We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“5* Experience”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hotel The Cliff Bay
Ranked #3 of 88 Hotels in Funchal
Certificate of Excellence
Reviewed 13 February 2009

We stayed at Cliff Bay for 2 weeks, our holiday booking had been fransferred from the Eden Mar (where we have stayed twice before and loved it!) as it was undergoing refurbishment. We were upgraded from B+B to HB and were given taxi transfers, brilliant!

This hotel is extra special; the staff, facilities and accommodation are impeccable and meals out of this world, although we found that drinks, both in the dining room and bar, were overpriced!

Delicious snacks to be had in the Magic Tea house if you walk to the west along the promenade from the Lido area. Or if you are in Funchal, wander through the old town where there is a cafe Xarambhina - pizzas are amazing and there is always a warm welcome!

This was our 3rd holiday in Madeira and there are still many places to explore and enjoy. It is a wonderful place to relax midwinter when it is so cold and icy at home. We shall certainly return.

  • Stayed: February 2009, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
2  Thank Trekwise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (2,972)
Traveller rating
Traveller type
Time of year
Language
  • More languages

2,288 - 2,294 of 2,972 reviews

Reviewed 6 January 2009

We spent 8 nights at the Cliff Bay Hotel. We had a beautiful room on the top floor with magnificent views of Funchal Harbour and the Atlantic Ocean. It really is a very impressive resort with sea level salt-water pool, indoor/outdoor heated pool, free internet, lovely bars and gardens and lots of pool chairs that are NOT reserved with towels and belongings. It also has direct access to the sea. Our first impressions were not too good, no hot water on the first morning and I had to wait more than 15 minutes to get the lift down to breakfast. The phone in our room didn’t work, so I had no choice but to wait for the lift to arrive as there was no foyer phone. These issues were promptly resolved and we appreciated the bottle of Champagne as a token gesture for the inconvenience. Most of the staff was quite pleasant and courteous; however there was no ‘attention to detail’. E.g. dead flowers in our room were not removed for the entire week, bathroom amenities were not always replenished and the shower floor was not cleaned properly. The bar staff never returned to ask if we’d like another drink, even when they walked past and saw empty glasses, we always had to flag them down. These are little things that you would expect from a resort of this calibre. We also noticed staff working double shifts so they were probably exhausted. I guess that explains why our breakfast order was constantly incorrect or not understood. We thought the dress code in one of the restaurants was a bit crazy for such a hot climate. The food was pretty ordinary to say the least and not worth getting ‘dressed up for’. The other casual looking buffet restaurant didn’t allow men to wear shorts. Music in the hotel dining areas was repetitive elevator music. We ended up eating out on most nights and getting to Funchal was quite easy, a taxi ride costing about €5 or a 15-20 minute walk. This hotel I think survives mostly on its return clientele and caters mostly for retired guests. Overall, we loved the hotel’s facilities, our beautiful room, and the excellent service from the pool-side staff, but found it a bit pretentious and snobby and that goes for the guests too, not just the staff. If you want lots of peace, quiet, rest and relaxation, this place is for you. If you want a bit more action, then I suggest an alternative resort.

  • Stayed: September 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
3  Thank VSWSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2008

We've just returned from Cliff Bay in Funchal. The hotel is in a good location - it looked as though all the rooms had some view of the sea and it was set back from the road on one side with a little garden, and on the other there was a lovely garden & terraces with ++++ seats to sit and look out over the sea and Funchal town.
The staff were all friendly and could speak english (as could most of the population). There is internet access at one computer in the reception, and I think also there were a few computers in the spa, although we didn't use it. We only ate and one of the restaurants (they have 2 plus a bar). The Rose Garden was were we had breakfast which was very nice with lots of choice and cava if you want alcohol first thing in the morning! We also ate at the buffet there which was nice but very expensive - 80 euros for 2 of us plus orange juice. There are some restaurants within easy walking distance along the same road as the hotel. We ate at 2 of these - one an italian - it was on the first floor of a shopping mall overlooking the estrada monumental - wouldn't recommend that, and also at the sushi place next door to it which was quite nice.
The hotel has a mini-bus which takes you to town or back several times a day (though not in the evening) and we found that really good - always had a seat. The buses around Funchal are hair-raising but very efficient and cheap. We were too scared to rent a car in case we met with buses careering round the blind bends on the edges of cliffs!
The only problems with the hotel were:
1. the beds - they were really, really, really, really hard. Like sleeping on the floor. The pillows were really squishy and we both had sore back/neck/shoulders/hips etc etc after a couple of nights. (And I prefer harder mattresses in general)
2. there were little ants in our room (on 4th level) - they were really interested in the fruit which was in our room on arrival and in the contents of the bin. Luckily they didn't seem to venture into the rest of the room so they didn't bother us too much.

