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“Lovely hotel for a short stay”

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PortoBay Serra Golf
Ranked #29 of 157 Hotels in Madeira
Certificate of Excellence
Brussels, Belgium
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Lovely hotel for a short stay”
Reviewed 17 August 2013

This was a gem of a boutique hotel up in the hills a relatively short drive from Santa Cruz, although not so well signposted!

We were staying just one night in their suite and we were not disappointed, two beautiful bedrooms and modern bathrooms. There were no views but the living area led straight out into the garden and indoor swimming pool, which was very clean and well maintained.

You are very limited in the locality for restaurants so better to stay and eat in their restaurant, but the food was wonderful despite the limited menu and slightly formal atmosphere. We felt very relaxed and our daughter was made to feel very welcome.

The weather is slightly cooler up here and you are a good 30/40 min drive to Funchal which were the only negatives to us.

As an extra note we were incredibly grateful to the members of staff who helped us retrieve a forgotten cuddly toy for our daughter who delivered it in person to our other hotel on the island.....thank you so much!!

Room Tip: The Captains room - suite
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kerry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at PortoBay Serra Golf, responded to this review, 20 September 2013
Dear Guest,

Just a short note to thank you for the review shared on TripAdvisor about holiday experience at Porto Bay Serra Golf.


God to know that you took a good impression of our services and staff.

We would be most pleased to welcome you again,

Warm regards,

Muito obrigado,

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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340 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
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English first
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 August 2013

Admittedly arriving a little before check in time, told room not ready yet. Don't know how long. After several requests & 3 hrs later, we found that the room hadn't even been started to be cleaned as the previous occupants had just moved their stuff out! During this time, some others also told rooms not ready yet. Not great to say the least, especially when you have been walking since 9:30am to get to the place & are desperate for a shower. Settled on a lower grade room rather than wait another few hours.

  • Stayed August 2013
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sarahwalking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at PortoBay Serra Golf, responded to this review, 20 September 2013
Dear Guest,

Thank you for your feedabck about the holiday experience at Porto Bay Serra Golf.

As we had the opportunity to tell you while you were with us I do apologize for the misunderstanding created by us that should not happened.

We have taken good measures in order to avoid this kind of situations in the future,

We would be most pleased to welcome you again,

Warm regards,

Muito obrigado,

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 4 August 2013 via mobile

Chose to stay here due to mountain location, quieter and cooler than coast. Loved the promise of a designer, couples only hotel. All facilities were spotless throughout our stay. Toiletries replenished daily, very, comfy bed sheets pillows and towels. SPOTLESS. Pool welcoming with powerful jets. The breakfasts varied daily with a large variety of hot and cold dishes, fruit , cake etc . We ate here nightly, so much good food. 3 different menus. Loved the rally going past the hotel. We visited all over with a hire car. We missed having a view at the hotel, but often went to have refreshments at the nearby clubhouse or local bar in the village and appreciate views. (Don't walk around the golf course on a hot day like we did!) A wonderful stay, thank you. The afternoon tea was a special treat. Compliments to the chef and housekeeping?






.





?

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Maureen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at PortoBay Serra Golf, responded to this review, 20 September 2013
Dear Guest,

Thank you sharing on TripAdvisor your review about your recent stay at Porto Bay Serra Golf.
It is rewarding to know that you had such a good time in our property.

We would be most pleased to welcome you again,

Warm regards,

Muito obrigado,

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki, Finland
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 31 July 2013

This was the second time we were visiting Madeira and after our last experience of staying at one of the "supposedly" 4-5 star hotels included in Tjareborg/Tui/Thomas packaged holiday deals, we decided to find a suitable hotel ourselves and chose Porto bay Serra Golf because of the following reasons:

1) General positive tripadvisor reviews
2) Locations (close to walks and away from the city noise and all the tourist traps)
3) the breakfast
4) extremely reasonable price

It was one of THE best hotels we have ever stayed at. Here is why:

1) It is a small hotel with some twenty or so rooms. So, you are actually treated as a valuable guest instead of just another holiday maker.It also means that you can enjoy the facilities (the lounge chairs, the swimming pool, the living room) that the hotel has to offer in peace.

2) The staff are all incredibly polite, friendly and yet non-intrusive. As an example, we had forgotten an important trekking gear behind at home and noticed it on our arrival. We asked the lady at the front desk if she knew where we could get one from and we came back in the afternoon the next day and she was back on the shift, she actually remembered to ask " hey did you find what you were looking for?" now that is personal service! Well done.

3) The general quality of service at the hotel is fantastic.
-The food is divine. The buffet breakfast is made from fresh ingredients baked/prepared on site and the attention to detail is impressive. We were not half board but ate in once for dinner and the food and wine were really tasty.

