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“Proud to be British”

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Pestana Promenade Ocean Resort Hotel
Ranked #18 of 86 Hotels in Funchal
Certificate of Excellence
GreenLeadersPlatinum level
Chorley, United Kingdom
Level 4 Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Proud to be British”
Reviewed 3 September 2014

The Prestana Promenade is an outstanding hotel in an excellent location overlooking the sea. Staff are incredibly friendly and welcoming. It is spotlessly clean and modern. On arrival we were informed that our room had been upgraded situated on the top floor. It was the best room we have ever stayed in, with two bathrooms, lounge area and two balconies one of which had its own sunbeds which in many ways saved the holiday. Why? Put simply, the behaviour of the British guests who insisted on trying to acquire the best sunbeds by the pool. We did not attend the evening entertainment but thye morning entertainment more than made up for it.
Each morning at early dawn guests emerged with military precision to claim sunbeds, tables and parasols. These were then manoeuvred in order to gain maximum distance from other guests without appearing rude or anti-social. Not wishing to be denied such triumph, I confess to joining the enemy and staked my own claim to sunbeds. Standing proudly by my acquisition I gave my wife a victorious salute as she stoon admiringly on the balcony. The guilt, howver, was too much and I retreated to our sunbeds on the balcony. The hotel does everything possible to prevent guests from leaving towls on sunbeds and no crtiticism is directed at the hotel management.
We stayed on a bed and breakfast basis which was a good decision because of te excellent local restaurants. The good restaurants included: Casa Italia, Grannies House and Summertime. Our favourite restaurant was the White Candle. All are within a short walking distance from the hotel.
We would recommend a visit to the Old Town and a triop on the cable car to Monte which provide breathtaking views of Funchal. For football enthusiasts a vist to the Ronaldo museum (CR7) is a must.
Overall, a superb hotel, wonderful service, great location and lovely people.

Room Tip: Top floor room with a sea view. Any additional cost would be worth it.
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  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank 873David_L873
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPromenade, Gerente de recepção at Pestana Promenade Ocean Resort Hotel, responded to this review, 7 September 2014
Dear Guest

We are absolutely delighted to read your thoughts on your recent stay at The Pestana Promenade Ocean Resort.

We are glad that you enjoyed your holiday and that the service received has lived up to your expectations.

We have passed on your kind words to all staff and present our thanks towards the recommendations which you have provided.

Many thanks for taking the time to write your review and we hope to be able to welcome you back in the near future.

Kind regards,

Tânia Felgueiras
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Ardrossan, United Kingdom
Level 5 Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 1 September 2014

Just got back from my first stay at this hotel - stayed for 1 week. What can I say? Beautifully kept gardens, lovely warm pools, comfortable sun loungers, lovely clean hotel room with an amazing sea view, large bed and other comfortable seating in the room. Also, make sure you try the indoor jacuzzi - this was amazing and probably the most powerful jets I have ever felt!! We stayed b&b and had breakfast every day in the hotel, the food was great, a good selection and probably ate too much each day! We also had the BBQ buffet on the Saturday - this was great value and the food was of a good quality and lots of choice. I would also recommend the casino dinner night at the Pestana Casino - we arranged this at reception and got picked up at the hotel foyer. 3 course meal with canapes and glass of bubbly and plenty of wine flowed, along with great entertainment and a little flutter afterwards. The hotel is in a great location - easy to walk to many restaurants and shops, plenty of great restaurants to eat in locally to suit all tastes. Would also recommend the hop on/off buses which stop outside the hotel - these are a great way to get around. Would definitely return to this lovely hotel. Thanks x

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Angela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPromenade, Gerente de recepção at Pestana Promenade Ocean Resort Hotel, responded to this review, 7 September 2014
Dear Guest

Thank you very much for taking the time to write your kind words following your stay at the Pestana Promenade Ocean Resort.

We appreciated all the good recommendations to other travelers and present ourselves really glad that you enjoyed the facilities and service you received during you stay.

Please do come and visit us again soon.

Presenting our best wishes,

Tânia Felgueiras
Front Desk Manager
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Bucharest, Romania
2 reviews
Reviewed 31 August 2014

Excellent choice.
Services of the highest quality.
Professional staff.
Great location with a wonderful view of the ocean.
Certainly an ideal place for holidays or any other events and occasions.
Congratulations.

Bogdan&Ioana - Romania

Room Tip: Ground floor :)
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  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Bogdan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPromenade, Gerente de recepção at Pestana Promenade Ocean Resort Hotel, responded to this review, 7 September 2014
Dear Customer

Many thanks for taking the time to write your kind words following your recent stay at The Pestana Promenade Ocean Resort.

