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“Must be the Best Hotel in Madeira”

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Hotel The Cliff Bay
Ranked #3 of 86 Hotels in Funchal
Certificate of Excellence
Norwich, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Must be the Best Hotel in Madeira”
Reviewed 27 June 2014

We stayed at the Cliff Bay for a week in a junior suite with a sea view (508). We used the pre-check-in service on their website which considerably shortened the process on arrival. We arrived early but our room was available and check-in was very efficient. We were shown to our room by two very polite members of staff and our cases followed very shortly afterwards. We noticed a broken drawer which I was about to report when a maintenance man appeared to fix it. The cleaner had noticed and already put the wheels in motion - this is the first time ever this has happened to us and it is really nice to stay in a hotel with such an attention to detail.

The whole hotel is run very efficiently, every member of staff we encountered was courteous, well presented and professional. Breakfast in the Rose Garden was very substantial and again the staff made the experience effortless for the guests. During the day there were always sunbeds available and staff were attentive whenever we needed them. The Blue Lagoon and Le Cliff Bar/Bistro had some lovely meals/snacks for all times of day. We ate in the Rose Garden buffet one night which was very nice. We didn't eat in the Michelin Starred Il Gallo D Oro as we prefer casual to formal dining.

The room was cleaned thoroughly every morning and turn down was done every night without fail. On check-in we were given a lovely bottle of red wine and on the second day we returned to the room to find a chilled bottle of white wine left for us - all compliments of the hotel. Check-out was very professional and efficient, our bags were collected and deposited in our taxi for us with no fuss. There was also the option to verify and settle the bill the night before, allowing an express check-out the following day.

All in all this is one of the best hotels we've stayed in and 100% worthy of its five star rating. I would recommend a stay here for anyone as this hotel does cater to all age groups.

Room Tip: Its worth the extra money for a sea view, rooms ending in 01 to 08 have a sea view and a view of Fun...
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  • Stayed June 2014, travelled as a couple
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Helpful?
4 Thank niknorfolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JanRingertz, General Manager at Hotel The Cliff Bay, responded to this review, 6 August 2014
Thank you for your very kind feedback. I am pleased to hear that you enjoyed your recent stay with us. Our new pre-check in facility on our web site is a much appreciated feature to further speed up service upon check-in. It is good that you found our services and facilities to your liking and consider us one of the best hotels you have stayed in.
I hope to see you soon again.

Yours Sincerely,

Jan E. Ringertz
General Manager
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Tayport, United Kingdom
Level Contributor
212 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 26 June 2014

I booked this hotel on the strength of the reviews I had read and I am so glad I did. It was indeed a place of tranquility. Again because of the reviews I decided to book a superior room with sea views and it was well worth the extra money. All the staff are very nice. No one goes past without greeting you. The service is exceptional without being intrusive. The swimming pools are lovely and there are plenty sun beds. In fact we often had the swimming pool to ourselves. There is an excellent choice for breakfast and the food is very nice. We did eat once at the Michelin star restaurant and this was indeed a treat. We don't generally go back to the same place for a holiday but we would make an exception for the Cliff Bay. One of our best holidays.

  • Stayed June 2014, travelled as a couple
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Helpful?
3 Thank Frances D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berkshire, United Kingdom
Level Contributor
274 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed 25 June 2014

Have stayed here often but not since 2008. Many of the staff are still there which is a good sign. The prestige package brings many benefits, airport taxis, afternoon teas, spa discounts, dinner in the Michelin starred restaurant etc. Many of the guests are regulars and of a certain vintage. Whilst we are both retired, it did feel a bit like a Derby and Joan club at times and it was good to escape to the many good restaurants within easy reach. Try the Casa Portuguesa in the Old Town, Villa Cipriani and Tokos. The hotel itself is very good, helpful staff, beautiful flowers, comfortable rooms and fabulous position on the cliff. We had a late afternoon flight and despite being Prestige Gold members they couldn't accommodate a late checkout. Told that the hotel was 100% full? Unlikely!

