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“Sleep with the sound of the sea”

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Pestana Ocean Bay Hotel
Ranked #30 of 87 Hotels in Funchal
Certificate of Excellence
Cullompton, United Kingdom
Level Contributor
57 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Sleep with the sound of the sea”
4 of 5 bubbles Reviewed 23 June 2013

The very best thing about this hotel is hearing the sea as you wake up. The rooms all overlook the sea and are large and clean, best bed ever! The staff work very hard and all but one always had a smile. The food is ok but I have had a better selection in a three star hotel.
Lovely walk to neighbouring fishing port along the beach.
The worse bits: entertaiment is not great, that said the area is so small you could not fit more than 30 around it if it was good.
The area around the hotel is dangerous, the promenade has collapsed leaving big holes,exposed pipes and sharp edges. The tunnel on the path to Funchal is closed too. Either sides of the hotel are abandoned building sites too.

Room Tip: Choose upper floors to avoid noise and smell of restaurant, do not try and enter the beach from the...
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  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ourpetunia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,511 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (493)
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Coventry
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 21 June 2013

For travellers going to this Hotel there is some serious building work going on at the sea front.
The promenade had been severely damaged by a storm so they are in the process of re-building it.
Only at the Hotel a couple of days. very pleasant, food ok. A little crowded and not really suitable for families.
Rooms are a decent size with balcony and ALL face the sea.
Although free shuttle bus to Funchal available daily, recommend car hire. BUT avoid Hertz.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank BarryCoventry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
middlesbrough
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 20 June 2013

We had a great,'first' holiday in Madeira.we thought it was only for the 'Silver Surfers' but we met families and couples of all ages.This hotel more than met our expectations.It is slightly out of Funchal but a free courtesy bus is regularly available.the beach is black & pebbly but it is a volcanic island so we can't change nature.In fact we found the sound of the shingle in the sea very soothing.The hotel is well maintained & had just been renovated.I don't think i have have ever seen more hard working and pleasant staff especially in the restaurant & bar.The entertainment was very mediocre but we made the effort to get up & dance when possible.It's no good just sitting watching.We would definitely go back to this hotel.We were on a Travelzoo all inclusive and found plenty of food choice as it was buffet service.excellent pool &small indoor gym but we were so busy exploring the island we didn't have time to use all facilities.An excellent holiday destination for walkers by the way.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank bossMiddlesbrough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fo_bay, Gerente de recepção at Pestana Ocean Bay Hotel, responded to this review, 21 February 2014
Dear Guest,
thank you for addressing us your feedback. They do have a great value for all the team.

Looking forward to welcome you again at Pestana Bay.

with our best regards,

Rosa Nepomuceno
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Helens, England
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 bubbles Reviewed 19 June 2013

We booked this hotel based on the trip advisor reviews and after staying for two weeks (31st May – 14th June 2013) we are left wondering what are the previous reviewers comparing it to? There were some highlights: everywhere very clean, thorough and efficient maid service, immaculate swimming pool, spotless cutlery\crockery, provided drinks very palatable (when you can get them – read on), regular free coach to Funchal & back, efficient lifts. However, a lot of small issues let the hotel down badly and I will break them down into categories as follows:-

Room
€24 for hire of key to safe for two weeks!

Pool area
€2 per day charge for a parasol!

On good weather days, there are insufficient sun beds, especially after mid-day. Unfortunately, sun beds are already cramped for space so there’s not much room to introduce any more.

Extensive reconstruction work is taking place on the pebble beach immediately opposite the sunbathing\outside dining area on most days from 8:00am – 8:00pm. Work involves a very noisy wagon, large JCB type digger with metal caterpillar tracks and a small bulldozer with similar tracks. I accept the work has to be done to rebuild wave damaged footpaths but days on end scooping up rocks from the beach and repositioning them, then hammering them tight with digger bucket with resultant noise and dust is a bit much. Warning should have been given, with option to reschedule or cancel. Work is not yet complete. Beach now badly scarred. Even if you are prepared to dodge the vehicles, DO NOT expect to be able to get down to the water’s edge unless you are extremely sure footed and agile. Only a handful of people did so during our stay. Tunnel at end of beach locked off so access for walks is prohibited.
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Bar
No waiter service. Staff frequently go missing, especially from poolside bar.
Mostly you will have to queue for alcoholic drinks and queuing system can be annoying as people start a 2nd queue and get served before you.