We are really pleased to read that you found the location, service and facilities of the hotel to your liking.

We hope to be able to welcome you back again in the near future.

Kind regards,

Tânia Felgueiras
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 August 2014

We have just returned from our third visit to the Promenade and it just gets better and better. The service from all staff is exceptional. They can never do enough for you but are not sycophantic in their manner. This applies to all of the staff. The housekeeping and maintenance staff are outstanding but not often recognised despite being the foundation of the hotel's success.

The pool area is spotless and the pool very well kept. There are plenty of sun beds and pool towels are supplied and changed daily if requested.

Breakfast is plentiful and has a wide range of choice in drinks as well as food. Service is excellent and a chef is on hand to make omelettes and eggs to order.

Rooms are spacious, clean and you are guaranteed a good night's sleep on the comfortable beds.

There are lots of exceptional restaurants close by together with a brilliant bar on the promenade just to the left of the hotel.

We will without doubt return next year. Nowhere else could compare!

Room Tip: For those with young children or those with limited mobility a ground floor room would be better. T...
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  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Lesley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPromenade, Gerente de recepção at Pestana Promenade Ocean Resort Hotel, responded to this review, 7 September 2014
Dear Noble Guest,

Thank you very much for once more choosing the Pestana Promenade Ocean Resort and our group Pestana Hotels and Resorts.

I would like to thank you very much for taking the time in writing your review, and above all on behalf of all our team we would like to thank you for the words of vote you reserved to us.

These class of comments are indeed the greatest motivation and payback for the efforts we undertake to walk the extra mile to satisfy our guests.

We hope to have the pleasure of welcoming you to Pestana Promenade in a not too distant future.

With our utmost regards,

Tânia Felgueiras
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighouse, United Kingdom
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 30 August 2014

Our first time in Maderia and very pleasantly surprised, there isn't your standard English strip of bars but bars which you can relax and watch the world go by. The Mamma Mia restaurant is very good excellent tasty food. Hotel is very clean and tidy but would agree with others that the nightlife is some what missing every time we returned there would only be one or two couples sat in the bar, drinks can be expensive. The breakfast is plentiful lots of choice and no issues of finding a table, however this can not be said about the sunbeds, there is your usual people who put towels on beds and don't use them all day. If you are luck enough to get a bed overlooking the sea superb views of the sea, there are no beaches. Lots of local cafes offer good choice of food. Helpful reception staff who let us keep our room on hour later to get ready for our flight with no extra cost. Would recommend this group but would stay nearer Funchal if was to go again, although buses and taxis operate. Careful of taxis get quote before you get in them one of ours didn't put the meter on and tried to charge us 12 euros each to Funchal. Apart from this excellent time and weather fabulous.

Room Tip: would recommend higher level of room to ensure sea view we was on the first floor although view not...
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  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tracy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, 6 September 2014
Dear Guest

We would like to thank you for your recent visit to our resort and for submiting to Trip Advisor your travel review.

We are glad you have contemplated our resort and group as the clean-cut option for your holidays.

Thank you for the descriptive comments towards what other travellers may visit, as we are led to believe that it may be of enourmous help.

We hope you may decide to visit us once again in the future, as we would be delighted to welcome you back again.

With our kindest regards,

Tânia Felgueiras
Front Desk Manager
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Northumberland National Park, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 August 2014

Stayed at the hotel from 11th Aug 2014 to 25th Aug. Staff very helpful and polite. Excellent hotel, infinity pool very good, especially now they've fixed the edging. Rooms are well equipped, clean and modern. Free air con and safety deposit box. Free wifi in communal areas. Hair dryer in bathroom. Beach towels free of charge. Breakfast was good but other food and drink quite expensive considering there are some excellent restaurants nearby, ( you should try the Goya which is first class ). Be wary of the note through the door inviting you down to the bar for a free drink. I wasn't sure, but took up the offer to find that a man was waiting in the wings to persuade us to attend a one and a half hour meeting where they would try to sell us some way of booking places at the hotel online at a discount. We were told that if we attended we'd get a 40 euro gift or other similar incentives which gave the impression they would try to persuade us to buy into some sort of deal which had the feel of a timeshare, although he assured us it was not. I wasn't happy about the way they went about it so I didn't attend. Why would they need to employ these sales tactics if it was a good offer in any case. No real beach nearby but a pebble beach not far from the hotel means you can snorkel. Boat are a must. We went on the Sea Born catamaran and saw a whale and about 100 dolphins up close. We had Afternoon tea in Reids which was quite expensive but the staff were excellent and kept bringing extra food so you get more than enough to eat, and all food was great. Thought we'd go to the Ritz for cocktails afterwards but found that disappointing. On the whole, Madeira was excellent and we couldn't have been happier with the hotel we chose.

