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“Need sleep mask and probably ear plugs”
Review of Hotel Nova Sintra

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Hotel Nova Sintra
Ranked #3 of 15 Hotels in Sintra
Certificate of Excellence
Level Contributor
57 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Need sleep mask and probably ear plugs”
Reviewed 27 July 2014

I read the reviews written and ratings by other here before going and i thought I would be lodging in a non-plus-ultra hotel to be then disappointed by reality.
Positive points:
the hotel is located at the outskirts of the city making it easy to access it from the main roads to Lisbon and elsewhere without having to drive through the old town that is chronically congested. It is also situated next to a train station and also to the bus stops (5 minutes walk) that would take one to the main tourist attractions. A walk to the historical center would take around 15-20minutes. Most staff are friendly and helpful. They would help you carry your bag from street level to the hotel, at about 2 stories height above street level. The room and sheets were clean. Breakfast was OK but nothing special. Wifi was very good.
Negative points:
This is an old small house that seemed to have been a villa or a chalet before. Our room had a humid and moldy air. The furniture is a mosaic of mostly incompatible "styles", mainly cheep. sound insulation is pretty poor. Our room was located at the first floor and we were able to hear very clearly all what is said in the reception, floor and when our neighbours went in or out of their rooms. One can hear the sound of water flowing in the bathroom of the neighbours. Mostly annoying is a flashing fire detector that has been over the bed. It pulses every second a green light that flashes right into your eye. There is an illuminated exit sign over the room door that renders it impossible to obscure the room in case you need darkness for your sleep. There is a church close by that announces the time every hour between 7am and 10pm. A sleeping mask and earplugs are recommended if your sleep is sensitive to sounds and/or light. My mattress was also not very good and caused me pain in the neck next morning.
More info:
This is a small hotel. It was probably a villa or chalet for rich people from Lisbon. This what would give it the familiar charm that is described by some. This also causes the humidity in the rooms.

Room Tip: Ask for rooms that are not facing the street as the hotel is located at a street curve and cars are...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
5 Thank FirasES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (59)
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BC
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 July 2014

We enjoyed seeing the Moorish castle from our window, especially at night when it was lit up. There are nice plants on the terrace and the breakfast was very nice with a good variety.
The staff were all very friendly and helpful.
We walked to the castle and palace from the hotel but it is a fair hike.

Room Tip: Our room was on the second floor, middle window. Very nice view.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rla1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 June 2014

This is a beautiful, small family hotel where you really feel cared for. We had a lovely room at the top of the building. If you want faceless bland contemporary 4* luxury where you are left alone, don't stay here. But if you want charm, friendly staff who go out of their way to make your stay great and an excellent location, all for really very little cost, stay here. Great place.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AMR0ss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann Arbor
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 June 2014

My daughter and I loved Hotel Nova Sintra, the location, the wonderful outside gathering areas, and the very helpful and friendly staff. Rui Bernardo is a wonderful host, and you can't beat the location and comfortable rooms. We can't wait to return.

Room Tip: We had the choice of two rooms, one with pretty tiles and the other with a view of the garden, which...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnnArborWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey, England
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 June 2014

From the moment we arrived Rui Bernardo and his staff made us feel at home and went out of his way to help and advise us. Well located close to the station and the stops for buses to visit the local area. The restaurants recommended were excellent and the historic centre of Sintra an easy walk from the hotel. Our bedroom was clean, larger than I had expected having read some other reviews, and the view of the Castelo dos Mouros was breathtaking. Breakfast could not be faulted and the terrace outside is a great place to sit and have a drink just drinking in the scenery. All in all, the service we received contributed to a fabulous visit - and one we would like to repeat.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LS1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
washington state
Level Contributor
128 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 15 June 2014

Found this on tripadvisor. Made the mistake of thinking we had plenty of time to book a room since we'd be there in April. We ended up getting the last room. Almost turned it down since it's the smallest room and near the reception desk, so possibly noisy. So glad we decided to stay here for the three nights we spent in Sintra!! The room was small but clean and cozy. We almost never heard anyone at reception and were never awakened by noise.

Rui is the third generation of his family to run this hotel and he would make his ancestors proud. He is attentive, gracious, and goes above and beyond to be helpful. He helped us with restaurant reservations (and suggestions), directions, and the taxi back to Lisbon. The breakfast that's included is a wonderful spread of food that covers both European and American tastes. Rui and/or the employee we met stayed on top of the buffet at all times, replenishing anything that ran low.

The last night we were there we decided to bring sandwiches back for dinner and to enjoy it with a bottle of Rui's wine. It was a little cool out but we decided to eat on the terrace anyway. A few moments after we settled in at a table Rui appeared with two warm blankets (one pink and one blue).

Yes, this is a small "hotel", which seemed more like a bed and breakfast to me. I think it has 3 stars because it's not a shiny new, fancy hotel. I can tell you that we came from spending 2 nights in a 5 star $600.00 a night suite on a Greek Island to this little family run hotel. The suite was definitely more spacious with a huge deck, hot tub, and view to die for. Hotel Nova Sintra provided better, more personal care than the place that cost six times as much.

Rui - you are the best!!! I'm sorry I didn't get around to doing this review sooner!

Obrigada por cuidar tão bem de nós!

Room Tip: Reserve early to get your choice of rooms
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  • Stayed April 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank morejourneystocome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, Maryland
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 June 2014

We thoroughly enjoyed our stay at Hotel Nova Sintra. Rooms are well appointed. Bathroom good with bidet. Breakfast very good. Owner very helpful. He brought up and took down our luggage to the car. The place has a real character. Airline had misplaced our luggage. He called them and was helpful in getting the luggage . Free parking close by. Highly recommend this hotel. Modestly priced too.

Room Tip: First floor ( American ) room has just as good a view and no steps.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Onkar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Nova Sintra

Property: Hotel Nova Sintra
Address: Largo Afonso de Albuquerque No 25, Sintra 2710-519, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Sintra Municipality > Sintra
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#3 Family Hotel in Sintra
#3 Romantic Hotel in Sintra
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel Nova Sintra 2*
Number of rooms: 10
Official Description (provided by the hotel):
Hotel Nova Sintra has a large sun terrace overlooking the Sintra Mountain Range and a romantic patio shaded by large trees. It features simply decorated rooms and free Wi-Fi.With mountain views, recently renovated rooms at Hotel Nova Sintra come equipped with a satellite TV. They are all uniquely furnished with decorative headboards and antique furniture.Guests can enjoy a breakfast on the patio or the sun terrace. Indoors, there is a small living room that functions as a restaurant and lobby area, serving traditional Portuguese dishes.The villa is situated 1 km from the historical centre and 5 km from the Pena Palace. With the hotel’s car rental service, guests can easily visit Lisbon, a 30-minute drive away. ... more   less 
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Also Known As:
Pensao Nova Hotel Sintra

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