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“Another great stay” 5 of 5 bubbles
Review of Pestana Promenade Ocean Resort Hotel

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Pestana Promenade Ocean Resort Hotel
Ranked #17 of 87 Hotels in Funchal
Certificate of Excellence
GreenLeadersPlatinum level
England, United Kingdom
Level Contributor
80 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
“Another great stay”
5 of 5 bubbles Reviewed 4 June 2011

Just recently returned from our third stay at Pestana Promenade and I agree with the many other good reviews of this hotel. We have been visiting Madeira for many years and of the four hotels we have stayed at in that time, this has been our favourite since it opened two years ago.

The hotel is modern and very clean with good sized rooms and balconies and great views of the sea, pools and pretty landscaped gardens. As well as sunbathing by the pools there are areas you can sit (or lay on day beds) and relax. From some of these areas you can look down on the promenade which runs along the back of the hotel and is a very pleasant coastal walk as shown at http://www.love-madeira.com/lido-praia-formosa-walk.html .

The hotel is generally very quiet even though there are three supermarkets and many restaurants, cafes and bars within easy walking distance.

Other reviewers have recommended staying in a high floor room but the lower floor rooms can also have a great view. Unless the caption states otherwise the attached photos show the view from a second floor room.

So a wonderful relaxing stay at this fantastic hotel and we’re looking forward to returning again soon.

Stayed May 2011, travelled as a couple
Helpful?
5 Thank queen_mary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, 24 June 2011
Dear guest,


I would like to take this opportunity to thank you for your continued loyalty to Pestana Promenade. We are delighted to read that you enjoyed your third holiday with us and we assure you that it´s truly great to receive such a positive and warm review of your stay and be able to share it with our team.
It´s our great pleasure to have as our guest and thank you for being one of our ambassadors. We do hope to welcome you back in a near future and when that happens please e-mail us and let us know that you are coming.

Assuring our best attention at all times we remain.

Yours Sincerely,

Front Office Manager
Tânia Felgueiras
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (526)
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Sutton, United Kingdom
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 3 June 2011

Just returned from a delightful stay at the Pestana Promenade.

It is set in a good location in Funchal – with a frequent bus service into the city or a 30 minute walk into the centre of town. There is a promenade in front of the hotel, running along the sea front and in addition to the hotel restaurant and buffet there are plenty of other good places to eat nearby.

We chose an ocean view room and asked for one on a higher floor and were rewarded with a very spacious room with balcony, spotlessly clean, above the hotel’s immaculate gardens and swimming pools and overlooking the sea. The room was very quiet at night.

The hotel is one of the newest hotels in Funchal – very modern in design with excellent public areas. The gardens are a real treat with three outdoor swimming pools and despite the hotel being fairly full there were plenty of sun loungers and the place never felt crowded. The indoor facilities were also good – a large indoor pool plus sauna, Turkish bath and spa treatments.

We stayed on B&B – the breakfast was good and there was a large choice of cold dishes as well as a full cooked breakfast.

Above all the staff were really friendly and helpful. The hotel was extremely efficiently run but managed to retain a relaxed informal atmosphere.

Excellent hotel – would stay again.

Room Tip: Ocean view is a must - higher the better
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  • Stayed May 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank noxas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, 24 June 2011
Dear guest,

We were delighted to learn how much you enjoyed your recent stay with us at Pestana Promenade. We are also pleased to learn that you enjoyed our location, rooms gardens and breakfast. We have already shared your feedback regarding the service with the team and as we are constantly working on ways to improve this. We were delighted to hear that you would stay again with us. Please let us know next time you are coming. Thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you again at Pestana Promenade

Yours Sincerely,

Front Office Manager
Tânia Felgueiras
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Yorkshire
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 26 May 2011

The hotel is situated about 20 minutes walk from the centre of Funchal in a quiet area on the promenade. There is a bus stop outside with frequent buses to the town centre, or it is a 6euro cab ride. Our room was extremely spacious, spotlessly clean and well furnished with a balcony overlooking the sea. The bathroom was large and luxurious. The large reception area was stunning and the gardens beautiul. The outside pools were spectacular and there was also a very good indoor pool with jacuzzi and spa treatments were available. The staff were unfailingly friendly and helpful. The breakfast choice was very good. The Deck 'snack bar' alongside the pool served very good food. The evening meal was a buffet and was also very good, although we also ate out at the many restaurants in the vicinity of the hotel. A nice touch for us was that (without any hint from us) they sent us a bottle of champagne on ice to celebrate my husband's birthday. Our only slight criticism was that the beds were very hard, although we understand this is the norm on Madeira. All in all an excellent hotel

Room Tip: Ask for a room on a high level floor with sea view
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  • Stayed May 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank NanLesDav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, 27 May 2011
Dear Guest,

Thank you for taking the time to write a review of the hotel on Trip Advisor.

We were delighted to hear that you enjoyed you’re your Stay with us and that you found the room, view and facilities within the resort spectacular.

We were particularly happy with your comments about the breakfast, The Deck 'snack bar' and the evening meal at Breezes restaurant. Regarding your comment on the bed if asked at the reception we can arrange a small mattress to make the beds a bit softener.

Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us and we will make sure to share it with all the team.

Thank you once again for your visit and for posting this review and we look forward to welcoming you back to the resort in the not too distant future.


