Stayed for 3 nights at end July. Booked it 7 months in advance as part of our honeymoon. Requested smoking double with balcony and was confirmed.
Arrived early so paid to park (not easy to find a space in Sintra), and went and had lunch. On returning, we checked in and were told that we could have a twin with no balcony. When we said we had booked 7 months ago as part of our honeymoon (not really wanting a twin room) we got a blank look and were told we could have a smoking double (with no balcony) but it would be smaller. In the meantime the receptionist was answering a call on the phone and dealing with us in between. In the end the manager (we assume) who had been sat there while we tried to check in told her to deal with us and he took the call. Eventually we ended up with a7th floor double smoking room (no balcony). As this room was at the end of the hotel it had a small seating area/lobby inside the door way and the view from these windows was fine, but the bedroom window looked over someting across the road that resembled Fred West's garden and the flat roof of the hotel below. We were not offered any local information at check in such as map or list of attractions or places to eat. Looking around the hotel after check in, it looked very 80's and dated. Clean, but seemed stiff and unwelcoming. We noticed the bar had a "happy" hour 7:30 -8:30 so thought we'd give it a try. As only one other couple were in thebar, service was quick. But it sems that "happy" in Portuguese must mean something different than in English. Chuckles the barman, did however bring our drinks out to the balcony (which had a fab view and good for photos!) and also brought some nuts. Ideal location if you wanted to stay in Sintra, but as we found it so toursisty we tried not to. On our 2nd day when we returned to the hotel we noticed that there was a chained off parking space outside the hotel. We asked if we could use it and were told "certainly", and that also there was also a hotel garage on the ground floor. Would have been nice to have been told that at check-in. Unfortunately the last night we stayed we were late returning and went to use the garage. It was full, very tight and we ended up parking on the pavement at back of the hotel. Check out was efficient but emotionless, and seemed very much as if staff were just doing their job. We stayed in 6 hotels during our honeymoon, this was one of the dearer ones, and was the worst by far. Very disappointed and would not go back. Wish we'd stayed at our previous hotel (Carvalio in Evora) an extra 3 nights ! P.S. Tivoli is an anagram of I Lov It........... Not !
- Official Description (provided by the hotel):
- Right in the centre of the town of Sintra, this is a discreet 4-star Sintra Portugal hotel with private parking which gives you the perfect opportunity to enjoy the surrounding scenery, history and leisure facilities. Sintra is a UNESCO World Heritage site. Breakfast in the Monserrate restaurant at Tivoli Sintra allows you to enjoy the quality food at this welcoming and friendly Central Sintra hotel. The view from the panoramic bar reveals its stunning location: between the Serra de Sintra and the Palacio da Vila, where the sea can just be seen on the horizon. ... more less
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