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Melia Madeira Mare Resort & Spa
Ranked #24 of 88 Hotels in Funchal
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 26 July 2014

See my previous review of May 2013. The Melia has retained its high standards since our last visit. Excellent modern accommodation with very high hygiene standards.Good location for easy access into Funchal centre. Reception staff welcoming and instructive. Daily maid service is very efficient. So many staff to compliment, such as Hugo and Felipe at the bar, Fatima, Solange (Trainee) and Carlos at the pool and restaurant service, and Pool attendants Hugo and Luis. Particular thanks to Pestana for his service at the Pool Restaurant and Evening Bar. Highlight of our stay was the surprise invitation through Pestana to have dinner with Signor Sanches (The Captain) accompanied by Phillippa. Very enjoyable evening in the company of two Spanish couples and a French couple.
The hotel's buffet breakfast is extensive as is the evening buffet dinner. Local recommended restaurants for other dining are conveniently close- by. Would highly recommend the hotel and will no doubt be planning a further visit.

Room Tip: Would suggest opting for a sea view room for extra terrace space but there is adequate poolside and...
  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Bernard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TinaNobrega, Guest Experience Manager at Melia Madeira Mare Resort & Spa, responded to this reviewResponded 24 September 2014

Dear Valued Guest

Many thanks for your positive review shared on Tripadvisor and for your loyalty and support.

We're very pleased you enjoyed your stay with us again and that our services and facilities continue to meet with your expectations; appreciate your mentioning our staff members - your feedback is shared internally with all and serves to further motivate us all in our constant efforts in attaining complete guest satisfaction.

We thank you for recommending Meliá Madeira Mare and look forward to welcoming you back soon !

Kind regards and best wishes

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582 - 588 of 1,792 reviews

Reviewed 26 July 2014

Just returned from another relaxing stay at the Melia in early July.
The hotel has kept its standards up from its opening in 2009.
In a superb location on the promenade & the staff are a credit to the hotel.Nothing to much trouble for any of them.
Free Wi-Fi connection all over the hotel including the pool area.
If anybody is looking to stay in a excellent 5* hotel but not be paying 5* prices I would with out doubt recommend the Melia Mare.
Mr & Mrs M
England

Room Tip: Try & book a sea-view room.
  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Rob_Morton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TinaNobrega, Guest Experience Manager at Melia Madeira Mare Resort & Spa, responded to this reviewResponded 24 August 2014

Dear Mr Rob Morton

Our sincere appreciation to you and Mrs Morton once again for your constant support in our Brand and for your loyalty since our opening 5 years ago!.

We're truly glad and feel privileged to continue to be your preferred hotel during your many visits to our beautiful island and its always a great pleasure for us all to welcome you back every time !...

Furthermore, we're grateful too for taking time off your busy shedule to post your comments after every stay with us; we look forward to your return soon and hope to continue to meet with your expectations !

For now, do take care
Warm regards and best wishes always

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Reviewed 25 July 2014

We had booked a seaview and our room was fab with a sunbathing terrace it was lovely . If I cod pick one fault it was having to be served coffee by the waiters , but at least it was proper coffe and not the rubbish out of machines !

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International
Thank Joan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TinaNobrega, Guest Experience Manager at Melia Madeira Mare Resort & Spa, responded to this reviewResponded 24 August 2014

Dear Ms. Joan M

Many thanks for posting your review on Tripadvisor.

We're happy to hear you enjoyed the sea view room and terrace; we're fortunate in having a privileged location right on the oceanfront ... and yes, our coffee is freshly ground and not the instant type,.!

Hope to welcome you back next time you holiday in Madeira Island!
With kind regards and best wishes

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Reviewed 22 July 2014

We booked a garden room, so not sure what to expect. We were delighted that we had been given room 309, which opened up on to a terrace with a slight sea view, which was a bonus. The room was spacious and comfortable. We were particularly impressed with the bathroom. The breakfast was delicious. We never had a problem finding a sunbed to lie on. The gym was very well equipped for a hotel and we used it most days. The only slight criticism was that the service was a little bit slow at the poolside snack bar and some staff not as friendly at they could be. We had been sitting for at least 5 minutes waiting to order our food at the table. Nothing happened when we pressed the service buzzer on the table. We asked a member of staff who was clearing the tables if we should order our food at the bar? He told us that it is ordered at the table, but he carried on clearing the tables. We waited a while longer and then asked another member of staff to take our order. However, I would still recommend the hotel and would like to come back. There was a bus stop right outside the hotel, which was useful when we sometimes caught the bus to go to Funchal, which cost 1.95 Euros single. On some occasions we walked. took us about 30 mins.

Room Tip: Recommend room 309. Not too noisy. Opened up on to a terrace with a slight sea view
  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Sandra E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TinaNobrega, Guest Experience Manager at Melia Madeira Mare Resort & Spa, responded to this reviewResponded 23 July 2014

Dear Valued Guest

Thank you kindly for taking time to share your comments on Tripadvisor.

We do apologize most sincerely for the service inconsistencies experienced at the poolside bar and can assure you this will be discussed internally at our HOD briefings and actioned upon.

Your feedback is of vital importance to us in enhancing and improving on our brand standards with a view to obtaining complete guest satisfaction and creating a memorable experience at Meliá Madeira Mare.

We're delighted of course that albeit the bar service issue, you had an enjoyable stay with us and that our facilities and services met with your expectations on the whole.

We're happy to hear you're wanting to return and we look forward to welcoming you over sometime in the not too distant future.