  • Stayed June 2014, travelled as a couple
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Helpful?
5 Thank THFC69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wolverhampton, United Kingdom
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 25 June 2014

The Cliff Bay mirrors Madeira in that I would say it is not really for the young and youthful. It is demure, peaceful and the amenities are first-class. What it lacks in dynamic, and probably quite deliberately, it makes up for in terms of tranquillity. My wife and I holidayed here with our 17 year old son (our 20 year old no longer wants to join us) so he took Scuba lessons at the hotel (and then the nearby dive centre) and is now fully qualified to dive unassisted. He swam and swam and swan some more. From the Michelin star restaurant to the saxophonist playing in the gardens, The Cliff Bay is something of an oasis, not least if your day-to-day is somewhat hectic. The highlight for me personally was the sumptuous breakfast amid a wonderful setting. I am not one for returning to places once visited but I would make an exception for The Cliff Bay

Room Tip: If you're happy to pay more, go for the top floors
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  • Stayed August 2013, travelled with family
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Helpful?
1 Thank richardvwoods66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
144 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 257 helpful votes
Reviewed 24 June 2014

Spent a lovely holiday as usual at this great hotel.As somebody said to me there are many fine hotels in Madeira but then there is The Cliff Bay.The standard is getting better it seems to me anytime i go there.Facilities Staff rooms food of the highest standard.It is nice to be greeted on arrival by staff who know you friendly and pleased to see you.I have said it all before this hotel is excellent.It is hard to pick out members of staff for praise as the standard of them all is very high. But i will mention just three the young lady in Rose Garden in charge of outdoor evening meals Clara in reception and Paula in the Rose Garden.All going well go back in November and just booked today for 2 weeks in June next year. Cant say more about how good this hotel is.

  • Stayed June 2014, travelled solo
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Helpful?
4 Thank bobbarclay44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leamington Spa, United Kingdom
Level Contributor
104 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 22 June 2014

Once again spent our Madeira vacation at The Cliff Bay, this time for 2 weeks. Lovely room with views over the gardens and headland/sea to the west so we have had the afternoon sun. The hotel continues to look for little improvements and this year the sunbathing decks have been expanded at sea level together with a second jacuzzi. A nice touch was a special "Atlantic experience" seafood dinner organised right at sea level - wonderful food and live entertainment - but dependent on the weather. Although it has been windy recently we were lucky on this occasion. Minor niggle - the piped music at mealtimes seems to have changed from previous years and was not always to our taste - small point but worth noting when everything else is spot on.

  • Stayed June 2014, travelled as a couple
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Helpful?
4 Thank Clifftech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JanRingertz, General Manager at Hotel The Cliff Bay, responded to this review, 6 August 2014
Thank you for your feedback. I am pleased that you appreciate some of the changes that we make to take our product forward. At portobayevents website you can find all information about activities that happen in Madeira and specific to our hotel.
I hope to see you soon again in Madeira many more times.
Yours Sincerely,

Jan E. Ringertz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 21 June 2014

This is a good quality hotel. Friendly helpful staff. Our room was large but very dreary all brown and cream. In fact they called it a 'junior suite' as it had a partition wall and there was a seating area. It would have been more sensible if the wall had been removed and the room would have been more spacious. Every night there was a buffet in the restaurant which had a good selection. It is a good 15 minutes walk into Funchal if you want to eat out in the town.

  • Stayed May 2014, travelled as a couple
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Helpful?
3 Thank Shirley565
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JanRingertz, General Manager at Hotel The Cliff Bay, responded to this review, 6 August 2014
Thank you for your feedback. I am pleased that you enjoyed your stay with us. I hope to welcome you back in a near future.
Yours Sincerely,

Jan E. Ringertz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel The Cliff Bay

Property: Hotel The Cliff Bay
Address: Estrada Monumental, 147, Funchal, Madeira 9004-532, Portugal
Phone Number:
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Funchal
#1 On the Beach Hotel in Funchal
#2 Family Hotel in Funchal
#3 Business Hotel in Funchal
#3 Luxury Hotel in Funchal
#4 Romantic Hotel in Funchal
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel The Cliff Bay 5*
Number of rooms: 200
Official Description (provided by the hotel):
The Atlantic Ocean stretches as far as the eye can see at the foot of The Cliff Bay which is perched on the top of a natural promontory. The hotel is surrounded by gardens with innumerable secluded corners and centenary palm trees extending to the very edge of the cliff face. The panorama is completed by a magnificent view over the bay of Funchal to the left of the hotel.The most influential restaurant guide in the world, the Michelin Guide, has awarded a star to Il Gallo d'Oro, The Cliff Bay's gourmet restaurant run by Chef Benoît Sinthon. This is Madeira's first and only star ... more   less 
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Also Known As:
The Cliff Bay - Porto Bay Hotel Funchal
Cliff Bay Porto Funchal
Cliff Bay Hotel Funchal
Cliff Bay Hotel Madeira
Hotel The Cliff Bay Madeira/Funchal

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