One really annoying incident occurred at the lounge bar when my husband ordered our pre evening meal drinks, as he’d done numerous times before without incident. He asked for a beer and wine and was told politely that next time he should order the drinks from outside pool bar. (That would mean walking from the lounge where we were sat, through the dining room and outside to the pool bar). For our second drink, he did as requested. He served himself with wine from jugs on bar and then asked the barman for a beer (which staff have to pull). That barman told him to return to the lounge/dining room bar for beer! He stated what he was doing as instructed and was told quite firmly “wine here, beer inside”. Carrying a glass of wine from one bar, he then walked back through the dining room to the other bar, where he queued for a beer!!!
The following evening he was again told at the lounge bar to get his drinks from the pool bar. He challenged this and asked if they really wanted him to serve wine from one bar then queue for beer at another and was told “Yes”. My husband complained to the head waiter that it was “ridiculous” and that as a resident\paying guest he should be able to get his drinks from wherever he chose to do so, and that if the barman had wine (which he did in abundance) then it was his job to serve it to him. There was no apology, no offer of a free cocktail etc. (not that he wanted one but it would have been nice to be asked) and no urgency on the part of the head waiter, he merely said “You’re right, I’ll have a word”. Whether he did or not I have no idea because he never came back to me with any update. Very poor ‘service’.

I pointed out once that the red wine that the barman had poured for me had ‘slopped’ over the side of the glass – he passed me a cloth so that I could wipe it myself as he stood there waiting for the cloth to be returned!

Dining room
Unless you wish to spend your holiday standing at entrance to dining room, totally ignore the sign advising you to wait to be seated by the head waiter. He will not do so, nor will any other member of staff, regardless of how long you wait. It’s far more likely another diner will tell you to occupy any vacant seat, but not those reserved for DG Kulture (?) or any of these reserved for Saga guests – Don’t get me started on that!!! There were often dozens of reserved empty seats in an otherwise crowded dining room.

Very limited choice e.g. 1 soup, 1 ice cream (usually chocolate) 1 type of potato per meal (Friday evening unappetising, rock hard, dry jacket potato).

Items are constantly allowed to run out before being replaced, i.e. milk for cereals, fruit juices, bread, desserts, and salad items etc – so do without or wait quite a while for replenishments. Alternatively, they have a very annoying habit of removing a tray of food (such as tomatoes but could be anything) from the self service display when half stocked, to return it to the kitchen for re-stocking. Again leaving you waiting!!

Staff are slow to clear used plates to enable you to start your next course. (Not entirely their fault as they are all very busy, so I guess there’s just not enough of them). So, you either move the used items sideways - if the next table is empty, or you stack them as best you can to make more room.

No table cloths – just plastic place mats. Fair enough for breakfast and lunch but surely we could have a bit of effort for the evening meal?

All food could be hotter.

More often than not, only 1 of the 2 coffee/juice vending machines was working at any one time. Those that were working were not dispensing the full range of juices.
SEE PHOTOS

Lounge
Insufficient seating in lounge and bar area. If you opt for 2nd sitting dining (8.00pm) you are unlikely to find anywhere to sit indoors after your meal, especially if you are in a group. As the night wears on the more elderly leave and the bored retire to their rooms with a couple of drinks, so seating does become available later.

No beer mats\drinks coasters so glass topped tables become wet with condensation etc. This causes drips on your clothes (not good if it’s red wine) and prevents you playing card games etc on the tables.

‘Entertainment’
With the exception of the traditional folk dancing troop in National costumes, who were authentic and appreciated, the rest of the evening ‘entertainment’ was like a holiday camp talent competition. Every single act sang ‘Please Release Me’, just what I was thinking!!!!

One night per week is taken up with animal, reptile or bird shows which involves a short talk (in various languages) about the animals concerned.

In summary, would we go back to Madeira? – Quite possibly.
Would we recommend this hotel to a friend – NO!
Would we go back to the Pestana Bay Hotel – Not in a million years!

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Joan&Peter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lichhfield
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 16 June 2013

We stayed at pestana bay hotel madeira for two weeks .We met some nice people Dutch and English. Many French and Spanish were there, very loud but we didn't let it bother us.
The staff were helpful friendly and hard working.
The food was good there wasn't much for veggies the salad bar was ok but they put ham pieces in some of the veg. They will make an omelette,stuffed peppers with rice breaded
mushrooms and pasta for you if you ask.
The rooms were large and clean with a nice balcony overlooking the sea.
The hotel provided a shuttle bus to funchal free of charge every 30 mins.
Madeira is a beautiful island and it's sightseeing tours are great so many lovely places to see
and so much to do.I will say to anyone that reads this review go and see this gorgeous island
you will not be disappointed

Room Tip: High floor rooms so you have a seaview
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LichhfieldJuju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scunthorpe, United Kingdom
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 9 June 2013

we arrived late due to jet2 flight been delayed by 3 and a half hours but kept food for us. room very clean staff couldnt do enough to help a little way out but there was a free bus every half hour lovley sea veiws a normal al inclusive hotel plenty to choose from but some times repetive as normal , the walk way on the beach is damaged and woud be nice if they would repair it but on the whole we loved the hotel and would go back nice and quite we did the baskt trip ourslves and it was much cheaper then the trips there are taxis half way down for 20 euros we decided to wailk and we went round the corner and a taxi came and said 5 euros but we still walked and boy did my legs know about it the next day we hired a car for 26 euros a day please shop around we walked for 10 mims and found it cheaper they brought it to hotel for us and picked it up there the island is full of tunnels that you drive through and the island isnt very big we saw all the day trips that were on offer in 2 days and it was wonderful and we will go back

