Having read the great reviews we booked here for two nights in Sintra. Prior to our arrival, Marcio and Sofia were in touch to discover our preferences, a nice personal touch even before the holiday began.
We arrived early but were happy to find that our room was already prepared, a rarity! Sofia was extremely welcoming and gave us so much information that we didn't need to visit the tourist office during our stay. She then showed us to our room where a beautiful cake awaited us as they knew we were celebrating a special occasion, yet another great personal touch!
The room was lovely, spotless and had a great view of the palace. Other features included a fridge, safe, coffee machine, air con, WiFi and a 'pillow menu' a first for us, where you could select your perfect pillow. It shows just how much attention to detail the hotel pays in order to give their guests the best possible stay.
We ate breakfast here twice and it was excellent, the fresh fruit was incredible and the waiting staff brilliant, so much so that we ate lunch here one of the days and again a great experience.
We were sad to check out and leave, but before we did I needed a couple of things printed from email and of course this was no problem, Sofia had them ready and waiting at reception, and in a folder! - again it's details like this that make this hotel the number one. The basics are excellent, but it is the detail and the superb staff that elevate the experience, if I was to open a hotel tomorrow I would try and poach Sofia as she was exceptional in making our stay so memorable and clearly one of the main reasons the hotel is so good at what it does.
They fully deserve the number one position and if we ever return to picturesque Sintra there will be no debate where to stay, easily the best hotel experience of my life.
- Official Description (provided by the hotel):
- We are the Boutique Hotel, in the boutique destination that is Sintra where the contemporary art pieces and bespoke decorated rooms will be waiting for you.SBH Group ... more less
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