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“Great for the "Young at Heart"”

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Pestana Casino Park Hotel
Ranked #35 of 86 Hotels in Funchal
Certificate of Excellence
Evesham, United Kingdom
Level 5 Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Great for the "Young at Heart"”
Reviewed 5 March 2013

Got a good online deal for this hotel. 5 star? Probably not. It is extremely spacious and well maintained, especially the bar and pool areas. Indoor pool was great, especially as it wasn't quite warm enough to try the outdoor pool, which looks amazing, set in beautiful gardens.Dining room was a bit like being in a fish tank. Poor lighting and seats that look very 60's. First room we were shown was clean, but rather tired, with lots of road noise. Asked to move and were given a refurbished room with view of casino, which was fine. Good bed. Breakfast was very good, as were first course and dessert at dinner (all buffet-style). Mains were disappointing - we love to try local dishes but even local fish wasn't well cooked. Safest bet seems to be the roast. Waiting and cleaning staff were extremely pleasant. The hotel is fine if you are retired and fairly fit. There is a children's play area but I would hesitate to bring young ones here. There's not much for children or teenagers, and the layout - steps, glass partitions,etc. - isn't child-friendly. Evening entertainment is fairly low-key, which suited us. Party animals can always head for the casino next door. The hotel is well placed for walking into Funchal centre, but I stress you do have to be fit to get back up the hill! In all, it does what it says on the tin: good base to get some warmth away from northern climes.

Room Tip: The higher the room number, the further you have to walk from the lift, and road noise could be a pr...
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  • Stayed February 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
5 Thank sofalofa_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicardoLeal, Manager at Pestana Casino Park Hotel, responded to this review, 7 March 2013
Dear Tripadvisor Reviewer,
Thank you very much for your comments. The fact you have enjoyed your stay with us and took the time to gives feedback it’s the best award we can get and that’s what makes work even harder to meet all our guests’ expectations! Thank you!
We now look forward to the pleasure of meeting you back soon.
Kindest regards

Ricardo Leal
Unit Manager
Pestana Casino Park Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (741)
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English first
Torbay, uk
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 March 2013

Dear Dalila,

Thank you so much to you and all the staff at the Pestano Casino Park
Hotel for the making our holiday so wonderful and particularly the care
you gave us when Pam fell within only a short time at arriving at the
hotel.

All the staff were so kind and concerned for Pam and were always asking
how she was.

We have visited the Pestano Casino Park Hotel several times now, and
though we would not expect the staff to remember us from previous visits
(perhaps until now!), it is so nice to see familiar faces each time we
have been there. It gives this large hotel a real family feeling and the
atmosphere is really good.

Many thanks again, and maybe we’ll see you again some time.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank tifferTorbay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicardoLeal, Manager at Pestana Casino Park Hotel, responded to this review, 4 March 2013
Dear Tripadvidor Reviewer,
Thank you very much for your confidence in our services. Your satisfaction is our main priority and that’s what makes even harder. Thank you very much for your comments about our services and staff.
Looking forward to the pleasure of welcoming you for the 5th. visit were no efforts will be spared to make your next stay a most enjoyable and memorable one, we remain with kindest regards.

Ricardo Leal
Unit Manager
Pestana Casino Park Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swadlincote, United Kingdom
Level 6 Contributor
108 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 2 March 2013

This Oscar Niemeyer designed hotel must have looked spectacular in its heyday but time is taking its toll on this structure. The rooms are comfortable, beds huge but the whole fabric of the place is becoming careworn. The dents. chips, scrapes, broken paving, damaged lampshades and tired furniture downgrades this hotel from a 5 star into something less palatial. The staff was very welcoming and pleasant, especially Jeorje the Doorman, breakfast was varied but mass produced buffet style and lost its appeal after a day or two. We didn't experience any other meals there due to the plethora of eating establishments available within yards of the hotel but some guests told us it was expensive. The entertainment provided each night was a mixture of instrumental trios and solo vocalists singing to backing tracks and was poor, most of the musicians were going through the motions but the room was not easy so as a musician myself I could sympathies with them a little. The grounds were well kept with a good display of trees and flowers constantly attended to by a number of groundsmen, All public areas were well kept and tidy and wifi was freely available throughout the hotel except in individual rooms which was a little annoying at times. Parking was limited to about 10 spaces only so you had to be lucky when returning from an outing. Paid parking was available at the casino but at £7 per day which I considered expensive. Overall I enjoyed the island but if I returned I would book a villa or apartment. Hotels like this give the impression that everything is on offer but I certainly felt a little constrained during my stay.

Room Tip: If you pay extra you will get a "partial sea view" room. Most rooms below floor 4 have la...
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  • Stayed February 2013, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bridge324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicardoLeal, Manager at Pestana Casino Park Hotel, responded to this review, 4 March 2013
Dear Tripadvisor Reviewer,
Thank you very much for your feedback. Your constructive comments have already been shared with our management team and we promise to focus on improving them.
We look foorward to have another opportunity to welcome you back in a not too distance future.
Warmest regards from the Sunny Madeira!

Ricardo Leal
Unit Manager
Pestana Casino Park Hotel
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Melbourne, UK
Level 4 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 February 2013

Lovely people, lovely place, really looked after us, slightly dark corridors to the rooms but once in your room we had everything we needed. Will certainly come again. Weather perfect for walking, and great place to explore in a car - fabulous flora and fauna.