Because of that we wouldn't go back to that hotel (unless they change the beds-if they did that I think I would have been tempted to give 5 stars) though we would recommend Funchal in December as the weather was glorious and warm - better than the UK at the height of summer!

  • Stayed: December 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
6  Thank MKA_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2008

You have 2 choices - you can do hours of research wondering just which is the best hotel (comfort, location, service etc) in Funchal - or you can trust this and all the other reviews and just come here.

There is just nothing not to like! We stayed in a seaview room (overlooking the garden, 447) and it was enormous and couldn't have been more comfortable. We could have upgraded to a superior top floor room for 280 euros for the week but thought there was nothing else we could ask for or need. Our views were excellent and had there been a bit more sun then we would have had it on our balcony all day. The ones overlooking Funchal harbour would only get morning sun.

The service was impecable and we were invited to a champagne reception and a madeiran wine tasting amongst other things. But it is the little things that often impress, I bought our Hop on Hop off Tour bus tickets from reception and when I lost them after getting off at our first stop - reception made some enquiries for me and a couple of days later we were given complimentary tickets for the bus and I am sure that was the Cliff Bay influence.

The spa and pool area are just divine. The water was sufficiently heated to go into the outside part of the pool and it was such a relaxing place to chill and read a book- although the Cactus bar prices were a bit steep - 9.95 euros for a cheese toastie was the cheapest thing on there - buy hey, it is a 5 star hotel.

There are huge public tevelvisions dotted around (one of cinema size proportions if you want to watch any English or European football matches while you are there.) There is library where you can get english books and leave the ones you have read. They also seemed to be putting our more Christmas decorations each day - goodness knows what it is going to be like by christmas eve! Lovely, as are the stunning flower displays.

The taxi drivers seem to think of a number and double it when they drop you off at the Cliff Bay. We were charged from 3.60 euros to 8 euros!!! If you want to walk it takes about 20 minutes into town and I do recommend you visit the park on your right just before you get into town. Lovely place for a coffee or lunch.

So in short, if you are are wondering if Madeira will suit you - it will - go! and if you are wondering where to stay - stay here. Sorted.

  • Stayed: December 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
6  Thank jean-s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2008

The only negative statement I can make about the hotel is that I would not take teenagers there as the guests are, like me, rather old. Other than that, we found the hotel superb with very high levels of comfort and service. The breakfast is very very good - good enough that it would be a waste of money to go `a la carte`. The grounds are excellent. The bar prices are very expensive but the quality of what you get is a certainty - unlike some of the local restaurants and bars.

One word of warning about Madeira. The much vaunted Toboggan ride is more than a rip-off, it is threatening and bordering on being criminal. Even the taxi driver who took us to the airport was ashamed of this. Essentially the ride only takes you half way down the slope and the dumps you in an alley where there are a few taxi drivers and other men waiting around. They then tell you its a 5km walk down to Funchal and you have to take a taxi. (You find yourself in a maze of alleyways) then charge you 18 euros - off the meter! Our airport driver said its is only 2km and that they take the roundabout way. The ride which only takes 4 minutes or so basically costs you 63 euros.

Also do not expect friendly service from older male waiters and keep away from the very expensive restaurants unless you like fish. Nearly all the expensive restaurants we ate at were very disappointing and there are so many restaurants there that it is easy to get an acceptable meal for two for about 35 euros. The restaurants at the top of the hill ( to the right) charges us 74 euros for a mean which at best was mediocre.

  • Stayed: November 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
4  Thank kemyst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2008

Expected a great hotel from other reviews and were not disappointed by the facilities. The hotel has a good but not perfect location. We paid for a superior room on the top floor and it was worth every penny! Great sea views and very quiet. The top floor rooms have been renovated to a very high standard with every extra you could ask for even though the decor was a little bland... a little colour here and there would have given the 'wow' factor!
We had breakfast in the a la carte 'gallo Doro' restaurant that was top quality. One dinner in the same place (Dinner Dance) was superb and could not be faulted.
I would have given the hotel a 5 out of 5 but for the disappointing service. It started badly with the room not being ready and we were asked to wait near reception as the 'Housekeeper was checking the room was ready'. Half an hour later I checked again with reception, who showed little interest, to be told 'Weren't you told it would be another hour and a half?'. At least we were then given a drink on the house. When the room was ready the paid for fruit flowers and wine were not present. Receptions attitude was 'It might be later or tomorrow!!'
Throughout the stay the service was then acceptable. I suppose to sum it up I would compare it with the nearby Savoy that we stayed at a couple of years before. The Savoy staff would notice that coffee, tea, milk etc needed topping up at breakfast whereas the Cliff Bay staff had to asked. The same at the pool..pleasant but had to be asked for parasols, mattresses etc.
Room cleaning also needs improvement with our bathroom mirror and shower & toilet glass screens not cleaned in the entire week!
Overall however the stay was excellent and the facilities more than made up for the below par service. I would recommend the hotel with the above reservations. Come on Cliff Bay, you are selling yourselves short!!!

