Stayed at this hotel from 29th Dec to 3rd Jan. Booked this hotel for it's location and promise in the brochure of a five star hotel. Soooo disappointed. I know five star hotels abroad are different to those in this country and the UAE but the rooms in this hotel barely pass for a four star. No tea and coffee making facilities, I understand this can be the norm abroad but feel that a five star should provide them. No trousers press or iron and ironing board, although you can 'rent' them for five euros a day, either of these should be standard in a five star hotel room never mind about 'renting' them. No mirror above the dressing table so ladies have to stand in the bathroom to do hair and make-up with no nature light. No radio alarm or even a clock. There was a couple of white dressing gowns supplied in the room one of which had blood stains on it and the towels are certainly not five star quality, more like three star.
We stayed on a B&B basic and found the breakfast to have a good choice however on the first night as we were so tired we opted to eat in the A la Carte restaurant, this was not as good as we expected, vegetables on all three meals were luke warm with my main course of fish having to be sent back as it was cold. Having said that the NYE Gala dinner was extremely good.
Staff are pleasant enough although the checking in process could be greatly improved as it's currently extremely slow.
While in possibly one of the best locations in Funchal I most certainly wouldn't go back and would say it's an overpriced four star hotel due to the lack of facitlities and basic dated bedrooms.
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- Also Known As:
- Pestana Hotel Park
- Pestana Casino Park Hotel Madeira/Funchal