Manager at Tivoli Palacio de Seteais, responded to this review, 28 January 2016
Dear Guest,
Thank you very much for taking time to share your opinion about Tivoli Palácio de Seteais located on the hills of Sintra, UNESCO World Heritage town, with lovely views to the Pena Palace and Moorish Castle. It is a pleasure for us to provide a warm welcoming with excellence service standards and to provide you the opportunity to enjoy the amazing nature of this region, or a pleasant walk to the village, one of the most picturesque in Portugal.
We look forward to welcoming you back on your next stay in Sintra.
Kind regards,
Pedro Frazão
General Manager of the Tivoli Palácio de Seteais
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
129 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
Reviewed 30 August 2012

This is how a true luxury hotel should be. Beautiful from the outside and magnificent on the inside. Once we had sorted out the little mix up over the original room we were allocated we found the antique furnished Room 15 an absolute delight. Two luxurious double beds, side by side with lovely linen and gorgeous pillows. Bathroom with separate shower and nice towels and robes. Pastries and complimentary port was a nice touch. Parking is easy in the hotel grounds and we were right outside the front door. Sintra and its main attractions are within walking distance as you'll find parking in the town is a near impossibility. Dinner in the restaurant was excellent, good and reasonable wine list and impeccable service. Breakfast is outstanding. A really enjoyable and delightful stay and highly recommended. Pre-book on the hotel's website for substantial savings on their rack rate.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank yungkara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroFrazao_GM, General Manager at Tivoli Palacio de Seteais, responded to this review, 27 January 2016

Dear Guest,
Thank you for sharing with us your experience of staying at the Tivoli Palácio de Seteais.
We were glad to know that you liked our rooms, decorated with magnificent paintings, tapestries and frescos of rare beauty. We are also very pleased that you enjoyed our Hotel and surrounding gardens, a former XVIII Century Palace, totally refurbished in 2008, located on the hills of Sintra, UNESCO World Heritage town.
We were happy to hear that you liked the Seteais Restaurant menu, service and breakfast, which can be enjoyed in a romantic and stylish atmosphere.
I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff.
We look forward to welcoming you back on your next stay in Sintra.
Kind regards,
Pedro Frazão
General Manager of the Tivoli Palácio de Seteais
Palácio de Seteais
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tivoli Palacio de Seteais

Property: Tivoli Palacio de Seteais
Address: Rua Barbosa Du Bocage 10, Sintra 2710-517, Portugal
Region: Portugal > Central Portugal > Lisbon District > Sintra Municipality > Sintra
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Romantic Hotel in Sintra
#2 Luxury Hotel in Sintra
#2 Family Hotel in Sintra
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Tivoli Palacio de Seteais 5*
Number of rooms: 30
Official Description (provided by the hotel):
More than just a five-star Sintra hotel, a luxurious and romantic palace which takes us back to the days of the elegance and architecture of the XVIII century. On the mountainside of Sintra, a town classified as world heritage by UNESCO, and with spectacular views of the Moorish Castle and Pena Palace, enjoy the magnificent surroundings of lush gardens and spectacular scenery. The beautifully decorated rooms with furnishings of extraordinary wealth and the ballrooms with their rich tapestries and incredible frescos make this hotel something quite unique and every event or stay becomes an unforgettable experience. Spend idle hours wandering the mazes or enjoy them from a distance in the comfort of our Seteais Restaurant while you sample the traditional Portuguese cuisine of our master Chef. Rediscover this incredible Sintra castle hotel, now remodelled to surprise. ... more   less 
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Also Known As:
Tivoli Palacio De Seteais Hotel
Palacio De Seteais

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