Room Tip: Most rooms seem to have some sort of sea view.
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Ed S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, 22 September 2014
Dear Guest

We would like to thank you for your visit to our resort and for providing to Trip Advisor your travel experience!

It is with a sense of accomplishment and great pride that we become aware of your comments!

We are sure this comments will be of enormous help to other travelers that are yet undecided where to stay while visiting Madeira Island!

As for the Invitation which was given to you placed under your room door, we would like to inform that such invitation is always optional; you may decline at any time or, inform us that you would like not to attend. As there is many guests that find this invitation and program appealing.

In no way the purpose of such invitation from our Vacation Club Marketing & Sales Department is to spoil, force or persuade you to acquire any deals without your full consent, therefore rest assured that this in only additional information for you to be attentive to what we have to offer in terms of Ownership.

Thank you for all the wonderful recommendations concerning activities that can be taken at Madeira Island, these will be of great help to other guests!

We will be looking forward to welcome you back again in a near future,

With our utmost regards,

Tânia Felgueiras
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 26 August 2014

This is our third visit to the Pestana Promenade and once again the 14 night stay proved to be very enjoyable. This year we stayed on a bed & breakfast basis, having tried half board in the past. This allowed us the freedom to eat out when we wanted and prices in local restaurants were well within budget.

The resort can be a little expensive in that everything has to be paid for, no all inclusive.

In the past we have booked a superior room with a sea view but were a little disappointed on our last stay so we booked a cheaper classic room with a sea view. Not as large a room but a much better view. The room was very adequate and the maid staff were excellent.

Happy hour in the bar proved an attractive offer prior to eating dinner either in the hotel or in the local area.

The pool is heated and one of the best we have ever come across, making you feel you have to swim. On the down side, the pool deck area is clearly too small for the number of guests and over the years the number of umbrellas available has gone down considerably. Wear and tear but they need to be replaced. It used to be one umbrella per pair of loungers, now you are lucky to get one per four loungers.

Obviously, August is a busy time with lots of families so if you want a quieter stay, September is a good month.

On the whole, another splendid holiday.

Room Tip: Definitely book a sea view room on the 4th floor upwards, a great view of the pool and the promenade...
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  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
5 Thank Graham S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, 6 September 2014
Dear Guest

We thank you for once more another splendid visit to our resort and to Madeira Island.

It is of great achievement to be able to keep providing a first rate service every time, worthy of recognition.

We are glad that we have not disappointed in any way and that the room provided was up to your standards.

We will be sure to point out to our management the level of contentment towards the staff performance and happy hour offers.

As for the sun umbrellas, please rest assured that this point will be looked upon for improvements that may be considered needed.

We hope you may rejoice us with another visit in the future, so we may bid welcome once again.

Respectfully Yours,

Tânia Felgueiras
Front Desk Manager
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Additional Information about Pestana Promenade Ocean Resort Hotel

Property: Pestana Promenade Ocean Resort Hotel
Address: Rua Simplicio dos Passos Gouveia 31, Funchal, Madeira 9000-001, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Funchal
#7 Family Hotel in Funchal
#8 Business Hotel in Funchal
#14 Romantic Hotel in Funchal
#15 Spa Hotel in Funchal
#18 Luxury Hotel in Funchal
Price Range (Based on Average Rates): £
Hotel Class:4 star — Pestana Promenade Ocean Resort Hotel 4*
Number of rooms: 112
Official Description (provided by the hotel):
Situated in front of the spectacular promenade that stretches from Lido to Praia Formosa Beach,this modern and quiet resort offers spectacular views to the ocean. 92% Of the rooms are sea views and offer the commodity you would expect from a luxury hotel in a relaxed manner.112 Family Friendly Rooms and Suites, all equipped with bathtub with shower, and some with separate bathtub and shower, washbasin, WC, hairdryer, air conditioning, telephone, Cable TV, Pay TV, LCD monitor, digital safety box, Business Services is available, cable or wireless Internet access, mini-refrigerator and balcony or terrace. ... more   less 
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Also Known As:
Pestana Promenade Ocean Hotel Funchal
Pestana Promenade Ocean Resort Hotel Madeira/Funchal

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