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Suite Hotel Eden Mar
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Reviews (1,480)
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1,139
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936 - 941 of 1,480 reviews
Reviewed 12 November 2011

Well its been our third time at Eden Mar and we have allready booked for next September and so looking forward to it. The staff there are so friendly and extreemly helpfull, facilities are well looked after and so are the buetifull gardens. Also we flew with Tap airline they were very good and easy to book with.
Beryl & Dave

Room Tip: Sea facing and high for good views
  • Stayed: October 2011, travelled as a couple
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1  Thank KentEnglandDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded 15 November 2011

Dear Guest,

Another stay (3rd one), Thank You…, another review, Thank You,…and already thinking about a future visit! THANK YOU…

It is so rewarding to read and feel that sometimes we are able to contribute to a positive holiday experience!

Thank you also for sharing your opinion about your stay with so many other holiday makers and hope to meet you next year.

With warm regards
Muito Obrigado
...
ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2011

We had a superior studio room with lots of space and a large balcony. This was ideal as we could chill out and look out on the gardens and sea. The room was comfortable with a small kitchenette, full size dining table and chairs, sofa and easy chairs. Flat screen TV and free wifi in the reception area. The staff were very friendly and helpful and the gardens, pools, spa and bars were lovely. We would definitely be returning.

Room Tip: We found the superior studio to be a good, roomy option for the 2 of us.
  • Stayed: October 2011, travelled as a couple
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1  Thank Stan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded 15 November 2011

Dear Sir,

It is good to know that you are already thinking about a return to Eden Mar hotel. It probably means that you had a pleasant stay and I am happy for that.

Thank you also for sharing your opinion about your stay with so many other holiday makers and hope to meet you in a near future.

With warm regards
Muito Obrigado

. ..

ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2011

The best description of Madeira and the Eden Mar is when I go to heaven, its not St Peter waiting at the pearly gates but its the Eden Mar reception who confirms we are booked in for the rest of our death!!! We have been to Madeira 7 times last 3 staying at the Eden Mar, we have checked on line or by visiting and the Porto Bay hotels are the best on the Island. We shall return again bringing family at sometime.

John and Miyuki

Room Tip: visit a number of times and find the rooms that suits you.
  • Stayed: October 2011, travelled as a couple
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Thank john h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded 15 November 2011

Dear Guest,


What an unique way to describe Eden Mar hotel. It is so rewarding to feel that a great number of people can have fun and some enjoyment in our hotel. I am happy for you.

Also take the opportunity to express our sincere gratitude for staying in our hotel and for choosing so many times Madeira as your holiday destination.

Really hope to meet you in a near future,

With warm regards
Muito Obrigado

. ..

ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2011

We booked a weeks holiday to Eden Mar with Thomas Cook after a lot of comparisons and research. We took our 4 year old son with us and when we arrived at 10.30am our room was not ready and would not be ready until 1pm earliest as check in is not until 2pm. We didn't know this as we booked a package we didn't even think of check in times etc. The women at tthe check out was helpful but quite brusk, she put my husband's nose out of joint by saying 'look, don't be annoyed you are getting a good room, take it up with Thomas Cook!' before he had said anything. Anyhow, whilst waiting for our room we took a walk around the grounds and the pools and gardens definately live up the pictures. In an area that is nose to nose with hotels, you really have no idea of it when you are outside at the Eden Mar. When we eventually got to our room, we where dissappointed. The 'good room' we were promised was in fact room 1222, and just like a previous recent review we too immediately noticed the damp patch creeping up the wall. Whilst it has been refurbished s few years ago, the wood work seems to be older and is dark and dreary. We had a junior suite as we had our son, but stupid oversights made the junior suite impractical and a rip off. For example, the air con unit is in the living room, so if you close the sliding door to section off the lounge area the bedroom has no air con. Which means to cool the bedroom down we had to open the patio doors, which meant we were blasted with the noise of the entertainment each night. Also, the kitchen is poorly equipped and little by way of storage (no cloth, washing up brush or washing up liqiuid included), the two comfort chairs were uncomfortable, the hot water was intermittant and the noise above our room sounded like a plant room.
The restaurants were quite good but expensive for what you got in comparision to what you might get at equalyl priced restaurant in the UK. The breakfast however was really good.
Agree the water in the pools was too chilly, which meant we need to ration our son as he kept getting blue lips and the shivers!
Overall we came away with mixed feelings, the grounds were truly lovely and the facilities good. We paid over 2800 on our week including food etc which we had saved hard for and we came away annoyed at how moody and irritated some of the staff were and their overall sense of complacency. However some aspects of the hotel were lovely and definately special by comparison to other hotels in Funchal.

  • Stayed: October 2011, travelled with family
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13  Thank Wassle01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded 15 November 2011

Dear Guest,

Thank you for your opinion about Eden Mar hotel stay.
I really regret to know that we were not able to meet all your holiday expectations and promise good attention to the minor points mentioned by you.

Really hope to meet you in a near future,

With warm regards
Muito Obrigado

. ..

ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2011

After choosing to go to Madeira the choice of hotel was based largely on reviews. It was our first vist and will not be our last. The junior suite was excellent with wonderful views over the gardens and sea.The welcome was very friendly and having informed the hotel that it was an anniversary treat we were delighted to find champagne flowers and rose petals adorning our room.This treatment set the scene for a wonderful holiday and I cannot compliment all the staff highly enough. The choice of restaurants and leisure facilities ensured that we felt special at all times and the level of service was always prompt friendly and courteous.The food was excellent and we enjoyed the Med restaurant particularly.
The location of the hotel is just right and gives good access to Funchal although we did use the courtesy bus once.
Our main regret was having to go home after a wonderful week. we will have to go back for longer next time.
I would recommend this hotel to anyone.

Room Tip: Choose a suite from floor 3 above as it gives good views. Our suite faced west so gave lovely late sunshine on the balcony
  • Stayed: October 2011, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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3  Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded 15 November 2011

Dear Sir,

Thank you for such a positive review about Eden Mar hotel .
I am happy to know that overall you had a positive holiday experience and would be most pleased to welcome you in a near future,

With best regards
Muito Obrigado

. ..

ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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