Yours Sincerely,

Front Office Manager
Tânia Felgueiras
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aarhus, Denmark
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 23 May 2011

Fast and good service, great view, spacius room, beautiful and modern, great pool and spa .. can only recommend this hotel. And the snack bar serves one of the best club sandwich I've ever had :-)

  • Stayed May 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank fenris4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, 27 May 2011
Dear Guest,


Thank you for taking the time to write a review of Pestana Promenade Hotel on TripAdvisor.

We are delighted to read that you highly recommend the hotel and that you truly enjoyed your stay with us, and yes our club sandwich is great one of my favorites too.

We look forward to welcoming you back again soon and thank you once again for your review.


Yours Sincerely,

Front Office Manager
Tânia Felgueiras
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Austell
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 21 May 2011

This was our second visit to this hotel and we are returning again in December 2011.An excellent hotel in every respect.The staff are exceptionally helpful and cheerful.and nothing is too much trouble.Our room was very comfortable,cleaned daily and linen changed regularly.A good location and only a short bus ride into Funchal or £5 by taxi . John ( Cornwall )

  • Stayed May 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JohnStAustell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, 27 May 2011
Dear Guest,

I would like to take this opportunity to thank you for your continued loyalty to our Hotel. We are delighted to read that you enjoyed your second Stay with us and already booked for December.

We are most appreciative of your acknowledgment for the quality of services and facilities provided within the resort and we will make sure to share them with the team, your words will inspire them to continue providing the best service experience

Once again, thank you for sharing and recommending our Hotel via TripAdvisor and we look forward to welcoming you back for your third stay in December.


Yours Sincerely,

Front Office Manager
Tânia Felgueiras
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
5 of 5 bubbles Reviewed 15 May 2011

Amazing Hotel, Exelente service from staff at the Reception, Restaurant at dinner time and breakfast. Everyone was very welcome.
I have stay in meny hotel in Madeira but this one ticks all the boxes and will be staying there again and again and next year will be taking my family and friends with us.

Thank you to everyone in the Pestana Promenade for making our holiday a very good one.
Especial thank you to Cristina at reception, the table supervisor in the Restaurante very nice man and all is team and also the lady who clean our room 1639 on the week of the 8 of May always smiling and did a very good job cleaning our family room.

Thank you and see you soon x x

Room Tip: If you have kids ask for the room with kitchenette
See more room tips
  • Stayed May 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ccm0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, 20 May 2011
Dear Guest,


We are delighted that you had such an enjoyable stay with us and we appreciate you taking the time to share your kind comments about it. We are most appreciative of your acknowledgment that our hotel services and facilities far exceed that which you have experience elsewhere
Thank you for your wonderful review and we fully appreciate your amazing comments about the Hotel and our Staff

Once again, thank you for recommending our hotel through the TripAdvisor site and we all look forward to welcoming you back to Pestana Promenade soon.

Yours sincerely
Front Office Manager
Tânia Felgueiras
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Llanidloes, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 15 May 2011

We have stayed in the Promenade several times & always enjoy it. Looking forward to going again this year. The Christmas lights are wonderful and the atmosphere is very special & not at all rushed as it is at home. Taxis are cheap, but if you want to save a bit it is worth walking up to the taxi rank opposite the Monumental Lido, as the city zone ends there and you have to pay more if you go from the hotel, ditto on returning from town. Buses are plentiful, make sure you check where you get back from in town. Not as many staff on in early December which is a pity, but hotel snacks are good. The "day beds" in the lounge are great for reading on if its a bit windy. Very friendly staff who can't do enough. Beautiful island, make sure you see it outside of Funchal - you won't be disappointed.

  • Stayed December 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TrishChiplin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, 20 May 2011
Dear Guest,

I would like to take this opportunity to thank you for your continued loyalty to our Hotel. We are delighted to read that you again enjoyed your holidays with us and would like to thank you also for such a positive and warm review of regarding your stay at the Pestana Promenade Hotel.
It is extremely satisfying when customers leave good service comments as we try very hard to ensure we exceed the guest experience every time.

We very much look forward to welcome you back to our Hotel once again.


Yours sincerely
Front Office Manager
Tânia Felgueiras
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pestana Promenade Ocean Resort Hotel

Property: Pestana Promenade Ocean Resort Hotel
Address: Rua Simplicio dos Passos Gouveia 31, Funchal, Madeira 9000-001, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Funchal
#7 Family Hotel in Funchal
#8 Business Hotel in Funchal
#12 Spa Hotel in Funchal
#14 Romantic Hotel in Funchal
#17 Luxury Hotel in Funchal
Price Range (Based on Average Rates): £
Hotel Class:4 star — Pestana Promenade Ocean Resort Hotel 4*
Number of rooms: 112
Official Description (provided by the hotel):
Situated in front of the spectacular promenade that stretches from Lido to Praia Formosa Beach,this modern and quiet resort offers spectacular views to the ocean. 92% Of the rooms are sea views and offer the commodity you would expect from a luxury hotel in a relaxed manner.112 Family Friendly Rooms and Suites, all equipped with bathtub with shower, and some with separate bathtub and shower, washbasin, WC, hairdryer, air conditioning, telephone, Cable TV, Pay TV, LCD monitor, digital safety box, Business Services is available, cable or wireless Internet access, mini-refrigerator and balcony or terrace. ... more   less 
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Also Known As:
Pestana Promenade Ocean Hotel Funchal
Pestana Promenade Ocean Resort Hotel Madeira/Funchal

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