we booked for Christmas with a group of friends through Travel Republic, our friends had not been on all inclusive before. We were booked into the Pestana Bay originally but due to re-furbishment we were moved to the Casino Park we did have 2 weeks of hassle with Travel Republic over this for our friends booking. We were very excited as this was a 5* hotel. On arrival it certainly looked the part beautiful hotel set in large grounds. Reception was very slow and although we had requested rooms near each other we did not receive them, however with rooms not too far away it was not too bad. The Pestana Casino park is not normally an all inclusive hotel but we received wrist bands. The rooms were fantastic with wonderful views, very clean and comfortable and cleaned every day with fresh sheets even on Christmas day however our friends room was 203, on a higher level than ours and faced the casino - they were kept awake all night by the noise coming from people leaving the casino and had to change rooms which was not easy as reception insisted that they had chosen the rooms themselves until we explained we had been moved from another hotel, they were insisting on a extra payment as the only other room was a sea view even though we had been told the hotel was only 60% full. The restaurant was lovely and the staff could not do enough to help you, they reserved a large table for us at each sitting, food was beautiful and alot of choice apart from the seafood buffet one night (I am alergic to sea food) every dish including the salad choice had some form of seafood in it so I was left with bread and cake that night. The Christmas eve gala dinner was exceptional 5 courses served to your table with different wines for each course, crackers and table decorations beautiful festive. Right now the bad side - bar service as we were all inclusive we were not 'allowed' on one side of the pool bar and were told in no uncertain terms you need to be this side. We were spoken to and served like 2nd class people. Anyone who did not have a white band on were served to their table, given crisps, nuts etc their tables cleared, we had to do our own, the coffee machine on the harbour bar was broken each day and they refused to make us any coffee we were told to go and use the one upstairs at the inside bar. Again on the inside bar if all inclusive only allowed on one side and there was no one around to serve although service was always available on the non inclusive side. Also if you dont like rude German people do not go as hotel had a lot of German guests who felt they did not need to wait for anything or could just sit on top of you or just take your chair if you were not sitting on it. The hotel Casino was also a big let down - it was just 2 tables one for cards the other roulette the rest were slot machines, it was overrun with the locals as the only Casino on the island. We tried to pass on our comments to the hotel but were met with deaf ears. On a better note Funchal is beautiful and the christmas lights and entertainment are fantastic. The cable cars upto the top of the mountain and the tobogan run down were unbeliveable. We would go back but maybe to a hotel that does all inclusive. We did not let it spoil our Christmas but our friends now have a bad view of all inclusive. Maderia is a beautiful island and well worth a visit I would just avoid the Pestana Casino Park.
- Official Description (provided by the hotel):
- The Pestana Casino Park is a 5-star hotel in Funchal, Madeira, surrounded by 15,000 m² of private gardens. Designed by world-renowned master architect Óscar Niemeyer, this hotel is adjacent to the Funchal bay cruise port. Plus, it is only 5 minutes on foot from the city centre and the epicentre of the city's social and cultural life. Its privileged location on the shores of the Atlantic Ocean makes it one of the most famous hotels on the island of Madeira. It features an infinity swimming pool, gardens with peaceful alcoves, a private car park available for a fee, a Spa where you can schedule a massage and/or Magic Spa treatment, and an indoor swimming pool with water jets, jacuzzi, Turkish bath, sauna and gym. You can enjoy four restaurants and bars with views overlooking the tennis court and access to the Casino da Madeira, with games, shows and a nightclub. All rooms have Wi-Fi and a private balcony. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Jet2Holidays , Alpha Holidays Limited, Booking.com, LoveHolidays, TravelUp, TripOnline SA, Evoline ltd, HotelsClick, Hotels.com, Ebookers, getaroom.com, Cancelon, HotelQuickly and 5viajes2012 S.L. so you can book your Pestana Casino Park reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Pestana Hotel Park
- Pestana Casino Park Madeira/Funchal