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Suite Hotel Eden Mar
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Reviews (1,493)
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Reviewed 27 November 2013

Returned from our 12th visit in 7 years, 2nd time this year. What makes us go back? The welcome from reception the moment you walk through the door. The greeting you get from everyone from the General Manager to the Housekeeping staff. The standard of the bedrooms and lounge areas, its hard to choose where to relax. The gardens are a delight. Plenty of sun beds around the four swimming pools. Spoilt for choice over where to eat with 4 Restaurants. For us the main reason we choose this Hotel is the wonderful employees, always smiling and nothing is too much trouble.

The weather in November was kind to us, just a few spots of rain, a little windy at times but the temperatures a pleasant 20 degrees in the day and a couple of degrees lower at night.

Been back one day and have already booked to go again.

Room Tip: Most rooms have a good view, but the higher the floor the better.
  • Stayed: November 2013, travelled with friends
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1  Thank Denise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded 9 December 2013

Dear Guest,

Thank you for your “EXCELLENT ALL THE WAY” review posted on TripAdvisor about your recent stay at Eden Mar. So good to know that overall you had an enjoyable experience profiting of the hotel grounds, facilities and services.

Thank you also for your thoughts about my team . I will proudly share it with all of them.

We will be most pleased to welcome you in a future visit to madeira,

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2013

We stayed or the 15 th time in hotel Eden Mar and we had 15 times a fantastic holiday. A perfect service, a friendly staff , a beautiful garden, excellent food. The perfect place for a perfect holiday.

  • Stayed: November 2013, travelled as a couple
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Thank T_De_Smet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded 27 November 2013

Dear Guest,

15 stays at Eden Mar…
Thank you for such a great support by staying at our hotel year after year.
Thank you also for the “FANTASTIC HOTEL” review about your recent holiday experience and shared on TripAdvisor.

We are so honored by such a great confidence you have on us. We just promise to keep the efforts on driving our team to maintain the quality we have used our most dearer guests.

Sincerely hope to see you around soon,

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2013

My Husband and I have just returned from a wonderful week at the Eden Mar, this is our 8th visit and once again we were not disappointed with anything at all. We had a fabulous week of sunshine, which we were was unusual for the time of year. The temperatures were up to 24deg to 26deg every day. We would not consider staying anywhere else than the Eden Mar as we have made so many Friends there. Fabio, Helena, Lucilla and Monica in the in the Alfama Restaurant and Carlos in the bar and Marisela who is on the reception at the Porto Mare these have all become very dear Friends. We also go to see Lena (at the Porto Santo Maria) who was on the reception at the Eden Mar on our very first visit she was so friendly and helpful and it is always a pleasure to see her when we are on Madeira Island. We are looking forward to our next visit..

Room Tip: We always ask for a high floor and we have never been disappointed all the rooms have a sea view so you don't have to pay any supplement for this
  • Stayed: November 2013, travelled as a couple
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1  Thank Pauline T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded 27 November 2013

Dear Guest,

Thank you for your support by staying with us so many times..
Thank you also for your feedback about your recent stay and for the public praise of some of my team members. I am sure they will be most pleased to receive your thoughts.

We will always be pleased to welcome you back,

Warm regards,

Muito obrigado,

. ..

ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2013

Stayed at the Eden Mar Nov 4 to Nov 11 2013.
At reception we were greeted in a friendly, professional way and the attention to detail was continued throughout our stay by an outstanding group of employees, a real asset to the hotel.
It would be hard to understand any negative reports here as the hotel offers magnificent facilities and the standard of service, quality of food and charming staff make it impossible to not be impressed. The 4 star rating is not sufficient to describe the quality delivered and 5 stars would be more appropriate.
One final point regarding the Thomson representative Margaret, we have seen many reps over the years and this young lady was the most impressive we have seen. She worked tirelessly to ensure everyone was looked after, her professional manner, genuine good nature and people skills were of the highest order. The Thomson group should be proud to be represented by Margaret.
Muito Obrigado Eden Mar and Margaret.

Room Tip: All rooms look good as the hotel faces the gardens and the sea but request a high floor for the best possible views.
  • Stayed: November 2013, travelled as a couple
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1  Thank Tony K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded 15 November 2013

Dear Guest,

Thank you for the “Maravilosso” feedback about your recent holiday experience at our property. I will proudly share your kind thoughts with the Thomson representative. I am sure she will be proud to receive it. THANK YOU

Sincerely hope to see you around soon,

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2013

Recently back from a two week stay at the Eden Mar, our first visit to Madeira, but will not be our last. On our return we will also definitely stay at the Eden Mar. Can't really find anything to fault, the room was excellent, spacious with a really comfortable bed, modern tv with BBC1, BBC2 and ITV1 as well as numerous other channels. The bathroom as has been mentioned before is spacious and the 'his' and 'hers' sinks very convenient.
The gardens are immaculate and with all the different areas it does not feel like a large hotel. Certainly during our stay during the last two weeks in October there was no issue with sun-beds and at 10am there was numerous sun-beds available in all areas of the grounds.
The location is ideal with numerous excellent restaurants just outside of the hotel.

  • Stayed: October 2013, travelled as a couple
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3  Thank Elwyndener
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded 15 November 2013

Dear Guest,

Thank you for the “Great Hotel” review about your holiday experience at our hotel and for let us know that you have enjoyed it.

Sincerely wish to welcome you in a future visit to Madeira,

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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