I can safely say a lot of these comments below are from the manger or staff. Don’t get me wrong I stayed for a week & this hotel is Beautiful and absolutely spot less, you could not fault the standard of cleanness here BUT the services is very poor.
I’ll start with the breakfast, the food excellent and also the service.
The rest of the food is terrible, the lunch by the pool is nowhere near the standard of a 5 star or any star, very poor quality and very expensive.
We were invited to a BBQ in the garden one day and we were lucky no one got food poison because a lot of it was raw.
The place was beautifully laid out, the cold salads were very good but the services was terrible the wine had been paid for but they still managed just to be so lazy & rude about the services, it got to the stage where we had to ask could we have our bottles of wine from them to pour for our guest at different tables our self’s.
It’s the same threw out the hotel they have a young lad working hard at the pool and the rest just seem to watch and give orders and do nothing especially at the bar.
You get a horrible feeling in this hotel after a few hours of being here that they just want your money and nothing else. Small things I asked for a plug adopter which are no more than 5 euro but they make you pay 25 euro deposit, tinny jar of nuts are 7.50, the towels are again another stupid price, WIFI, we all know hotels charge you more for items that your local places but with the poor staff and food it just gets on your nervous very easily. Other issues were at the pool bar, double charging us several times, on one occasion the staff from reception approach one the wife’s of the grooms men on the wedding day very aggressively to sign a bill that was not hers, which later was discovered was paid twice.
Stupid thing like that, it nearly ruined the hole experience, it could easily be one of the best hotels in Portugal because it is so beautiful and well kept but the staff and that horrible feeling of been milked of your money all the time ruins it.
I don’t usual write reviews but I thought it was important for people to see this, the other hotel in the centre seem to be a better bet till this place is given a serious shake up.
- Official Description (provided by the hotel):
- More than just a five-star Sintra hotel, a luxurious and romantic palace which takes us back to the days of the elegance and architecture of the XVIII century. On the mountainside of Sintra, a town classified as world heritage by UNESCO, and with spectacular views of the Moorish Castle and Pena Palace, enjoy the magnificent surroundings of lush gardens and spectacular scenery. The beautifully decorated rooms with furnishings of extraordinary wealth and the ballrooms with their rich tapestries and incredible frescos make this hotel something quite unique and every event or stay becomes an unforgettable experience. Spend idle hours wandering the mazes or enjoy them from a distance in the comfort of our Seteais Restaurant while you sample the traditional Portuguese cuisine of our master Chef. Rediscover this incredible Sintra castle hotel, now remodelled to surprise. ... more less
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- Also Known As:
- Tivoli Palacio De Seteais Hotel
- Palacio De Seteais