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Hotel The Cliff Bay
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Reviews (3,202)
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2,225 - 2,230 of 3,202 reviews
Reviewed 17 July 2011

This hotel ticks all the boxes - excellent location, fabulous setting, comfortable luxurious rooms, attentive staff, delightful food ............... the list goes on. Discovered this jewel last year and decided to return again this year. Everything was just as good as the memories. Another fantastic holiday.

  • Stayed: July 2011, travelled as a couple
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2  Thank ladypurley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2011

Just returned from 2 weeks at the Cliff Bay. It was our first trip to Madeira and i picked the Cliff Bay after reading the TA reviews. I can only agree with all the rave reviews that this hotel gets. From start to end we were made to feel so welcome by all the staff. The hotel facilites are lovely and the rooms are spacious and comfortable with the most amazing views.The pool areas are gorgeous. Loads of beds and umbrellas and gtreat pool staff. We went on a bed and breakfast basis as we like to eat out and try different restaurants. The breakfasts were great, in fact by the end of the first week I was even getting bored of smoked salmon and lovely creamy scrambled eggs! But there is loads of choice and enough variety for you to change your breakfast every day. We used the Cliff Bar daily and the guys in there were lovely. Great service with a smile. The entertainment in there was not really to our taste, but it does suit the hotel and the majority of guests, so they have got the balance right. We only got home yesterday, and I was on the internet last night looking to book again. That says everything.Thanks Cliff Bay, you gave us a wonderful holiday.

Stayed: July 2011, travelled as a couple
5  Thank windy3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2011

This hotel is first class, a retreat with good food and first class service. A great place to relax, enjoy the tranquility and chill out.
The staff are very good and do what they can to make your staff enjoyable. I will use this hotel again and look forward to the relaxation and fine service it offers.

Room Tip: A sea view looking over Funchal Bay is a must
  • Stayed: July 2011, travelled as a couple
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3  Thank outandabout99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2011

The Cliff Bay is a really lovely hotel. We always stay in 5* hotels, and this was very much up to 5* standard. The staff are great, and speak very good english. They are attentive at all times and can't do enough for you. The pool areas and beds are spotlessly clean, with staff running over to help if they think you're going to attempt to move your bed or your umbrella! There are two pool areas, one is located next to the spa, so you are able to sit and relax round the heated indoor/outdoor pool. (My only reservation about this one, is staff moving food trolleys to the restaurant, which can be a little noisy.) The lower pool (closer to the ocean) is accessed via a lift, with beds in abundance...no need to be up at the crack of dawn to bag one!! This hotel is essentially a British contingent. Rooms are spacious, although we did upgrade to a sea view on a higher floor, so not sure what standard rooms are like, I suspect they are pretty much the same. The higher floors give you a spectacular view over Funchal Bay. Also look into the suites, they look fabulous. Plenty of eating places, although it took us our first week to finally find a couple of restaurants we were totally happy with. Two restaurants right at the back of the hotel, one madeiran, the other italian (same owners) are lovely. The Hole in One pub, turn left at the top of the road, is great. Good entertainment some nights, and great staff with reasonable prices. Wouldn't advise the restaurant attached, it's always very busy but unfortunately we had a bad experience there! We won't. however, be returning to Madeira even though it is very pretty. They seem to have a small minority of youths who quite obviously do not like tourists.
We were verbally abused on three separate occasions by three different groups of young boys. They also threw plastic bottles at us, we assume to attract our attention. Once gained, they leered at me, and even tried to grab at my breasts, and shouted obscenities at us, funnily enough these were spoken very clearly in English!!!
We were extremely disappointed to have to deal with this abuse in a foreign country and on what should have been a relaxing holiday for us all.

Room Tip: Higher rooms with a sea view, well worth the extra. Never had a problem with noise.
  • Stayed: June 2011, travelled as a couple
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4  Thank SooC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2011

We stayed at the Cliff Bay hotel for 2 weeks returning on the 4th of July.
This was our first visit to Madeira and we absolutely loved the island and our hotel.
On arrival at the hotel, as with all guests, we were met by one of the managers at reception, given a glass of wine and greeted as if we were old friends, really welcoming. What became obvious during the whole of our stay was that the emphasis of all the team at the hotel was one of customer first and a real focus on customer satisfaction.
Our room was very large and fitted to a high standard very clean and with a very welcome bottle of local wine ( which was very nice) . The lay out of the hotel is very easy with the main bars and resturants easy to locate and very well laid out with plenty of seating so unlike many hotels there was never a sense of over crowding in any areas of the hotel.
Food is either buffet or menu to choose from ,and with a one week turnround in the buffet,you may be led to believe that you could be bored with the buffet choice but I certainly was not, the food is of a very high standard with a massive selection to choose from and by varying between the buffet , and the menu selections which were also of a very high standard even the most picky diner will be very happy with their selection.
I would also mention the waiters who were just superb. We sat in various areas of the restaurant and in each one the standard of service was top class, I was even told off, in a very nice way, by one of the waiters for filling my water glass, as he explained, " I was on holiday and it was his job to do everthing for me" what a great attitude.
We sat in the lower poolside area for the two weeks and again just fantastic they have an umbrella for every sun bed!!! what a treat ,and the staff at poolside again are just excellent especialy the lady who works there as part of the pool team, what a worker, she was a real example of how the personal efforts of the staff there are focused on your having the maximum level of enjoyment from your holdiay. From laying out your towels to adjusting the angle of the umbrella to your requirements for sun or shade, nothing was too much trouble.
There is a mitchelin starred resturant on site which had rave reviews from the guests who ate there and was obviously used by many non hotel guests as it is recognised as one of the best restuarants on the island.
This is a 5 star hotel and this rating is fully justified.
This is a hotel where the focus is on you the customer and on making your holiday a truely memorable experience.
So my thanks to all the staff at the hotel and the managers who lead this group for giving us a really wonderful holiday. We are definately returning.

Room Tip: I do not bother with sea views etc as the amount of time we spend in the room does not justify the costs
  • Stayed: June 2011, travelled as a couple
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2  Thank Donpet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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