Room Tip: Sea view would have been preferrable but seriously, your not in your room much.
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  • Stayed April 2012, travelled with family
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Helpful?
3 Thank Wendy_Philip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicardoLeal, General Manager at Pestana Casino Park Hotel, responded to this review, 20 March 2013
Dear Tripadvisor Reviewer,
Thank you very much for your comments. The fact you have enjoyed your stay with us and took the time to give your feedback it’s the best award we can get and that’s what makes work even harder to meet all our guests’ expectations! Thank you!
We now look forward to the pleasure of meeting you back soon.
Best regards from the Sunny Madeira!

Ricardo Leal
Unit Manager
Pestana Casino Park Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level 4 Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 26 February 2013

First, I think we all agree that the Casino Park is not really a 5 star hotel. But then you are also not paying the price of a 5 start hotel, and it’s still a nice hotel. The positives: it’s close to the historical centre of Funchal; it’s on an enviable setting with wonderful views over the port; the SPA is nice (good to have especially if you visit in winter and the weather turns sour); the rooms are fine; the aerobus from the airport stops very close to the hotel (otherwise it's a 35 euro taxi ride). The negatives: the coffee and juice at breakfast are both just awful. Other items are the normal stuff of 4 star hotels, omelette, bacon and eggs, cold meats and cheese, fruits and pastries; the wireless internet is free but uses a cumbersome voucher system and there is only signal in the lobby (none in the rooms). The swimming pool is very beautiful but it’s really just a pond for such a large hotel. I would imagine it gets quite crowded in summer when the hotel is busier and the weather is nice. All in all, I enjoyed staying at this hotel and would stay again.

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank NWISR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Yorkshire
Level 4 Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 26 February 2013

Stayed at this hotel with my husband and two friends for 7 nights in February 2013

The hotel is lovely, very well situated in the Capital of Madeira, Funchal.
The rooms were spacious, very clean and comfortable. The oly down side was there were no tea and coffee making facilities in the room.

The outdoor pool was large but didn't go in it as it looked a bit cold for the time of year we went.

The indoor facilities were something else, lovely pool, sauna, steam room, ice room, jacuzzi and gym.

We stayed on a bed and breakfast basis and the breakfast was excellent. Everything you could want in a breakfast from a continental to a 'Full English'

I would definately stay here again.

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank NorthYorkshireJean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level 4 Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 25 February 2013

We go back to the Casino Park, year after year. We just returned from a 7 day stay during the carnival week, having first stayed at the hotel in 1981, during our honeymoon. The staff are courteous and very helpful. Open spaces and great views. Good facilities, apart form the WiFi, completely unreliable, probably a blessing in disguise according to my husband. My other small complain is relevant to the showers, they are so weak, surely Pestana can invest on some decent showers heads.. Also it is beyond my understanding for an island which offers so much variety of fruit, the quality and fruit offered at breakfast leaves a lot to be desired. Despite my criticism it is still the friendliest 5 * hotel in the island.

Room Tip: choose rooms facing Funchal Bay
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank vsp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicardoLeal, Manager at Pestana Casino Park Hotel, responded to this review, 26 February 2013
Dear Tripadvisor Reviewer,

Many thanks for your contribution and sharing your experience to this forum. We are delighted to read that year after year, we have been able to deliver the expected service and hospitality, from a special Hotel like Pestana Casino Park. For sure your kind words will reinforce our desire of always doing more and better. We have extended your compliments to the great team we have in general.
With best regards from the island of flowers and eternal Spring.
Once again many thanks for your visit in a nice place to stay.

Ricardo Leal
Unit Manager
Pestana Casino Park Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pestana Casino Park Hotel

Property: Pestana Casino Park Hotel
Address: Rua Imperatriz D. Amelia, 55 | Quinta da Vigia, Funchal, Madeira 9004-513, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Funchal
#25 Spa Hotel in Funchal
#25 Family Hotel in Funchal
#31 Romantic Hotel in Funchal
#33 Luxury Hotel in Funchal
Price Range (Based on Average Rates): £
Hotel Class:5 star — Pestana Casino Park Hotel 5*
Number of rooms: 379
Official Description (provided by the hotel):
The Pestana Casino Park is a 5-star hotel in Funchal, Madeira, surrounded by 15,000 m² of private gardens. Designed by world-renowned master architect Óscar Niemeyer, this hotel is adjacent to the Funchal bay cruise port. Plus, it is only 5 minutes on foot from the city centre and the epicentre of the city's social and cultural life. Its privileged location on the shores of the Atlantic Ocean makes it one of the most famous hotels on the island of Madeira. It features an infinity swimming pool, gardens with peaceful alcoves, a private car park available for a fee, a Spa where you can schedule a massage and/or Magic Spa treatment, and an indoor swimming pool with water jets, jacuzzi, Turkish bath, sauna and gym. You can enjoy four restaurants and bars with views overlooking the tennis court and access to the Casino da Madeira, with games, shows and a nightclub. All rooms have Wi-Fi and a private balcony. ... more   less 
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Also Known As:
Pestana Hotel Park
Pestana Casino Park Hotel Madeira/Funchal

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