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“Lovely Hotel, Great Staff, Fantastic Service”

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Suite Hotel Eden Mar
Ranked #8 of 87 Hotels in Funchal
Certificate of Excellence
Telford, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Lovely Hotel, Great Staff, Fantastic Service”
Reviewed 27 December 2013

We stayed at the Eden Mar the week before Christmas 2013 for the second time. We booked late but paid extra for a superior room with a sea view with Thomson - so I was disappointed with our 1st floor room which was in the shade and had only a glimpse of the sea. When I asked at Reception whether we could change our room, even though the hotel was busy, they could not have been more helpful and we were upgraded to a Junior Suite with a lovely sunny balcony and sea view. That experience sums up the Eden Mar - it is a lovely hotel in a great location with great staff who really seem to care about their customers and go the extra mile to ensure they enjoy their stay. It is that commitment to quality and service that will encourage us to return again next year.

Room Tip: Rooms on the upper floors are generally quieter, have fabulous sea views and get more sun.
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank maxandted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this review, 7 January 2014
Dear Guest,

May I start to wish you a great 2014 and sincerely thank you for your “Lovely Hotel, Great Staff, Fantastic Service” review posted om TripAdvisor about your recent holiday experience at Eden Mar hotel.


We would be most pleased to see you around soon,

Warm regards,

Muito obrigado,



. ..
ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,327 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (437)
Date | Rating
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English first
Birmingham, United Kingdom
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 27 December 2013

We stayed at this hotel for our honeymoon and had an amazing time.
The hotel complex is a pleasure.. the pools (indoor and outdoor) are great.
The restaurants serve good food especially the breakfast.
The free coach service to Funchal was very convenient.
If we ever return to Madeira we will definitely stay at the Edar Mar.

Room Tip: Sea view rooms have amazing views!
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank KKH786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this review, 7 January 2014
Dear Guest,

So rewarding to know that somehow we had a positive contribute to such a special holidays. Thank you for sharing your thoughts about it with so many other holiday makers,
We sincerely wish you all the best and a great 2014,

Warm regards

Muito obrigado,



. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leuven, Belgium
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 December 2013

Cleverly designed hotel: every room has big windows and a wonderful seaview, framed by the lush gardens and pools. We very much enjoyed our large studio with a well-equipped kitchen, large bathroom and lovely terrace. We felt like heaven on earth, pampered with an elaborate breakfast on the magnificent poolside terrace, lots of daybeds to quietly relax in the gardens, lovely outdoor jacuzzi, extensive Christmas decoration and attention for details. We highly recommend this hotel complex!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Annemie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this review, 7 January 2014
Dear Guest,

Thank you for your feedback about your recent stay at Eden Mar hotel and for you “Heavenly!” review posted on TripAdvisor.
So good to know that you had such a positive holiday experience with us.

It will always be a pleasure to welcome whenever you decide to visit us,

Have a great year,

Warm regards

Muito obrigado


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth, United Kingdom
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 24 December 2013

This was our 10th visit to Madeira and the 5th to Eden Mar. We keep coming back because its so good. This year we even found they had HP sauce available at breakfast, they must have found the little sachets we kept bringing and taken the hint. Its attention to detail and high standards of customer service, that make this such a successful hotel and group. We are looking forward to the next time we can visit.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank john h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this review, 7 January 2014
Dear Guest,

Thank you for your support by staying with us so many times..
Thank you also for your feedback about your recent stay and for let us know that you had another enjoyable holiday experience.

We will always be pleased to welcome you back and all wish you a great 2014,

Warm regards,

Muito obrigado,

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingston-upon-Hull, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 December 2013

travelled to the eden mar resort in October of this year. this was our first time staying in madeira it wont be our last. the staff and facilities at the eden mar can only be described as first class .the hotel is spotless in every area the pools the gardens everything is amazing.we were up graded to a suite wich was fantastic . we travele with our friends we have all said that we are coming back in 2014 for an other amazing holiday at the eden mar.thank you to everyone at the eden mar you are a credit to the tourist industry .

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank glenn c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this review, 24 December 2013
Dear Guest,

Thank you do much for your first stay at Eden Mar hotel and really happy to learn that you have enjoyed it. Also thank you for sharing with TripAdvisor the review with your thoughts about your holiday experience.

It will be a great pleasure to welcome you in a future soonest visit

Warm regards,

Muito obrigado



. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bracknell
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 20 December 2013 via mobile

This is my 3rd visit to Madeira but my first time to the Eden Mar.

It's a lovely hotel with extensive grounds. Every aspect of my visit has been fantastic: great room (junior suite), lovely food, great service. You honestly can't find fault with the place. My only regret was not staying longer but next time I will certainly arrange this

Stayed December 2013
Helpful?
6 Thank nickinbracknell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this review, 24 December 2013
Dear Guest,

Thank you do much for your first stay at Eden Mar hotel and really happy to learn that you have enjoyed it. Also thank you for sharing with TripAdvisor holiday makers your thoughts about your holiday experience that we hope won’t be the last.

We will be most pleased to welcome you in your second visit to our place,

Warm regards,

Muito obrigado



. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki, FInland
Level Contributor
82 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 13 December 2013

Just returned home from Madeira, having spent a relaxing week at Eden Mar. We were happy returning customers - and weren't disappointed. The facilities were great - the same as last time - and the service was friendly. As returning customers we were given extra benefits, like a fruit basket in the room, reductions in the restaurants, and even a little cocktail party. We felt welcome. The cleaning was good - although one day it was pretty late. We got a nice room in the 5th floor with a good view, and spent a lot of time in the indoor pool. The garden of the hotel is lovely, and all the cafés and restaurants we tried in the facility were good quality with a friendly service. The Xmas decorations were magnificent. There was also some nice program for the guests to enjoy every day. We tried some of the play things with our kid, and listened to some fado singing one night, which was excellent. I'd say we had everything we needed, and if we come back to Madeira one day, which I'm sure we will, we'd be happy to stay at Eden Mar again.

Room Tip: Higher floors facing the garden have a nice view and are quieter.
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kimono-fan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this review, 24 December 2013
Dear Guest,

Many thanks for the recent stay and for the “Whatever you may wish of a holiday you'll find here”review shared on TripAdvisor with so any other holiday makers.

Having happy guests is one of the most important things that drives us, it is so good to know that you once again took a positive impression of the service provided by my team.

We will always be pleased to welcome in a future visit to Madeira

Warm regards,


Muito obrigado


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Suite Hotel Eden Mar

Property: Suite Hotel Eden Mar
Address: Rua Gorgulho 2 | Porto Bay, Funchal, Madeira 9004-537, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Funchal
#8 Romantic Hotel in Funchal
#8 Luxury Hotel in Funchal
#10 Family Hotel in Funchal
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Suite Hotel Eden Mar 4*
Number of rooms: 146
Official Description (provided by the hotel):
Divided into studios, superior studios, junior suites and suites, this four star hotel's 146 spacious rooms have been redecorated with textiles in warm pastel colours, completely new furniture and LCD televisions. The kitchenettes have been completely renovated and are equipped with a stove, fridge and microwave oven. The Suite Hotel Eden Mar belongs to the Vila Porto Mare resort, and shares facilities which are also common to other outlets – Hotel Porto Mare and The Residence. ... more   less 
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Also Known As:
Suite Hotel Funchal
Eden Mar Madeira
Suite Hotel Eden Mar Madeira/Funchal

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