  • Stayed: November 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
2  Thank Eurotraveller777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2008

We are a couple in our early 30's and really enjoyed our weeks stay at this hotel. The hotel is really 5 star but not stuffy at all, it offers something for everyone. It is a 10 min walk downhill to funchal, taxi is 3.50€ and hotel runs a mini bus every half hour. Plenty of good restaurants near by too.
Our room overlooked the harbour in Funchal, what a great way to wake up, watching the sun rise and the cruise ships all lit up like Christmas trees gliding into dock. Our room faced east and received lots of lovely, warm sunshine in the morning. All the mod cons you'd expect including a DVD player and large widescreen TV.
We stayed bed and breakfast. The buffet style breakfast had everything you could imagine from champagne, smoked salmon and scramble eggs to porridge. You can pick up a news sheet outside the breakfast room which tells you all the latest news, sports results and whats on in the hotel that day. We sat inside the restaurant each day but you can have breakfast outside on the terrace if you like or have continental breakfast in your room for no extra charge.
After all the hard work of breakfast you can relax by he pool. the inside spa area has whirl pool, swimming pool, bar and very comfy loungers. It has two internet terminals but is also has free wifi. You can swim through the large open doorway to the outside pool, with wonderfull views and more loungers. You pick up towels in the spa. I loved the room downstairs with a steam room, sauna, and a jaccuzzi. I always has the entire room to myself. The rooms are for ladies or for men and not mixed.
The second pool area is reached by a lift all the way down to sea level and is a salt water pool. It has a ice restaurant and a small pier into the ocean.
Shortly after arrival you get flowers, wine and fruit brought to your room as a gift.
We got home about 9.30 one evening and thought it was a bit late for going out for dinner, so we ordered room service. It arrived and the waiter wheeled in a tray, folded the edges of the tray out and left a table for 2 with white table cloth, napkins and flowers. We ate on the balcony and it was fantastic (quite economical too as we drank our own wine from the supermarket!).
Funchal is a great winter destination, plenty to do and stunning scenery and a fabulous hotel to chill out in. would definately reccomend

  • Stayed: November 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
6  Thank ld123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Funchal hotels
1.3 mi away
Quinta Jardins do Lago
0.5 mi away
Melia Madeira Mare Resort & Spa
0.2 mi away
Quinta da Casa Branca
Quinta da Casa Branca
#2 of 88 in Funchal
920 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
VidaMar Resort Hotel Madeira
0.4 mi away
Porto Mare Hotel
Porto Mare Hotel
#8 of 88 in Funchal
2,131 reviews
0.4 mi away
The Residence
The Residence
#6 of 88 in Funchal
847 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel The Cliff Bay? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel The Cliff Bay

Address: Estrada Monumental, 147, Funchal, Madeira 9004-532, Portugal
Phone Number:
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Funchal
#2 Spa Hotel in Funchal
#2 Family Hotel in Funchal
#3 Luxury Hotel in Funchal
#3 Business Hotel in Funchal
#4 Romantic Hotel in Funchal
Price Range: £140 - £279 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel The Cliff Bay 5*
Number of rooms: 200
Official Description (provided by the hotel):
The Atlantic Ocean stretches as far as the eye can see at the foot of The Cliff Bay which is perched on the top of a natural promontory. The hotel is surrounded by gardens with innumerable secluded corners and centenary palm trees extending to the very edge of the cliff face. The panorama is completed by a magnificent view over the bay of Funchal to the left of the hotel.The most influential restaurant guide in the world, the Michelin Guide, has awarded a star to Il Gallo d'Oro, The Cliff Bay's gourmet restaurant run by Chef Benoît Sinthon. This is Madeira's first and only star ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Jet2Holidays , Booking.com, LoveHolidays, TravelUp, Expedia, Hotels.com, LateRooms, TripOnline SA, Cancelon, Evoline ltd, getaroom.com, Ebookers, HotelQuickly and 5viajes2012 S.L. so you can book your Hotel The Cliff Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Cliff Bay - Porto Bay Hotel Funchal
Cliff Bay Porto Funchal
Cliff Bay Hotel Funchal
Cliff Bay Hotel Madeira
Hotel The Cliff Bay Madeira/Funchal

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing