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“Simply wonderful”

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Suite Hotel Eden Mar
Ranked #8 of 88 Hotels in Funchal
Certificate of Excellence
Reviewed 8 June 2014

Our third visit to Porto Mare Resort, but our first stay in the Eden Mar Suites. We had booked a junior suite and had asked for the room to be on a higher floor, facing west so we could take advantage of the afternoon and evening sun. We had also mentioned that this was our first wedding anniversary and when we arrived, we found the room bedecked in rose petals and there was a bottle of "bubbly" on ice...what a lovely gesture. Our room was indeed west facing on the fourth floor, which was ideal for both the views and the late sunshine. The living area and bedroom were divided by a sliding door and both had access onto the balcony by means of large patio doors. There was a small kitchen area with a large fridge and a two ring cooker. The hotel supply pots, crockery and cutlery. We were very lucky to have a lovely chamber maid on our floor, who did an excellent job. Always smiling and said hello every time we saw her. I have a bit of an issue with lower back pain and had asked if there was any chance of some extra padding that could be put on the mattress...no problem at all. Was attended to the same morning.
We were booked on a bed and breakfast basis, as there are many very good and reasonably priced restaurants nearby. Breakfast could be eaten either in the Alfama or Atlantida restaurants, but we preferred the Alfama as it was closer to us and much quieter. The breakfast is buffet style with a plentiful choice of hot or cold food, fruits, cereals, breads and cakes.
The whole complex sits in wonderful botanic/tropical gardens, where all the plants/flowers and trees are labelled and are tended by a team of gardeners. While we were there, the large palm trees were being trimmed back, and this in itself was no mean feat!
We took advantage of the daily happy hour at the bar, and sampled and enjoyed the selection of cocktails on offer that were served by very courteous and friendly bar staff.
I made use of the spa on two occasions and would highly recommend it. A special mention for Susanna, my therapist, who was lovely.
Although this is a large complex comprising the Eden Mar Suites, the Porto Mare hotel and The Residence, and there are many guests, every member of staff greeted us as if we were old friends....a credit to their manager. Our whole experience at the Eden Mar was wonderful and we came away after our two week break feeling relaxed.
We would highly recommend the Eden Mar Suites, particularly if you're staying for a fortnight..gives you that little bit more room. Its a 20 - 30 min stroll into the old town and a 10 to 15 min stroll in the other direction to the Forum shopping centre. The hotel runs a courtesy bus into town, but you should book your seats into town the night before.
We had booked our holiday though Thomson and we'd like to mention Pheric, the Thomson rep who was absolutely great. We hope we'll meet him again on our next visit.
Our intention is to return again next year, which will be our fifth visit to the Funchal and fourth to the Eden/Porto Mare Hotel.

Room Tip: West facing and on a higher floor to take advantage of both ocean and garden views
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  • Stayed: May 2014, travelled as a couple
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5  Thank FraeFife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded 24 June 2014

Dear Guest,

Thank you for such a nice and comprehensive review shared with so many other holiday makers about your recent holiday experience.

We are so please to know that you had such an enjoyable stay in our resort and took advantage of the different facilities and services of our property. Thank you also for the public praise of Susana. She will be happy to receive your compliments.

We will be happy to see you around soon,

Warm regards

Muito obrigado

. ..

ANTONIO PAIS

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531 - 537 of 1,429 reviews

Reviewed 30 May 2014

We have just returned from our 6th visit (May 2014) to this hotel and our holiday was everything which we hoped and expected it to be.
We first visited in 2005 and have been regular return visitors since that time. The hotel for us stands out not just because of its standard but stands out because of the quality of the hotel staff, being so friendly from Celelia in reception, the cleaning staff, waiters, gardeners, Alexandre in the restaurant and so on and so on.
Nothing is too much trouble, everything is done with a smile and the instant you walk into the hotel you feel very comfortable, safe and are made to feel very welcome.
There is room for all whether you are sitting and relaxing by one of the swimming pools or sitting and looking out to the sea in one the many confortable deckchairs. We always book bed & breakfast, which gives you a great start to your day and we book some evening meals in the hotel but also like to use the many and varied styles of restaurant that are all close by.
We will certainly be returning to the Eden Mar possibly later this year or certainly next year and we are sure to receive that warm welcome once again.
Booking wise we have used travel agents, online and in store, but this time we booked direct with the hotel and in all our visits we haven't had one problem.

