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“Reids”

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Belmond Reid's Palace
Ranked #5 of 86 Hotels in Funchal
Certificate of Excellence
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1,402 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (290)
Date | Rating
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English first
London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 June 2014

I could not say a single person in the hotel didn't stand out, they were all so professional, courteous, helpful, happy and a completely fabulous team nothing was too much trouble, and most of all they all seemed pleased to be at Reid's Palace. I have never stayed at a more pleasant and friendly hotel in Europe. I cannot wait to rebook for next year.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank VMS3027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExperienceManager, General Manager at Belmond Reid's Palace, responded to this review, 19 June 2014
Dear Valued Client,

Thank you very much for taking the time for writing your feedback about your stay at the Belmond Reid's Palace.

We have been flattered by your words, this is are the pay back for our efforts, and for the passion we put in what we do. Comments like yours make us walk the extra mile, and do our utmost to please our clients.

We thank you very much for your words of vote, and we take the opportunity to express our appreciation and gratitude for having chosen the Belmond Reid's Palace for your holidays.

We look forward to welcoming you back soon, and in the meanwhile we remain, with our kindest regards,

Ciriaco Campus
General Manager
Belmond Reid's Palace
Madeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lisbon, Portugal
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 17 June 2014

I just spent three wonderful days at this hotel. All kind of praise has already been said by my fellow reviewers so I will just reinforce the overall feeling of excellence by saying that this is my favorite hotel, one at which I would not mind returning to over and over. The staff is genuinely warm and welcoming, the location is the best, with stunning views, and magnificent gardens. The direct private access to the ocean is also very unique. The Spa is also excellent, with bright treatment rooms where you can hear the ocean waves while being pampered.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank rower4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExperienceManager, General Manager at Belmond Reid's Palace, responded to this review, 19 June 2014
Dear Valued Client,

Thanks a lot for your review.

We have been flattered by the nice words with which you describe you experience at the Belmond Reid's Palace.

We would like to take the opportunity to thank you very much for your preference, and for the words of vote, that whilst pleasing us, they also represent a stimulus to maintain this attitude that contributed to make your experience at the Belmond Reid's Palace a memorable one.

We all hope to have the pleasure to welcoming you back to our hotel soon.

Best regards,



Ciriaco Campus
General Manager
Belmond Reid's
Madeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, UK
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 June 2014

We spent 8 wonderful days in a "Charming" room at Reid's palace in May 2014. Every element of our stay was outstanding, from the room to the service by the pool. The deal included 3 dinners in any of the three available restaurants, an afternoon tea - a very special event - and breakfast every day.We could not fault any of it. i am vegetarian and the selected menu items were original and mouthwatering. If you did not like the look of one of of these dishes, then they made something on request! Everyone was so attentive and made you feel special. The Guest Services are worthy of a special mention as they offered excellent advice and took time to make sure that we had just what we were looking for.

Counting the days until we return. Thank you Reid's for making our first visit so wonderful!

Room Tip: Our charming room (916) had a lovely ocean view and was spacious enough for us both with ample wardr...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TracyC62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExperienceManager, General Manager at Belmond Reid's Palace, responded to this review, 19 June 2014
Dear Valued Customer,

Thank you very much for sharing your review.

We have been touched by your nice words, and we are really happy to understand that we have been able to provide you a delightful experience.

We would like to thank you very much for your kind feedback, it is for us always a pleasure receiving this type of compliments, they indeed push us to do our utmost every day to satisfy our clients.

At the same time we would like to express our gratitude for having chosen the Belmond Reid's Palace for your holiday, and we do hope to have the pleasure to welcoming you back in a near future.

Best regards,

Ciriaco Campus
General Manager
Belmond Reid's Palace
Madeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wiesbaden, Germany
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 June 2014

Room was spacious with 2 balconies and great views of harbour and gardens (room 836). Very quiet and elegant. Would not recommend for families. Breakfast buffet excellent with plenty of fresh fruit and freshly baked bread. (Vegan, so can't speak for the meats, etc.). Staff is attentive, gracious and friendly. We felt pampered by them!
Location is good, old town is walkable, but there is a free shuttle, and the hop-on-hop-off bus stops right close to the hotel.
Small problem: toilet stopped working in the middle of the night, and maintenance didn't come on until 8a.m. Made for a disagreeable morning, as we had to locate alternatives on our own.
Overall a great luxury hotel.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
3 Thank pam983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExperienceManager, General Manager at Belmond Reid's Palace, responded to this review, 16 June 2014
Dear Valued Client,

I am particularly grateful for sharing your feedback about your experience at the Belmond Reid's Palace, and for the nice words you reserved to us.