Room Tip: all rooms are sea view and have lifts
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Audrey D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingsbridge, United Kingdom
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 29 May 2013

My friend and I visited this hotel through a suggestion from Saga staff. We had both suffered fairly recent bereavements and just needed a relaxing break in the sun and the all-inclusive package had some obvious attractions.
We arrived towards 21:00, later than most people I suppose, but the hotel had gone to some trouble to arrange that we could dine properly with full facilities. We were expected and particular special arrangements for our accommodation had been properly noted and acted upon. The reception staff were friendly and helpful. Their English was excellent.
As the week progressed we were delighted to discover that the restaurant and bar staff retained their pleasant attitudes and helpful nature.
The restaurant with its outside dining area was pleasing generally, but we found that the staff were just too accommodating on lots of occasions when a particularly garrulous large group of French people insisted on shifting tables and chairs by themselves to make huge dining tables for up to twelve or fourteen people. This detracted from our enjoyment for many meal times, largely by reason of the noise created, throughout the week although I must say that the staff never let the problem get to them - in an obvious manner. I would say that a maximum of 8 people at any table would probably be enough.
Although we enjoyed much of the food offered, we found the variety was perhaps too limited and many 'quality' items were noticeable by their absence from the buffet selection. For example we were not offered any salmon or tuna in a salad sense nor any prawns or any shellfish options. We were able to purchase prawns shell-on from the a la carte menu. Chicken in all its forms together with pork were the most frequent offerings. Fish was frequently offered but in unrecognisable sauces (to me) and did not tempt me once. Eggs were never offered other than as fried and scrambled at breakfast. The mass cooking of the bacon, tasty though it was, left large amounts uncooked completely, let along frazzled! I know it is probably a bit of an English things to say, but at breakfast time, some HP Sauce or Tomato Ketchup would have been a great treat. We would have liked boiled or poached options at breakfast and would certainly have liked egg halves or whole as an addition to the salad bar.
I am probably being a bit 'picky' with this range of comments and it would be true to say that although I was not thrilled, I was not greatly disappointed either.
We found the beer to be acceptable, of a lager-like quality and a bit fizzy sometimes, and my friend found the wine more to taste that I did. I preferred to pay 11 Euros for the Vinho Verde on a few occasions.
It was disappointing that the Wi-Fi capability of the hotel was strictly confined to the main lounge and parts of the dining room, and no options were available. These areas were often busy and fairly noisy in a chatty sense but not private in any way. This service is frequently provided free in an increasing number of quality establishments.
The main lounge was the location of the stage and dance floor. It was fairly typical of what one would expect in a holiday hotel, but the act with parrots and cockatoos looked so dated and unpopular these days, hardly anyone approved, that we spoke to.
Our room was excellent. Very clean and with ample space/seats etc. We had a balcony sea view which was pleasing. The ceiling fans provided a nice touch as far as we were concerned, but perhaps a bit on the low side if you wanted to stretch! Bedding and towels were good quality and nice to use. We had thought to take our own coffee and tea bags which were very useful and welcome. There was a small kitchenette in the room with fridge, microwave and kettle.
The location of the hotel discourages any strolls into Funchal, but the bus service is helpful in this regard. The two half day trips we went on were perfectly timed and of suitable duration for us.
The area is extremely limited for alternative bars or restaurants (only two) nearby.
The pool area of the hotel was delightful and never over crowded whilst we were there. I was irked at being asked to pay for sun umbrellas though. All-inclusive, I had imagined, meant just that.
Overall conclusion: a reasonable hotel that clearly tries hard to please a whole range of international guests. At best it would not rate more than three stars though, in our view, because of the restaurant limitations. The staff would achieve five stars anywhere!

Room Tip: From our experience, just tell the hotel what you are looking for. We had to pay an additional 25 Eu...
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  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Simmydog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pestana Ocean Bay Hotel

Property: Pestana Ocean Bay Hotel
Address: Rua Praia Formosa, Funchal, Madeira 9000-247, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Funchal
#22 Spa Hotel in Funchal
#27 Family Hotel in Funchal
#29 Luxury Hotel in Funchal
#36 Romantic Hotel in Funchal
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Pestana Ocean Bay Hotel 4*
Number of rooms: 217
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Also Known As:
Pestana Bay Ocean Aparthotel Hotel Funchal
Pestana Bay Ocean Aparthotel Funchal
Pestana Bay Hotel Madeira
Pestana Ocean Bay Hotel Madeira/Funchal

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