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“Perfect Hotel”
Review of Pestana Promenade

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Pestana Promenade
Ranked #17 of 88 Hotels in Funchal
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 17 April 2014

This was our first time in Madeira and wont be our last as it is a wonderful Island with such great scenery especially if you get out to the mountains.
The Pestana Promenade Hotel is a fantastic place and would highly recommend it to anyone.
We had a two bedroom apartment with three balconies and a jacuzzi on one of them. The room sizes were perfect and with two bathrooms we were spoilt for choice. We made good use of the Kitchen facilities as there are a couple of supermarkets within walking distance.
The hotel staff cant do enough for you, they are so courteous and polite with nothing being a problem. I had a problem with my safe twice and was promptly resolved with a quick visit from one of the staff.
The hotel facilities are fantastic although the outdoor pool could do with lifting in temperature.
The location of the hotel makes it easy to walk to the local shops/restaurants or even to Funchal.
All in all a brilliant stay with perfect service and I look forward to going back.

Room Tip: Ocean view top floor
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  • Stayed: March 2014, travelled with family
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3  Thank CliveandLornaJackson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPromenade, Front Office Manager at Pestana Promenade, responded to this reviewResponded 24 April 2014

Dear Guest

We would like to start by thanking you for your visit to our resort and for the time spend in submitting your review.

It is overwhelming for us as a hotel which main purpose is to provide Memorable Moments to all our guests, to receive such perfect review.

We will be sure to do our best to keep providing to our guests all the best service possible and well maintained facilities.

As for our outdoor pool temperatures, please rest assured that we will forward such comment to our Main engineer for review and improvements that may be felt needed in the future.

Please accept our gratitude as we look forward to welcome you back in the future,

With our utmost regards,

Tânia Felgueiras
Front Desk Manager

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731 - 737 of 1,852 reviews

Reviewed 15 April 2014

Having wanted to visit Madeira for some time I finally stumped up just before Christmas last year.
I wanted to stay in a good hotel and so chose the pestana promenade.
The hotel is located a good thirty to fourty minute walk from the town centre.
Or you can catch the bus and do the journey in 15 minutes.
I stayed on a breakfast only basis, the breakfasts being quite good-however there was little or no variation to the choices over the week.
The staff in the mornings were cheerful and friendly.
The hotel facilities include a lovely outdoor pool set in fabulous gardens, good outdoor areas to take a drink and admire the views over to the uninhabited islands.
There is an indoor pool with a gym and sauna/steam room.
There is a coastal path to the rear of the pool area that heads to funchal if you go left. This way there are some cafe's and a supermarket.
If you turn right, there is a one hour walk to a village that Winstone Churchill used to visit and paint.

Overall I enjoyed my stay-I went with Jet 2. This was the first time I had travelled with them-but I can highly recommend them. The cabin crew were excellent and friendly-generous luggage allowance and whisked off to the hotel in a minibus with half a dozen or so fellow travellers.
No waiting on a coach for two hours as is often the case with Thomas Cook...
The evening meals in the hotel are rather expensive so I would book half board or eat out every night.
I can recommend this hotel for its cleanliness, views, pool and gardens and the two friendly ladies who served out breakfast.
The weather in December-was sunny/cloudy most days with one lovely day of unbroken sunshine-I came back with a tan and it was nice to see the Christmas decorations up at the airport-hotel and in Madeira.
I would like to visit madeira again....
Someday.

Room Tip: Ocean view is sublime!
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  • Stayed: December 2013, travelled solo
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2  Thank Paulcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPromenade, Front Office Manager at Pestana Promenade, responded to this reviewResponded 17 April 2014

Dear Guest

We thank you for your support and for being able to provide us with your travel experience.

We are truly glad that your stay in our resort has been up to your satisfaction in overall.

As for the less positive points stated in this review towards the breakfast area having little variation on its choice, please rest assured that such point has been forward to the person in head of the Food and Beverage Department so for awareness and for changes in the future, if so fit.

Once more we present our sincere gratituide,

In expectance of having your return visit again in the future,

We present our utmost regards,

Tânia Felgueiras
Front Desk Manager

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Reviewed 15 April 2014

Our first visit to Maderia and it wont be my last now!! After returning from a long weekend at the end of March I cannot rate this hotel enough. We had a fantastic one bedroom apartment overlooking the sea, all the staff could not do enough to help. I asked reception where I could hire a pushchair and before I knew i customer relations had taxied one over from another one of the hotels for me and was waiting in reception when I returned.
The hotel is kept in fantastic condition and very well maintained by all the staff, even managed to get top tips on how they kept the orchids looking great from the gardener.
Fantastic location, everything within walking distance and main town only 5 min taxi or 30 min walk.
We had my 3yr old son with us who loved all the different pools and was great to have the indoor heated pool. My only comment would be if the outside pool at that time of the year could be slightly heated as was very cold and would save having to take my son in the indoor pool especially when the sun was shining and was very warm!
We will be returning!!!

  • Stayed: March 2014, travelled with family
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Thank Casadebohan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPromenade, Front Office Manager at Pestana Promenade, responded to this reviewResponded 17 April 2014

Dear Guest

Let us start by thanking you for submiting to this travel review your travel experience.

We are sure that such testimony will be of great importance to future guests which are still undecided wheter to visit us and our beautiful Island.

Such detailed description of your time spent with us is of the utmost importance for us in a way for us to evaluate ourselves in our main endeavour which relays in providing to our guests memorable moments.

Concerning our outdoor pool, please rest assured that such comment was adressed to the person in charge for such department for all the improvements that may be felt needed in the future.