On another note, I would like to take this opportunity to inform you that your comment regarding our services has deserved our best attention and it has been discussed in order to implement corrective actions.

We do hope to have the pleasure to having you back in the near future for another pleasant stay.

Many thanks and best regards,

Ciriaco Campus
General Manager
Belmond Reid's Palace
Madeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester,UK
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 5 June 2014 via mobile

Enjoyable afternoon on the tea terrace overlooking Funchal. Delicious sandwiches, scones and a variety of cakes.Even a menu for several types of tea. Excellent service, friendly staff. Lovely treat for the last day of our holiday.


Stayed June 2014, travelled as a couple
Helpful?
4 Thank Serdi13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExperienceManager, General Manager at Belmond Reid's Palace, responded to this review, 6 June 2014
Dear Valued Customer,

Thank you very much for taking the time for writing your feedback.

We do thank you for having chosen our High Afternoon Tea , and we are glad to understand that we have been able to meet your expectations.

Receiving comments like yours is the right payback for the work we do, and motivates us to walk everyday the extra mile to satisfy our valued customers.

We hope to have the opportunity to welcome you back to the Belmond Reid's Palace, possibly soon.

Kindest regards,

Ciriaco Campus
General Manager
Belmond Reid's Palace
Madeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cork, Ireland
Level Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 June 2014

This is a five star hotel - but really. In modern terms, it's probably a six star. It's pricey, but you come away with a feeling of money well spent. Bealbhocht visited this time with Mrs. B, having first been in Reid's when in Madeira on a sailing trip some years ago. This trip was just for lunch, which was a superb buffet on a terrace overlooking the sea. The food and presentation was outstanding. From the moment the hall porter took you in hand and delivered you to the head waiter in the restaurant, it was an unforgettable experience. A waddle around the beautiful gardens hanging over the Atlantic to walk off the lunch and wine finished a perfect outing.
Don't take Bealbhocht's word for it - put Reid's on your bucket list.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Bealbhocht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExperienceManager, General Manager at Belmond Reid's Palace, responded to this review, 5 June 2014
Dear Valued Client,

Thank you very much for sharing your review.

It is a great pleasure to read that you had a delightful experience at the Belmond Reid's Palace, and that you went back home with glorious memories about your stay with us.

I would like to take this opportunity to thank you very much, also on behalf of all Reid's Team, for your preference, and for the nice word with which you described your holiday at the Belmond Reid's Palace.

We all hope to have the pleasure to welcoming back, to the Reid's Palace, and in the meanwhile, we remain, with our kindest regards,

Ciriaco Campus
General Manager
Belmond Reid's Palace
Madeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Belmond Reid's Palace

Property: Belmond Reid's Palace
Address: Estrada Monumental 139, Funchal, Madeira 9000-098, Portugal
Phone Number:
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Funchal
#2 On the Beach Hotel in Funchal
#3 Spa Hotel in Funchal
#5 Romantic Hotel in Funchal
#5 Luxury Hotel in Funchal
#5 Family Hotel in Funchal
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Belmond Reid's Palace 5*
Number of rooms: 163
Official Description (provided by the hotel):
Set on cliff tops overlooking the Bay of Funchal and the Atlantic Ocean, this legendary hotel has, for over a century, been a standard-bearer for excellence. The hotel is located on 10 acres of subtropical gardens, boasts enviable access to the sea and is within walking distance of Funchal's shops, restaurants and night-life. With its reputation for excellence and discreet service, Belmond Reid's Palace is the ideal place at which to relax and be pampered. ... more   less 
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Also Known As:
Reid`s Palace By Orient-Express Hotel Funchal
Reids Palace Funchal
Reids Palace Hotel Funchal
Belmond Reid's Palace Madeira/Funchal

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