The Greenwoods (Cornwall)

Room Tip: Book whatever suits your pocket, we usually book a room for two but may move up to a junior suit nex...
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  • Stayed: May 2014, travelled with family
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6  Thank dixie923
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded 24 June 2014

Dear Guest,

Thank you for such a nice and comprehensive review shared with so many other holiday makers about your recent holiday experience.

So good to know that after some times staying with us we were still able to meet your needs and expectations and really happy to learn that you took advantage of the different facilities and services of our property. Thank you also for the public praise of some of my staff member. I will proudly share your thoughts with them.


I am sure all my team will be most pleased to welcome you in your 7th visit to our hotel.

Warm regards

Muito obrigado

. ..

ANTONIO PAIS

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Reviewed 28 May 2014

This was my first visit to Funchal and we loved the hotel. Friendly, attentive staff.
Only one problem.We had real difficulty finding the hotel and car park was full but we squeezed in.
Room- a junior suite- was large and airy. Daily maid service was very welcome.
Breakfasts were amazing- anything we could have wanted.
The gardens were very well laid out and as an RHS student I was very impressed at how well labelled the plants were -my trip to the Botanical gardens was very disappointing as the plants were not as healthy as Eden Mar's and I had NO idea what they were.
Ground staff worked tirelessly to kep gardens looking good and were not intrusive as we sat on our sun loungers.
Great value and walkable into Funchal Centre.
Highly recommend

  • Stayed: May 2014, travelled as a couple
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2  Thank Stephanie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded 24 June 2014

Dear Guest,

Thank you for your recent stay at Eden Mar hotel and for sharing your “Wonderful hotel- fabulous gardens!” comments about it.

We are fortunate to have such a lovely garden and we do think that is one of the main differentiation when we compare us with other places.

We will be most pleased to welcome you in a future visit to our Island,

Warm regards,

Muito obrigado,


. ..

ANTONIO PAIS

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Reviewed 18 May 2014

Yes, back again! Porto Bay, Madeira, for the 8th time!
This is a really special year for us as we have both retired! We decided the best way to celebrate would be to have an extra- long holiday in our most favourite place, Hotel Eden Mar, and stay for four weeks....
We had a very warm welcome from all the familiar friendly staff, standards of comfort and cleanliness excellent as ever, nothing could be faulted.
We had not been away from home so long before but we thoroughly enjoyed every moment of our stay, never short of anything to do- we always find something new on this lovely island. Lots to do in the hotel itself too......it was heaven to spend time relaxing in the sun in the hotel's beautiful gardens or swimming in the pools. Great atmosphere in the evenings dancing in the Portofino bar or relaxing/watching entertainment in the Oceano. We learned a lot at a Portuguese wine tasting session, fascinating!
We can recommend the organised trip to The Porto Bay Serra Golf hotel, this included a visit to a cheese factory and bakery. We had a tour of the lovely hotel and a delicious lunch which had been described as "light" but was in fact HUGE!
This was the first time we booked our holiday online direct with the hotel, I was a bit anxious about it as we usually use a travel agent. I needn't have worried, everything was exactly as we wanted and we had an excellent deal with our Prestige Package discounts etc. All very efficient.
Thank you all at Eden Mar, we will be back......

Room Tip: Ask for a high floor
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  • Stayed: April 2014, travelled as a couple
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6  Thank Trekwise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded 29 May 2014

Dear Guest,

Thank you for such a nice and comprehensive review shared with so many other holiday makers about your recent holiday experience.