With kind regards and best wishes

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Reviewed 17 July 2014

All in all a great hotel with very friendly staff. We especially liked the buffet in the evenings, and the breakfast was also delicious. The only thing that was a bit anoying at times was the noise at night from the lido up front; it seems the kids like enjoying after hours out there followiing their night club sprees. But we were all kids too once, right ;-)!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International
5  Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TinaNobrega, Guest Experience Manager at Melia Madeira Mare Resort & Spa, responded to this reviewResponded 18 July 2014

Dear Valued Guest

Many thanks for sharing your comments on Tripadvisor and for your preference in Meliá Madeira Mare.

We're pleased you enjoyed our buffet dinner and breakfast spreads and that our services met with your expectations. The kids' noise you mention from the Lido area happens ocassionally, however, more so during the summer months when school is out.

Hope to be able to welcome you back in the near future sometime.

Kind regards and best wishes

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Reviewed 12 July 2014

Melia Madeira Mare is one of my favourite hotels in Funchal. This was my second stay at this hotel having really enjoyed my previous experience there! The rooms are very spacious and modern offering all the amenities you would expect, very bright and the bed is excellent, I found it 100% comfortable! The service was not faultless but the staff are very friendly and helpful ! This hotel is about 20 to 30 minutes walk to the city centre of Funchal and its a very nice walk... Restaurants, a modern shopping centre, rent a car and bus stops are all nearby making this a perfect location! Most rooms have a partial sea view! Highly recommended!

Room Tip: a high floor with a sea view
  • Stayed: July 2014, travelled solo
    • Value
    • Rooms
    • Service
6  Thank Roberto V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TinaNobrega, Guest Experience Manager at Melia Madeira Mare Resort & Spa, responded to this reviewResponded 13 July 2014

Dear Valued Guest

Many thanks for your preference in our Resort; we're delighted you enjoyed your second holiday experience with us and happy to be amongst your favourite hotels in Funchal.

We're fortunate in enjoying a privileged ocean front location and whilst not being too close to the Funchal city centre, we are within walking distance to some of the finest restaurants and bars in the area.

We apologize for any inconsistency in service you may have experienced during your stay and thank you for your kind comments relative to our staff members who will undoubtedly appreciate same too, as they constantly strive to ensure complete guest comfort and satisfaction.

We look forward to your return in the not too distant future and thank you for your recommendation!

With kind regards and best wishes

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Reviewed 12 July 2014

Just returned from our holiday to Madeira and stayed in the Melia Mare Hotel. You could not put this hotel in a better location, overlooking the sea. The hotel staff was very friendly and really made our holiday an holiday to remember. As for the location whilst a 20 to 30 minute walk to Funchal there was plea try of bars and restaurants within 5 minutes of the hotel. The promenade want set out beautifully. We stayed in a superior room with a sea view which was a pleasure to wake up early and enjoy the wonderful view of the bay.

Room Tip: The restaurants to go to are the Atlantic Restaurant which has wonderful views over the sea and a...
  • Stayed: July 2014, travelled with friends
    • Location
    • Rooms
    • Service
5  Thank JeffWoods
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TinaNobrega, Guest Experience Manager at Melia Madeira Mare Resort & Spa, responded to this reviewResponded 13 July 2014

Dear Valued Guest

Thank you kindly for posting your positive review on Tripadvisor.

We're delighted you had an enjoyable stay with us and that both our services and facilities met with your approval.

We are privileged to enjoy a spectacular ocean front location with magnificent sea views; located in the heart of the tourist zone of Funchal, our Resort provides an excellent starting point from which to start exploring our lovely island.

We hope to welcome you back to Meliá Madeira Mare upon your next visit to Madeira.

With kind regards and best wishes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melia Madeira Mare Resort & Spa

Address: Lido - Rua de Leichlingen nos. 2-4, Funchal, Madeira 9000-003, Portugal
Phone Number:
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Funchal
#9 Business Hotel in Funchal
#20 Family Hotel in Funchal
#20 Spa Hotel in Funchal
#22 Romantic Hotel in Funchal
#24 Luxury Hotel in Funchal
Price Range: £83 - £339 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Melia Madeira Mare Resort & Spa 5*
Number of rooms: 220
Official Description (provided by the hotel):
The Melia Madeira is a modern and elegant five-star hotel with a contemporary design that will enhance the availability of quality accommodation options for both business and leisure travelers to Madeira Island. Overlooking the Atlantic Ocean and boasting magnificent sea views, the hotel is conveniently located a few meters of the sea, in close proximity to the small pebble beach, Gorgulho and offers direct access to the Oceanside promenade. The Resort offers free Wi-Fi in all rooms and public areas, an indoor and outdoor pool and a spa. Elegantly-furnished rooms offer a balcony and cable TV. Some rooms of Meliã Madeira Mare include scenic views of the Atlantic Ocean from the balcony. Many of the hotel’s rooms also have a sitting area.Guests can relax in the jacuzzi and sauna at Meliã Madeira Mare’s spa. Massage treatments and a steam bath are also offered.Free parking is available. Madeira International Airport is a 25-minute drive away. Meliã Madeira Mare is a 5-minute walk from the center of the city.Meliã Madeira Mare’s restaurant serves a breakfast buffet and themed buffets for dinner. A la Carte menu is also available. The hotel’s pool bar provides refreshing beverages and light snacks for lunch. ... more   less 
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Also Known As:
Melia Madeira Mare Resort And Spa
Melia Madeira Mare Hotel Funchal
Sol Melia Funchal
Melia Madeira Mare Resort & Spa Funchal

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