We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Afternoon tea experience”

Afternoon Tea at Belmond Reid's Palace
Ranked #29 of 698 Restaurants in Funchal
Certificate of Excellence
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 3 weeks ago via mobile

We have been looking forward to this for months having read fantastic reviews and being on honeymoon decided to treat ourselves. I am sorry to say we were disappointed. We found the sandwiches bland and the little cakes either dry or with sickly cream and the scones with so much baking soda in them the residue stayed in your mouth. We were not offered coffee as alternative and only found out later this was an option. View from balcony was very nice but I would not pay €108 again for this. Sorry, please do make your own judgement but for us no thank you.

Thank Jill L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CiriacoCampus, General Manager at Afternoon Tea at Belmond Reid's Palace, responded to this reviewResponded 2 weeks ago

Dear Jill L,

Thank you very much for taking the time for writing your review.

I would like to take this opportunity to present my sincere apologies for the shortcomings you have encountered during your afternoon tea experience. It is indeed very disappointing when expectations are not fulfilled, and for me, every time that we are not able to meet our valued clients wishes, is a failure, a missed opportunity.

I would like to thank you very much for your feedback, it has been matter of discussion with all the people involved, and an opportunity to evaluate our performance and to correct what we haven't properly done.

Once again, I apology for the unpleasant situation, and as we do not like to sit on our laurels, I would be more than glad if during your next visit to Madeira, you would give us the possibility to demonstrate our true hospitality, and in that occasion I would be more than glad to personally take care of you.

With kindest regards,

Ciriaco Campus
General Manager
Belmond Reid’s Palace
Madeira

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,056)
Traveller rating
Traveller type
Time of year
Language
  • More languages

10 - 14 of 1,057 reviews

Reviewed 3 weeks ago

A treat indeed, lovely sunny day, great views, superb location, excellent service and of course an afternoon tea to match.

    • Value
    • Service
    • Food
Thank Derek F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CiriacoCampus, General Manager at Afternoon Tea at Belmond Reid's Palace, responded to this reviewResponded 2 weeks ago

Dear Derek F,

Thank you very much for visiting us, and for your valuable comments.

We are pleased to learn, that your experience was a pleasant one, and we thank you for visiting us and for sharing your experience.

We look forward to welcoming you back to the Belmond Reid's Palace.

Best regards,

Ciriaco Campus
General Manager
Belmond Reid’s Palace
Madeira

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We booked a table before our arrival in Madeira.

We received a lovely welcome and were shown to a table overlooking the sea. Beautiful weather. People dressed differently - dresses, trousers & tops, shirts.

Reid’s blend of tea was very pleasant. Delicious champagne. Tasty selection of sandwiches - prawn the best. More if you wanted. Scones delicious. Little underwhelmed by cake selection.

Service was very friendly and attentive.

Lovely experience.

Their restaurant next door for an evening meal is divine.

1  Thank bluetwo47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CiriacoCampus, General Manager at Afternoon Tea at Belmond Reid's Palace, responded to this reviewResponded 3 weeks ago

Dear bluetwo47,

Thank you very much for your valuable comments.

We are pleased to learn, that you had an enjoyable experience with us, we thank you for visiting us and for sharing your experience.

We look forward to welcoming you back to the Belmond Reid's Palace.

Best regards,

Ciriaco Campus
General Manager
Belmond Reid’s Palace
Madeira

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We've been fortunate enough to have afternoon tea at some quite nice places around the world, but this rates up there as definitely one of the best.

Four of us went there and had the most superb experience. We arrived a bit early so sat in the cocktail bar and had between us a margarita, a passion fruit daiquiri, a Bloody Mary and a Cosmo. Ok.. So it's not cheap at about 10 to 13 euros each but they were excellent and worth every euro cent.

We then went to have our afternoon tea and it was so nice for the special occasion. The staff are excellent.. Very helpful and friendly without being instrusive.

We had a glass of champagne each to start with and enjoyed some superb sandwiches. The prawn sandwich in particular was about the best I've ever had. We were offered another round of sandwiches without needing to ask. Two of us had English breakfast tea, and I had the Darjeeling. One of our party didn't drink tea but was brought a big pot of coffee instead. The scones were so light and again, the more hungry of us were offered another one.

The little cakes and pastries were all excellent too, although by this time we struggled to finish them.

When you add all the above into the lovely view it was a pretty superb experience, and one we would definitely recommend. Not cheap but you get what you pay for.

Thank Ken W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CiriacoCampus, General Manager at Afternoon Tea at Belmond Reid's Palace, responded to this reviewResponded 3 weeks ago

Dear Ken W,

Thank you very much for choosing our hotel and for sharing your feedback!

We have all been flattered by your kind words. It is indeed a great pleasure to receive these words of vote, as we steive to do our utmost to please our valuable customers.

We all hope to have the pleasure to welcoming you back here to the Belmond Reid’s Palace, in a not too far future.

Wishing you all the best, we remain, with our kindest regards,

Ciriaco Campus
General Manager
Belmond Reid’s Palace
Madeira

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We went with friends and were very impressed with the hotel, staff food and setting It was worth the money we spent

Thank TheBenson-Smiths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CiriacoCampus, General Manager at Afternoon Tea at Belmond Reid's Palace, responded to this reviewResponded 3 weeks ago

Dear TheBenson-Smiths,

Thank you very much for visiting us and for your nice comments, we are glad to read that we have been able to meet your expectations.

We hope to have the pleasure of welcoming you back here to the Belmond Reid's Palace in the near future.

Ciriaco Campus
General Manager
Belmond Reid’s Palace
Madeira

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Afternoon Tea at Belmond Reid's Palace also viewed

 
Funchal, Madeira
 

Been to Afternoon Tea at Belmond Reid's Palace? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
;