8 times with us after a long break as you mention in your message. So good to know that we were able to meet your needs and expectations and really happy to learn that you took advantage of the different facilities, services and activities organized by us.

I am sure all my team will be most pleased to welcome you in your 9th visit to our hotel.

Warm regards

Muito obrigado

. ..

ANTONIO PAIS

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Reviewed 15 May 2014

I have just returned from a fortnight's stay at this very pleasant hotel, the second time that I have stayed there. The staff, as before, were excellent, courteous and friendly and always quick to help. The rooms are spacious and well equipped although we only used the self catering facilities for basic needs such as drinks etc. the restaurants were excellent and if one wishes to use alternatives then there are a.re plenty of other restaurants in the surrounding area.
I have stayed in many hotels around the world and although I can not put this in the most luxurious class it is certainly well up in the comfortable and informal class of hotel. I will certainly be looking to stay there again in the future.

Room Tip: Ask for the Senior Studio.
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  • Stayed: April 2014, travelled with family
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3  Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded 29 May 2014

Dear Guest,

Thank you for such a nice review ” “A lovely hotel” shared with so many other travelers and also thank you for your support by staying with us once again.

We will always be most pleased to welcome you, in your third, fourth and anytime you wish to visit us.

Warm regards,

Muito obrigado,

. ..

ANTONIO PAIS

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Reviewed 14 May 2014

Just back from two lovely weeks at this super hotel. Our third visit. The facilities are really good, several pools none of which are busy. Mini golf, table tennis, wonderful spa treatments and 2 excellent restaurants - Med and Il Basilico. The staff are happy, friendly and efficient. We found it hard to nominate one for excellence, so chose three. This time the flower festival was on and Funchal was even better than usual. Will return, again and again.

  • Stayed: May 2014, travelled as a couple
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4  Thank leedsUKLesley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded 29 May 2014

Dear Guest,

Thank you for your “Lovely again” feedback about your recent visit to our hotel and happy to know that you have enjoyed it.

It will be a great pleasure to see you around soon,

Warm regards,

Muito obrigado


. ..

ANTONIO PAIS

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Reviewed 14 May 2014

The good thing about this hotel is that it doesn't try to be a 5 star and by forgetting its main purpose becoming a 3 star. It is a 4 star hotel that behaves like one. Nice staff, nice facilities and restaurants. Everything as expected and as advertised, so no complaints or whatsoever. I am happy to recommend it to everyone visiting Madeira. Located centrally and in walking distance to many facilities. Great for children as the place is very quiet.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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3  Thank Magellan16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded 29 May 2014

Dear Guest,

Thank you for your recent stay at Eden Mar hotel and for sharing your comments about it.

We will be most pleased to welcome you in a future visit to our Island,

Warm regards,

Muito obrigado,


. ..

ANTONIO PAIS

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Suite Hotel Eden Mar

Address: Rua Gorgulho 2 | Porto Bay, Funchal, Madeira 9004-537, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Funchal
#8 Romantic Hotel in Funchal
#8 Luxury Hotel in Funchal
#10 Family Hotel in Funchal
Price Range: £82 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Suite Hotel Eden Mar 4*
Number of rooms: 146
Official Description (provided by the hotel):
Divided into studios, superior studios, junior suites and suites, this four star hotel's 146 spacious rooms have been redecorated with textiles in warm pastel colours, completely new furniture and LCD televisions. The kitchenettes have been completely renovated and are equipped with a stove, fridge and microwave oven. The Suite Hotel Eden Mar belongs to the Vila Porto Mare resort, and shares facilities which are also common to other outlets – Hotel Porto Mare and The Residence. ... more   less 
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Also Known As:
Suite Hotel Funchal
Eden Mar Madeira
Suite Hotel Eden Mar Madeira/Funchal

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