We made an advance booking (about 4 months in advance) via Booking.com. The room rate was good and the conditions clearly set out the cancellation penalties, which included 50% if you cancelled within less than 7 days. Unfortunately our plans changed and we cancelled with only 3 days to go. We were totally prepared to pay the penalty, but the hotel sent us a very nice email back saying they would waive the charge. We confirmed this with Booking.com and they said the hotel was waiving the penalty so there would be no charge. Impressive!
We were actually in Sintra for a few hours and saw the hotel, it looks lovely and is in a great location. We will stay there next time for sure!
- Official Description (provided by the hotel):
- We are the Boutique Hotel, in the boutique destination that is Sintra where the contemporary art pieces and bespoke decorated rooms will be waiting for you.SBH Group ... more less
- Reservation Options:
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