- The cleaning staff actually pay attention to the needs of the guests. We spend the majority of our time in Madeira trekking and only spent one full day relaxing by the pool at the hotel. While we were sunbathing I noticed from outside that a couple of times the maid came towards our room, looked and left without knocking. I went to see if there is a problem and noticed that we had forgotten the "do not disturb" sign on the door and she was just checking to see when we would take it off so she can come and make the beds. Now that is non-intrusive service.

All in all, we are very glad that we stayed in this hotel. Thank you Porto Bay for a fantastic holiday and a memorable stay. We are sure to be back!

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank northwind2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at PortoBay Serra Golf, responded to this review, 20 September 2013
Dear Guest,

Thank you for taking some of your time giving us feedback about your recent stay at Porto Bay Serra Golf and really happy to know that you have enjoyed your holidays at Santo da Serra.

Thank you also for sharing the pics about the hotel, somehow it helps other holiday makers to have a “visual” perspective of your holiday feelings.


See you soon,

Warm regards,

Muito obrigado,

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colchester
Level Contributor
79 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 11 July 2013

We stayed in the old house in room 301 which is large, comfortable and luxurious with a private balcony. We enjoyed all of our meals in the hotel and found the staff to be friendly, helpful and courteous. On the face of it, the town of Santo da Serra has little to offer but how wrong we were.
There are a number of small shops, cafe, a pharmacy, ATM and the Sunday farmers market is an experience not to be missed. Also we enjoyed the gardens of the Quinta da Serra and recommend the viewing point in particular at the east end of the park.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Stournavigator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at PortoBay Serra Golf, responded to this review, 28 July 2013
Dear Guest,

Thank you so much for such a pleasant feedback about your recent visit to our property for which I thank you.

It will be a great pleasure to welcome you back on a second holiday break at Santo da Serra.

See you soon,

Warm regards

Muito obrigado


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Munich, Germany
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 June 2013

A nice hotel to be recommended. Be prepare, that weather is soso and can vary just some kilometers away, but This hotel is a great place to stay : friendly staff, great welcoming beds, good cooking. A clear recommendation to couples and hikers
Peter from Munich, Germany

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Peter-Pidi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at PortoBay Serra Golf, responded to this review, 28 July 2013
Just a short note to thank you for your thoughts about Porto Bay Serra Golf. Happy to learn that overall you had a positive holiday break at Santo da Serra in spite of the weather.

See you soon,

Warm regards

Muito obrigado


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penzance, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 June 2013

We spent 3 nights here during our walking trip on Madeira. It was such a treat arriving back after a full day to a warm welcome. Wonderful, comfortable room and the most helpful staff. When we first arrived we had a problem with the towel rail ni the bathroom. Our room was switched with no fuss or bother, typical of the atmosphere and attitude of the staff, who were faultless. Excellent food and service in the restaurant, and afternoon tea, yum.

The pool was great with the built in whirlpool spa area very welcome for tired legs!

When you are visiting Madeira stay at this hotel, you won't regret it, we don't.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Tim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at PortoBay Serra Golf, responded to this review, 28 July 2013
Dear Guest,

Really happy to know that you had such a pleasant stay at Santo da Serra. Also rewarding to know that my team had such a positive impact on your holidays and thank you for sharing this with tripadvisor audience.

I t will be a pleasure to welcome you back,

See you soon,

Warm regards

Muito obrigado


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about PortoBay Serra Golf

Property: PortoBay Serra Golf
Address: Sitio dos Casais Proximos | Santo da Serra, Santa Cruz, Madeira 9100-255, Portugal (Formerly Estalagem Serragolf)
Region: Portugal > Madeira Islands > Madeira
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#19 Spa Hotel in Madeira
#29 Luxury Hotel in Madeira
Price Range (Based on Average Rates): £
Hotel Class:4 star — PortoBay Serra Golf 4*
Number of rooms: 21
Official Description (provided by the hotel):
PortoBay Serra Golf is a small charming property surrounded by nature and by the traditions of Madeira, with decoration that is both elegant and comfortable and with the golf course nearby!! Enjoy a stay in the middle of the country, with luxurious greenery, and a welcoming atmosphere. The main house dates from 1920, was restored in 1999 and is classified as part of the regional heritage. The facade, with decorative elements from the Art Nouveaux period, the frieze in floral tiles, windows with white wooden slats, and its fish-scale roof are unique features . .. 22 rooms, living room with fireplace, traditional restaurant, heated covered pool, sauna, library, games room and gym ... in the heart of nature!! ... more   less 
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Also Known As:
Estalagem Serragolf Madeira

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