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Pestana Palms
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Reviews (563)
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All reviewsround buildingvila lidodirect access to the oceansea viewhuge supermarketthrough rcihappy hourexcellent supermarketceiling fansuperior studiopool areatimeshare apartmentsmall kitchenettesound of the wavesshopping complexself cateringsteep hill
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267 - 272 of 563 reviews
Reviewed 22 April 2014

Stayed for one week. It is in a very nice location. Close to a supermarket and restaurents. Rental car agencies are within walking distance, so are most of the tour bus operators. The hotel has very limited parking, but a public parking lot is just outside the hotel which has free parking between 8 PM and 8 AM, and just half Euro per hour during the day. Wi-fi was said to be available only in the lobby, but it worked fine from our room. Breakfast had a very good spread, but a bit pricey at 12 Euros. There is an option of buying 6 breakfast coupons in advance for 56 Euros, which makes it a little better. The two bedroom apartments are more for a family, rather than for two couples, as one bedroom has an attached bath, while the other bedroom has a bathroom outside, next to the living room. The staff was very helpful, polite and nice. No airconditioning, but did not need one. In summer could be a problem. All in all, had a great time.

Room Tip: ask for the highest floor with a sea-view. Noise of waves breaking on shore can be pretty loud.
  • Stayed: April 2014, travelled as a couple
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Thank arvid59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPalms, Gerente de relações públicas at Pestana Palms, responded to this reviewResponded 23 April 2014

Dear Guests,
First of all, we would like to thank you for your recent stay with us, and in the beautiful Madeira Island. Thank you also for taking the time in posting your comments in this recognized website.
We hope to welcome you in a near future at the Pestana Palms.
On behalf of all the hotel team, I remain with my best regards.
Yours sincerely,
Rubina Campos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2014

People want different things from hotels. The factors which have attracted my wife and myself for over twenty visits to The Palms are as follows - superb location on the edge of the sea in attractive well tended gardens; all rooms have a sea view at no extra cost; the reception, bar, Bistro and public areas are separate from the hotel; all rooms have a kitchen so it is easy to make simple meals; just outside the hotel is a large supermarket with a take-away section and there is a wide selection of restaurants nearby; breakfasts in the hotel are excellent with a wide choice, particularly of breads and pastries; in the evening there is a choice (most nights) of a buffet dinner in the restaurant or an al-a-carte menu in the Bistro; there is a promenade walk from the hotel for several miles along the coast with seats and cafes at intervals; the staff are superb - friendly yet professional, it is impossible to fault the service they provide.
The only downside, which is acknowledged by the management, is that some of the decor and furnishings now look a little dated. No doubt when the Portugese economy improves these will be refurbished.
If you are looking for a comfortable, friendly, well managed, scrupulously clean hotel in an ideal location on this beautiful island, this is for you.

Room Tip: Ask for a room in the centre or towards the Lido, then you get the evening sun.
  • Stayed: April 2014, travelled with family
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3  Thank gjingle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPalms, Gerente de relações públicas at Pestana Palms, responded to this reviewResponded 23 April 2014

Dear Guests,
First of all, we would like to thank you for your recent stay with us, and in the beautiful Madeira Island. It is always a pleasure to welcome you amongst us.
Thank you also for posting your sincere comments in this recognized website.
We hope to welcome you in a very near future at the Pestana Palms.
On behalf of all the hotel team, I remain with my best regards.
Yours sincerely,
Rubina Campos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2014

An inexpensive hotel that is a little dated but is very friendly and clean. Rooms are good sized and comfortable with a small kitchen alcove. The towels and tablecloths were thin and well past their replacement date. The poor aspect which blights many Funchal restaurants was the quality of the food. There was a reasonable choice at breakfast of fruit, bread/ pastries and cooked items, but the best one could say for the latter was that the items were "durable". Precooked eggs are never palatable and the bacon and sausages on offer would not have found acceptance even in the meanest uk transport cafe. We had but one dinner in the hotel a supposedly special candlelight occasion (one night light candle), the fish skewer was cold and tasteless, the venison too tough to chew plus a watery and tasteless risotto and the apple strudel barely recognizable as such. Nice place to stay but not to eat.

Stayed: March 2014, travelled as a couple
3  Thank Morestone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPalms, Gerente de relações públicas at Pestana Palms, responded to this reviewResponded 10 April 2014

Dear Guest,
First of all, we would like to thank you for your recent stay at the Pestana Palms Ocean Aparthotel, as well as in the beautiful Madeira Island.
It was with great concern that we have received your comments, which have been already forwarded to our Chef, as well as to all hotel team, so that we can improve our food quality and services provided.
We really regret that we did not fulfilled your expectations, however we hope to welcome you in a near future in our hotel.
On behalf of all hotel team, I remain with the best regards.
Yours sincerely,
Rubina Campos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2014

We stayed here over Xmas 2013. We were in the block behind the circular tower and the apartments here are spacious, very clean and very well equipped. We booked it through an agent. It was a timeshare apartment but no one hassled us. In fact the timeshare rep was a very nice guy who came to our room and gave us a discount card (which we used) and a half bottle of Madeira.

Our apartment, which had a great seaview also came with a table and two chairs and two excellent sun loungers. We had the sun on the balcony for most of the day. The only criticism I would make was that the xmas day gala dinner had no entertainment. Perhaps there is not much demand for this where many of the tenants are timeshare.

Anyway, I would have no hesitation in returning to the Pestana. We are off again to the Algarve in a couple of weeks and we have booked another Pestana aparthotel in Alvor on the strength of this. Let's hope it is as good as the Pestana Palms.

Room Tip: Ask for a room on the higher floors as the rooms on the lower floors can be in shade.
  • Stayed: December 2013, travelled as a couple
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2  Thank Alex_Andraya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPalms, Gerente de relações públicas at Pestana Palms, responded to this reviewResponded 10 April 2014

Dear Guest,
First of all, we would like to thank you for your recent stay at the Pestana Palms Ocean Aparthotel, as well as in the beautiful Madeira Island.
It was with great joy that we have received your positive comments, for which we thank you for.
We hope to welcome you in a near future in our hotel.
On behalf of all hotel team, I remain with the best regards.
Yours sincerely,
Rubina Campos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2014

We stayed at this wonderfully situated timeshare/hotel resort for the tenth year and still find it the most enjoyable place in Madeira. The location is right on the sea edge but only 50 yards from a much enlarged Pingo Doce supermarket. The accommodation is first class with maid service daily. All the staff are first rate and so friendly. The main restaurant is great for breakfast and has a wonderful view of Funchal bay. For anyone seeking a timeshare this could be the idealplace. Pestana management fees are very modest and the company is superb.Close to the hotel are many recommended restaurants.

Room Tip: all the hotel rooms are equally good
  • Stayed: March 2014, travelled as a couple
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3  Thank DelphiniumColchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPalms, Gerente de relações públicas at Pestana Palms, responded to this reviewResponded 10 April 2014

Dear Guest,
First of all, we would like to thank you for your recent stay at the Pestana Palms Ocean Aparthotel, as well as in the beautiful Madeira Island.
It was with great joy that we have received your positive comments, for which we thank you for.
We hope to welcome you in a near future in our hotel.
On behalf of all hotel team, I remain with the best regards.
Yours sincerely,
Rubina Campos

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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