In hope of welcoming you back again in the near future

Yours Sincerley,

Tânia Felgueiras
Front Desk Manager

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Reviewed 12 April 2014

Stayed 1st April - 7th April 2014. Fantastic facilities, Best swimming pools on island apparently. Full spa facilities which are great Huge Jacuzzi, steam room and sauna.
Our room was well appointed and balcony with table and chairs overlooking pools and ocean view.
Staff were fantastic. Food excellent.

Room Tip: as far as we could tell all rooms have ocean view. So no tips
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  • Stayed: April 2014, travelled as a couple
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1  Thank dgfeldy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPromenade, Front Office Manager at Pestana Promenade, responded to this reviewResponded 17 April 2014

Dear Guest

We would like to thank you for your valuable contribution to this travel review site.

Our resort main aim and purpose of existance is to provide to our guest's a memorable stay, therefore providing them the utmost help in all that may be needed.

We are truly glad in knowing that we managed to have a possible impact in your overall stay with us.

We will be sure to spreed such good comments given to all our resort staff, so for them to keep up with the good work.

We hope to continue to count with your belief in our group and with a return visit.

Until then,

We present our highest regards,

Tânia Felgueiras
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2014

Great staff facilities and situation right next to the sea. Only negative is that food quality could be improved both at breakfast and dinner to make the hotel a 5 star review. Pool area fantastic! Happy hour is 2 hours!

  • Stayed: March 2014, travelled as a couple
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1  Thank dpalmer832
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPromenade, Front Office Manager at Pestana Promenade, responded to this reviewResponded 12 April 2014

Dear Guest

We thank you for your recent visit to our resort and Island.

It is with great pleasure that we become aware that your visit to the Pestana Promenade has been overall to your satisfaction.

Nonetheless, as an hotel which main concern is our Guest's Satisfaction, we will forward the less positive points here stated to our Food and Beverage Supervisor for review.

We hope to receive you again soon,

With that in mind,

We present our kindest regards,

Tânia Felgueiras
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2014

We have a time-share at this hotel and have visited it a number of times now. Every year has been fantastic. The staff are helpful, the rooms are great (we sometimes eat in so the kitchen area is fab!).

We've taken my nephews and niece with us and they love it as well (aged 3 to 5). There is plenty for them to do around the hotel and the pools are great with the option of an indoor pool as well.

There is also sun loungers available and a wide range of food and drinks from the pool bar menu.

The hotel is continually spotlessly clean and the staff go over and above to make sure your stay is a fantastic one.

The location is great with lots of little restaurants around as well as supermarkets and a short walk to The Forum which is the local shopping centre where you'll find a great range of shops (there's a Zara, H&M, C&A, super market, handbag shops, Pull and Bear, and then lovely wee shops where you can get something different to take home or for a gift - would thoroughly recommend A Joja Do Gato Preto).

There's lots of different nights on at the hotel which you can get involved it and also a happy hour at the bar downstairs which is 50% off between 5pm and 7pm which is great :)

  • Stayed: March 2014, travelled with family
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6  Thank Leigh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPromenade, Front Office Manager at Pestana Promenade, responded to this reviewResponded 27 March 2014

Dear Mz. Leigh

We thank you for your continuous belief in our group and resort.

We would like to thank you for the time spent in submiting your travel experience, which is of high importance both to us as a resort that solo aim is Guest Satisfaction and to future guests that may be interested in visiting us.

Therefore we can only be appreciative for your kind words.

In hopes of welcoming you back again in the near future,

We present our utmost regards,

Tânia Felgueiras
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2014

Apart from our air con which to me didn't seem to be working right, this resort would have got 5 stars. Staff are friendly and helpful you are close to most restaurants you can walk to Funchal. Our favourite of the Pestana resorts in Maderia.

Stayed: March 2014, travelled as a couple
1  Thank Eon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPromenade, Front Office Manager at Pestana Promenade, responded to this reviewResponded 27 March 2014

Dear Guest

We thank you for your latest visit to Pestana Promenade Ocean Resort and for your contribuition with your travel experience.

We are sincerely gratified for your positive comments towards our staff.

As for the minor fault towards the air conditioning, please rest assured that such comment has been forwarded to our Resort Main enginner for review and changes that may be necessary in the nearby future.

We will be looking forward to your return visit,

In the meanwhile,

We present our kindest regards

Tânia Felgueiras
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pestana Promenade

Address: Rua Simplicio dos Passos Gouveia No 31, Funchal, Madeira 9000-001, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Funchal
#7 Family Hotel in Funchal
#8 Business Hotel in Funchal
#14 Romantic Hotel in Funchal
#14 Spa Hotel in Funchal
#17 Luxury Hotel in Funchal
Price Range: £73 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pestana Promenade 4*
Number of rooms: 112
Official Description (provided by the hotel):
The Pestana Promenade is a 4-star hotel in Funchal, Madeira and is one of the newest and most sophisticated contemporary hotels in Funchal. It is 2 minutes on foot from the beach and near Lido with direct access to the promenade that stretches all the way to Praia Formosa. Take a stroll through the vast garden area and discover one of the largest swimming pools of all of the hotels on Madeira. Visit the Spa with indoor swimming pool, jacuzzi, whirlpool bath, sauna, Turkish bath and gym. It offers two restaurants and a bar. Most rooms offer a relaxing view of the sea. ... more   less 
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Also Known As:
Pestana Promenade Ocean Hotel Funchal
Pestana Promenade Ocean Resort
Pestana Promenade Madeira/Funchal

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