We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good position at sea level”
Review of Pestana Ocean Bay

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Pestana Ocean Bay
Ranked #36 of 88 Hotels in Funchal
Reviewed 30 June 2014

My friend and I (both pensioners) stayed here from 9-23 June. Room was on first floor with stunning views from balcony, outside of which was a roof garden. Room was comfortable and cleaned everyday. The staff were very welcoming when we arrived and throughout our stay were always polite and friendly. Most guests seemed to be 50+ including wheelchair users, which must have posed some problems as the hotel is at sea level and quite a climb up to the road. There is an outside lift (1 euro per day) but still quite a walk through the gardens of another hotel and up the steep incline of the car park to the main road.
The first few days were very quiet (no probs with sunbeds!) but a party of 150 Polish workers then arrived on a free holiday, courtesy of their firm. They were apparently coming in groups of 150 p.w. They had tables reserved for dinner and it was sometimes difficult to find anywhere to sit. Some guests on other floors were kept awake half the night by their partying and one British couple said they had had no sleep for 5 nights. I should point out that they were not youngsters, but mostly middle-aged plus, and on our last night I was woken up at 3am by shouting outside our door. I went out and found a chap around 55 shouting (in Polish!) down the corridor to another of a similar age. As none of them seemed to speak any other language, I pointed to my watch and mimed "Sh" to which I received a rant, in Polish of course. At the end of the first lots stay, they had a presentation of diplomas at dinner, which meant that the rest of us had to listen to a woman making a speech on a (loud) microphone and clapping and cheers. It would have been more sensible to have put them in the Conference Room so other guests could eat in peace.
We booked with First Choice and their Resort service was abysmal. We waited several times to see a Rep at the times stated on their Notice Board and no one came. Everyday we looked at the board and after about 10 days the list disappeared not to be replaced. One of the girls on Reception (Helena?) spotted the rep and kindly rang our room. When we queried the disappearance of the rota she said the times had been changed the previous week and she was waiting for a new one to be printed. Do young people not know how to use a pen?? She was supposed to put a note under our door the day before departure stating the time of pick up - we never had one. We had other problems with First Choice (I shall be in touch with them) but I cannot fault the hotel itself.
Be warned - there is a lot of construction work and road works in Funchal itself and it was difficult to get from A to B in some places.

Room Tip: Try to get a room away from the lifts
See more room tips
  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank Carolstclears
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaBay, Manager at Pestana Ocean Bay, responded to this reviewResponded 3 November 2017

Dear guest,

Thank you very much for your comments about your recent stay with us.

We are happy to hear that you have enjoyed your visit and we hope to welcome you again in a very near future.

Yours Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (2,058)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,228 - 1,234 of 2,059 reviews

Reviewed 27 June 2014

this is how a/i should be food was a1 never had so much beef in 20 yrs of a/i junior suites were amazing fans carpets "what a difference they make "tv!s had loads of british channels kitchen was well equipped loads of wardrobe space superb sea views spotlessly clean maids were great there every day staff in bar and restuarant were the best and for the 1st time in 20yrs a/i icould actually drink and enjoy the local branded whisky "golden loch" actually quite palatable and from a man who drinks macallan and balvenie thats saying something yes this hotel is abit remote and is not for anyone with walking problems althouthg the courtesy bus to funchal is regular and excellent a walk to camara des lobos is a must i would also recommend a half day to machico if only for the sandy beach great a/i value will definately be back cant praise this hotel hjgh enough 5* value ps met lovely company though some of them only looked young from the back lol jane

Room Tip: 2nd floor or higher super c views
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank beezer67_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaBay, Manager at Pestana Ocean Bay, responded to this reviewResponded 3 November 2017

Dear guest,

Thank you very much for your comments about your recent stay with us.

We are happy to hear that you have enjoyed your visit and we hope to welcome you again in a very near future.

Yours Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

Just returned from our holiday at the Pestana Bay hotel. The hotel itself and the eating areas are very clean, however the cleanlieness of the room varied from day to day. Some days the bathroom was spotless - clean towels, sink area and floor washed yet other days only some towels were changed and the bed made. This wasn't a huge problem as we aren't particularly messy, but it wouldn't have taken long to wipe over the sink surround to remove soap residue and ring marks from tumblers.

One day we returned to the room late afternoon after a day at the pool to find the door open. This had been securely locked by myself and the key was in my possesion the entire time. Fortunately nothing was missing but the room hadn't been cleaned and there was no sign of any cleaning staff. This was reported immediately to reception who told us that there were only 2 keys - the one we had and another for the cleaners. How long the door had been left open for we don't know as we had been away for over 6 hours. The room was cleaned immediately but we were offered no explanation or appology over what had happened which was very dissapointing.

