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“Quite excellant service, location on a steep hill...”
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Palheiro Residence
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Palheiro Residence
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Excellent
24 reviews
Palheiro Residence
Free internet access - Palheiro Residence
Wi-Fi and Laptop included - Palheiro Residence
Rear balcony - Palheiro Residence
Kitchen - Palheiro Residence
Kitchen - Palheiro Residence
Kitchen - Palheiro Residence
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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 4
Funchal, Madeira, Madeira Islands

Reviews from our community

Excellent - based on 24 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
English first
French first
German first
Any
English first
David B
Ampthill, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Quite excellant service, location on a steep hill down to the old town.”
Reviewed 28 January 2015 for a stay in December 2014
2
people found this review helpful

We stayed just over 3 weeks for Christmas and new year. Gerardo was an excellent host providing fresh milk and a welcome food hamper on arrival, after being picked up from the airport without an extra charge, and all luggage transferred to the apartment on our arrival. All towels changed twice a week, and a full clean and bed linen change weekly. We found that the DVD player was faulty, but Gerardo replaced the payer within a couple of hours with a brand new unit! Note: the best bakery on Madeira plus butcher and general store is just a 10 min walk away from the apartment, as you leave turn right and right again up a slight hill. There is also a lovely small restaurant down the hill 2 blocks away proving simple but excellent Madeiran seafood and meat dishes with views of the harbour. New Years Eve view of the fireworks on the roof superb, helped by a complimentary bottle of bubbly. Hill to the old town is steep, but taxis back are only 6-8 Euros. Heartily recommended.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Travelling group: Other
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
29 Jan 2015
Thank you very much for your kind words. We are very happy to know that you and family enjoyed your stay at Palheiro Residence. We are looking forward to hearing from you again in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
seenitdun...
Newton Stewart, United Kingdom
Level 5 Contributor
68 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“The perfect apartment with the perfect host”
Reviewed 13 May 2014 for a stay in May 2014

All eleven reviews of this two bedroom apartment prior to mine rate it as EXCELLENT. I whole heartedly agree with the sentiments already expressed. It was spotlessly clean (we even had a mid week clean and change of towels); Fully equipped (even down to toilet rolls, cloths, napkins, washing powder and soap – the things you usually have to go out and buy on arrival).

Everything was in ‘new’ or ‘as new’ condition and everything worked perfectly (even the shower heads).

The owner Gerrardo, a perfect host, organised free transfers for us, both from and to the airport. He had even provided us with lunch on our arrival. It was very obvious that Gerrardo was dedicated to ensuring that we enjoyed our stay and that he was very proud of his apartments
.
We stay in apartments or villas two or three times a year, in various countries, but for quality and comfort this was the best we had stayed in.

There was some traffic noise in the front double bedroom, particularly from about 7.30 am through to 9am. The second bedroom which is a twin is on the garden side so the only noise is created by the birds..

The apartments are up a steep hill at the far end of Funchal Old Town. A ten minute downhill walk takes you to a large choice of restaurants, whilst a 15 minute walk on a gentler hill brings you out just behind the fish and flower market.
If you are not keen on walking up hill (like us!) then a taxi from the town costs only 5 or 6 Euros.

There is a general store next door which sells very tasty bread and huge, delicious, huge, croissants which are worth every cent of the 80 cents each that he charges for them! You’ll need to be quick though as every morning when we called, he always had only had three left!???

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
14 May 2014
Thank you very much for your kind words about our apartments. The satisfaction of our guests is our best reward. I look forward to hearing from you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Reviewed 5 January 2014 for a stay in December 2013

How easy was it to book the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The outstanding service, we had everything we needed and more.
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
6 Jan 2014
I am very happy to know that you liked to stay at Palheiro Residence. The satisfaction of our guests is our best reward. I look forward to hearing from you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Steve M
York, United Kingdom
1 review
“Very good apartment above Old Funchal.”
Reviewed 7 December 2013 for a stay in November 2013

The apartment was very clean with all you need for a long stay. Really first class service from the owner, including transport to and from the airport.
Very nice view of the bay. A good location to enjoy the old town.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Clean and modern, with great service.
Liked least: Mattresses very firm.
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
9 Dec 2013
It is with great satisfaction that I read your kind words. I take this opportunity to thank you for the great idea you gave to me to improve our service.
I look forward to hearing from you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Antonio G
London, United Kingdom
1 review
“Excellent service”
Reviewed 23 August 2013 for a stay in August 2013

Although the cheapest option, the Palheiro flats are in very good state, fully equipped and benefit from the courtesy and helpfulness or Mr. Franco, who is always available for support. They are also in the nicest part of town, quiet as well.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Service provided
Liked least: Beds not too confortable
Travelling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
27 Aug 2013
We appreciate very much the kind words about our service and apartment. It is always our goal to provide to our guest the best stay in Madeira.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Markus H
Cochem, Germany
1 review
“A pleasant stay”
Reviewed 15 August 2013 for a stay in August 2013

The apartment offers enough space, the kitchen is fully equipped (there is even a washing-machine), the transfer from and to the airport worked absolutely reliable, the place was clean and the manager helpful. My elder son and me welcomed the free internet access and the provided notebook.

The location is convenient: by foot you need just a few minutes to the barreirinha beach complex, the public beach at Fort Sao Tiagoit and lots of restaurants; also to the centre of the city it takes just 15 minutes. For people who don´t like walking there are also two bus stops in the near. In a little shop close by you can by some essential food and beverages.

How easy was it to book the property? How helpful were the directions to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Liked best: The convenient location
Liked least: There was nothing that really disturbed me
Travelling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Older travelers Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
19 Aug 2013
It is a great reward for us to read this words of satisfaction of our guests. We always try hard to provide a great stay to our guests.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NatalieTy...
Moscow, Russia
1 review
“Definitely recommend!”
Reviewed 10 May 2013 for a stay in May 2013

We decided to stay in this apartment (A1+) after reading many good reviews. And actually, we were not disappointed! The owner, Gerardo, is really very friendly, attentive and willing to help. The apartment itself is quite spacious, very clean and can satisfy all the basic needs one may have (fully-equiped kitchen, washing machine, ironin board). And the view is fantastic - on the port and the ocean! The location is great, too, near the Old Town. We definitely recommend it!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Travelling group: Other
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Older travelers Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
11 May 2013
I am very happy to know that you liked to stay at Palheiro Residence. The satisfaction of our guests is our best reward. I look forward to hearing from you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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