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Tivoli Palacio de Seteais
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Reviews (1,219)
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Reviewed 16 June 2013

Overall we enjoyed staying in this 'grand' property located about a 10-minute walk from the Historic part of Sintra, Portugal. Our room was large and well appointed. Unfortunately the Front Desk Staff was quite aloof and we felt we were disturbing them each time we asked a question or turned in our key.

The Dining Room has a dress code requiring that gentlemen wear a jacket.

  • Stayed: June 2013, travelled as a couple
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1  Thank Carolyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2013

Booked for us by others, driving into the grounds of this hotel was more like visiting an attraction rather than arriving at your accommodation. Unquestionably a gorgeous building set in beautiful, extensive grounds and boasting marvellous views and mostly impeccable service. Our party's 2 rooms were large and featured VERY comfortable beds, AC (or your choice of slightly cantankerous sash windows), a safe, a nice bathroom and some 'welcome' treats. It also had one of those capsule coffee machines if you care for that stuff.

The hotel overall was blissfully quiet, although our rooms on the west facing wing upstairs had, surprisingly, fairly thin walls - but no problem really. Breakfast was top quality (even ripe persimmons when we were there), although let down by the coffee which was the 'brown water' airline style.

Although you will be advised that town is a short walk away for visiting or dinner, be aware that it is a fairly steep walk back on a very bendy, narrow road mostly without any verge or footpaths - unnerving in the dark. The taxis are cheap so we chose them instead. There is also during the day a very reasonably priced shuttle bus on a fixed route around the major attractions, with a stop right out front of the Palacio.

Although advised that free wifi was available, none of us could connect. If you sign up free to the loyalty program, however, you can get strong and free wifi. Perhaps we missed it, but it would be nice at reception for them to just cut to the chase about this wifi arrangement instead of leaving us frustrated by the standard access. Hotels everywhere need to wake up to the importance of wifi to the modern traveller.

Highly recommended and excellent value, especially if you chance on a special rate.

Room Tip: I doubt you could go wrong.
  • Stayed: November 2012, travelled with friends
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1  Thank Yaggers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroFrazao_GM, General Manager at Tivoli Palacio de Seteais, responded to this reviewResponded 28 January 2016

Dear Guest,
Thank you very much for taking time to share your opinion about Tivoli Palácio de Seteais located on the hills of Sintra, UNESCO World Heritage town, with lovely views to the Pena Palace and Moorish Castle. It is a pleasure for us to provide a warm welcoming with excellence service standards and to provide you the opportunity to enjoy the amazing nature of this region, or a pleasant walk to the village, one of the most picturesque in Portugal.
We look forward to welcoming you back on your next stay in Sintra.
Kind regards,
Pedro Frazão
General Manager of the Tivoli Palácio de Seteais

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2013

We have been staying here regularly for the past 40 years and keep coming back for the touch of magic that this hotel exudes. Its a former home of the Dutch Consul built in the 18th Century. The integrity of the original building has not been compromised and it has been restored to its original glory(it was getting a little worn until a more recent makeover).Everything about this Palace is wonderful,the dining room, the terrace, pool area,and the extensive grounds. The views are spectacular from the Moorish castle to the distant Ocean. A short walk into the old Sintra town is like going back in time and one can see why Keats wrote some of his works here. They have some good deals here at certain times way below the rack rate.

Room Tip: try for a room at the back with private patio and extensive views.
  • Stayed: May 2013, travelled as a couple
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Thank maurice1939
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroFrazao_GM, General Manager at Tivoli Palacio de Seteais, responded to this reviewResponded 27 January 2016

Dear Guest,
Thank you very much for taking time to share your opinion about Tivoli Palácio de Seteais located on the hills of Sintra, UNESCO World Heritage town, with lovely views to the Pena Palace and Moorish Castle. It is a pleasure for us to provide a warm welcoming with excellence service standards and to provide you the opportunity to enjoy the amazing nature of this region, or a pleasant walk to the village, one of the most picturesque in Portugal.
We look forward to welcoming you back on your next stay in Sintra.
Kind regards,
Pedro Frazão
General Manager of the Tivoli Palácio de Seteais

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2013

We arrived to a warm friendly welcome and in our room was complimentary port, water and local cakes. Lovely touch.
The room was beautifully laid out and restored perfectly. The bed....well this was the BEST bed I have slept in Portugal. It was so good I slept for 12 hours and missed breakfast!!
Breakfast buffet was great and you could order an omelette with the waiter if you wished. Big selection.
We tried the bar and had a lovely glass of wine overlooking the view. The waiters were friendly and overall the staff were very friendly. I would highly recommend this hotel. You can park your car for free and put walking shoes on for a ten minute scenic stroll into the town of Sintra. (No need for a gym in this hotel, you will be exhausted from all the walking) A taxi back is €4. Highly recommend it and I will return.

  • Stayed: May 2013, travelled as a couple
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Thank Z3angel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroFrazao_GM, General Manager at Tivoli Palacio de Seteais, responded to this reviewResponded 27 January 2016

Dear Guest,
Thank you very much for taking time to share your opinion about Tivoli Palácio de Seteais located on the hills of Sintra, UNESCO World Heritage town, with lovely views to the Pena Palace and Moorish Castle. It is a pleasure for us to provide a warm welcoming with excellence service standards and to provide you the opportunity to enjoy the amazing nature of this region, or a pleasant walk to the village, one of the most picturesque in Portugal.
We look forward to welcoming you back on your next stay in Sintra.
Kind regards,
Pedro Frazão
General Manager of the Tivoli Palácio de Seteais

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2013

Superb, elegant, luxurious are just a few adjectives to use here. This must be one of the worlds best hotels.. The hand painted décor and antique furniture are stunning. Service is friendly and relaxed and the setting is spectacular. The beds are like sleeping on a cloud and the rooms are beautiful.
If you want to niggle..don't expect "everything" ; toiletries are of very good quality but some may find them incomplete. There is no Gym... (but plenty of hills to climb) There is no audio system.... but you're on holiday.. relax and enjoy the superb gardens, restaurants and pool overlooking the valley. Breakfast is very good with a wide choice or you can have something made to your liking.
I will return.. Without a doubt..

Room Tip: Choose a room to the back of the hotel or high on the front. When there are functions it can be quite noise in the rooms on the front ground floor until 2AM.
  • Stayed: June 2013, travelled as a couple
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Thank CMC777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroFrazao_GM, General Manager at Tivoli Palacio de Seteais, responded to this reviewResponded 27 January 2016

Dear Guest,
Thank you for sharing with us your experience of staying at the Tivoli Palácio de Seteais.
We were glad to know that you liked our rooms, decorated with magnificent paintings, tapestries and frescos of rare beauty. We are also very pleased that you enjoyed our Hotel and surrounding gardens, a former XVIII Century Palace, totally refurbished in 2008, located on the hills of Sintra, UNESCO World Heritage town.
We were happy to hear that you liked the Seteais Restaurant menu, service and breakfast, which can be enjoyed in a romantic and stylish atmosphere.
I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff.
We look forward to welcoming you back on your next stay in Sintra.
Kind regards,
Pedro Frazão
General Manager of the Tivoli Palácio de Seteais

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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