The gardens were beautiful and the pool area was never too busy. The food was quite repetitive and the entertainment was abysmal. Also as the stage area is inside there weren't enough seats for those who did want to enjoy the entertainment. The resturant staff cannot be faulted. They were pleasant, helpful and very efficient. They did an excellent job.

Overall Madiera is a beautiful island. We did 3 tours which were amazing, as well as exploring on our own. We would definitely go back to Madiera, just not The Pestana Bay hotel.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank A1800BOSusanD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaBay, Manager at Pestana Ocean Bay, responded to this reviewResponded 3 November 2017

Dear guest,

Thank you very much for your comments about your recent stay with us.

We are happy to hear that you have enjoyed your visit and we hope to welcome you again in a very near future.

Yours Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014

Just returned from our holiday at Pestana Bay Hotel which we really enjoyed. The Hotel was very good, clean and welcoming. There was a good variety of food and drinks available. Our room was on the first floor close to reception with a view of the hotel garden which was beautifully kept. Several nights during our stay there was a lot of noise late at night. We could hear music from a disco/party downstairs as well as the entertainment in the bar. Later people going back and to along the corridor, shouting and slamming doors. This was annoying at the time though we did not let it spoil our holiday. We would recommend asking for a room higher up to avoid this.
We went on three tours around the island, which were very informative and showed us the beautiful scenery of the island. We booked these with a firm in Funchal, yes we went to a holiday presentation but that got us 3 tours for the price of two, so they were very good value for money and we got to see two other Pestana Hotels as well.
We used the Hotel Shuttle Bus several times to go into Funchal. This was vital as the Hotel was so far from the town. It would be better still if it took you further into Funchal. We tried using the local buses to get to Monte and the Botanical Gardens. This was a bit confusing as the bus for Monte said Babosas on the front. The ride was very interesting.
The beach at Praia Formosa was very pebbly. We enjoyed walking towards Camara do Lobos and also the other way towards Funchal, though we did not actually reach either as it was so far.
Taking everything into consideration, we had a very good holiday at a reasonable price. This hotel would suit those who want to spend their holiday by the pool, also those who do not mind walking a lot.

Room Tip: Ask for a room on floor 3 upwards for a good sea view and less noise
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Rules2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaBay, Manager at Pestana Ocean Bay, responded to this reviewResponded 3 November 2017

Dear guest,

Thank you for your visit and for your comments.

We are happy to know that you felt very well taken care among us. This is certainly our main aim with our guests.

We hope we can welcome you again at the Pestana Ocean Bay in a very near future.

Warmest regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014

Hi I felt i must respond to the comments re the Polish holidaymakers at the hotel.Yes they were noisy and were enjoying each others company however no more than a large group of Brits would ,but surely thats what holidays are about .I noticed no one mentioned the large group of French holidaymakers who arrived the evening before the Poles and "took over the show".We all go on holiday to enjoy ourselves and surely a little fun and frolics are to be expected,i say live and let live.Overall the hotel was very good ,the rooms excellent and the food was very good with lots of choice ,The views from the rooms are fantastic.Maybe not the star rating that was advertised but i have stayed in a lot worse so called top hotels.The staff were very accomodating and the lady with the guests with the motor scooters did a marvellous job manageing what was a very daunting situation,i think the staff seemed to help as much as they could.Sometimes the perception of Madiera is a slow moving very peaceful location however times change as was witnessed by the amount of new eating places in Funchal which were not available on our last visit 11 years ago.If you want a good value holiday then this is it .We stayed on the third floor which was very good for listening to the sea at night.Dont be put off by the Entrance as this faces a sheer cliff face to enable sea views in the rooms.

Room Tip: Third floor is very good we didnt hear any noise even though we were above the pool.
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank DaveandjoyC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaBay, Manager at Pestana Ocean Bay, responded to this reviewResponded 3 November 2017

Dear Guest,

We are pleased to be aware that you have enjoyed your stay with us. Your positive comments have been highly appreciated and we sincerely hope that your travelling plans bring you back to Madeira again, so we can have the pleasure of hosting you again and offer you memorable moments.

Warmest regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2014

This was our first holiday after my husband had a serious stroke last October 2013 at the age of 58
Everybody said that we were brave going away after my husband had suffered the stroke only eight months before,but we were determined that we were going to be as normal as possible.With a mobility scooter.as this gave my husband some independence..We had booked this holiday pre stroke

The Pestana Bay is the ideal hotel to be if you want a quiet,relaxing holiday with no cooking, all inclusive non alcoholic/alcoholic drinks available from 11.30am decent wine, beer ,spirits and cocktails.

