I want to warn you of an unpleasant feature of The Pestana Hotels. My story is about Pestana Palms 4* in Madeira. In September 2011 me and my husband decided to spend our summer holidays on Madeira. It is significant to note that we had already been to that place a year before. Everything was excellent (including the hotel – Pestana Palms) – that’s why we’ve decided to come back the second time. At once we’ve agreed that we go to Madeira again only on condition that it would be just the same hotel (remember it, it’s very important for understanding to what had happened subsequently), but if it’s not – we’ll go some other place we’ve never been before. So we were lucky enough, and our travel agency got the confirmation from Pestana Palms. It was a month before vacations. We were happy, but than…
When we reached the hotel reception with our trunks, tired as a dogs, we’ve got a nasty shock – they said there were no free rooms, so we should move to another hotel – Pestana Carlton! Only imagine our feelings that moment!
The same situation was with two yang ladies from Russia (notice that they booked their rooms in Pestana Palms in June!!!).
We’d been discussing the problem with the hotel director for about two hours and decided nothing. We all were so exhausted that finally had to move to Pestana Carlton and stay there. We just had no choice.
I should acknowledge for justice' sake that we were provided with the best services, additional advantages in Pestana Carlton, just as an excuse from the Pestana personnel for our misadventures. But I really didn’t expected a trick that kind from such a respected hotel chain!
So be careful if you are planning to visit Pestana Palms the second time or under somebody’s advice. May be you won’t be lucky twice… or maybe they just don’t like and don’t respect their regular guests for some reasons…
But I wish you to have good holidays anyway!
Olga I. (Moscow, Russia)
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- Also Known As:
- Pestana Palms Ocean Aparthotel Hotel Funchal
- Pestana Palms Ocean Aparthotel Funchal
- Pestana Palms Ocean Aparthotel Madeira/Funchal