The food was varied.lovely fresh bread, all meals and food varied for breakfast, lunch and dinner. we had no complaints.
The rooms were spacious,lovely sea view on the balcony ,very clean with bath and shower
A kettle for tea in the morning .
The staff were friendly and helpful

Overall a lovely hotel for a relaxing holiday, if on honeymoon or not requiring a lot of entertainment

My family had the two mobility scooters mentioned in the review from gerry958 my husband was only 58 last October when he had his stroke and i am 50 so we do not regard ourselves as elderly, we feel sorry for you as you feel the need to mention the scooters in your review and hope that you do not need the use of a mobility scooter in the future

Room Tip: rooms above floor 4 lovely sea vies
See more room tips
  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank jane w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fo_bay, Gerente de relações públicas at Pestana Ocean Bay, responded to this reviewResponded 16 October 2014

Dear Guest,

Thank you for choosing our hotel to spend your holidays in Madeira and for leaving your review on TripAdvisor, which deserved our best attention.
We are pleased to acknowledge your satisfaction. Our aim is to have all our guests happy with their stay with us.

We hope we have the opportunity to welcome you again.
Best regards,
Mariana Sousa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2014

Just returned from Pestana Bay Hotel,Staff very good and the rooms clean and tidy,there is not enough staff for the size of the hotel,A very good shuttle service to Funchal but stops early evening,so you would need a taxi, to upand down to walk,overlooks the beach no sand to be seen just huge pebbles.The food is not very good not much variety and not hot.We had 3 good days untill 150 people came in two days from Poland it was cao's parties till 4am in the morning and broken glass and loads of empty vodka bottles around the pool sides,the management not too bothered because of a big booking seat's in the hotel.otherwise it would have been ok.
But I would not go back to this hotel it says 4star be lucky if its 3.Also no good for children.

Room Tip: do not be on the ground floor or near the pool
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank tricky2104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaBay, Manager at Pestana Ocean Bay, responded to this reviewResponded 3 November 2017

Dear Guest,

We are pleased to be aware that you have enjoyed your stay with us. Your positive comments have been highly appreciated and we sincerely hope that your travelling plans bring you back to Madeira again, so we can have the pleasure of hosting you again and offer you memorable moments.

Warmest regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Funchal hotels
0.8 mi away
Pestana Grand Premium Ocean Resort
2.1 mi away
Pestana Casino Park
Pestana Casino Park
#35 of 88 in Funchal
3,056 reviews
1.1 mi away
Melia Madeira Mare Resort & Spa
Show Prices
Show Prices
Show Prices
1.8 mi away
Pestana Carlton Madeira
Pestana Carlton Madeira
#32 of 88 in Funchal
2,462 reviews
1.6 mi away
Pestana Village
Pestana Village
#28 of 88 in Funchal
975 reviews
1.6 mi away
Hotel The Cliff Bay
Hotel The Cliff Bay
#4 of 88 in Funchal
3,101 reviews
Show Prices
Show Prices
Show Prices

Been to Pestana Ocean Bay? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pestana Ocean Bay

Address: Rua Praia Formosa, Funchal, Madeira 9000-247, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Funchal
#17 Family Hotel in Funchal
#26 Spa Hotel in Funchal
#34 Luxury Hotel in Funchal
#36 Romantic Hotel in Funchal
Price Range: £98 - £182 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pestana Ocean Bay 4*
Number of rooms: 272
Official Description (provided by the hotel):
The Pestana Ocean Bay All Inclusive is an All Inclusive hotel (breakfast, lunch, dinner, snacks and domestic beverages) located in Funchal, Madeira. It is located 1 minute on foot from Formosa beach with panoramic views of the Câmara de Lobos hillside. It offers an outdoor swimming pool with a jacuzzi, a Health Club with sauna, Turkish bath, gym and game room and a playground. For dining, we offer one restaurant and 2 bars. Take advantage of our free transfers to the centre of Funchal. All rooms face the sea and each has a balcony and Wi-Fi. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Jet2Holidays , World Independent Hotel Promotion, Booking.com, Expedia, LoveHolidays, Travel Republic (UK), Hotels.com, PESTANA MANAGEMENT - Servicos de Gestao S.A., TripOnline SA, Ebookers, HotelQuickly and 5viajes2012 S.L. so you can book your Pestana Ocean Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pestana Bay Ocean Aparthotel Hotel Funchal
Pestana Bay Ocean Aparthotel Funchal
Pestana Bay Hotel Madeira
Pestana Ocean Bay Madeira/Funchal

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing