We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“My First Trip to Funchal and I Love the Pestana Casino Park Hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Pestana Casino Park Hotel
Ranked #33 of 85 Hotels in Funchal
Certificate of Excellence
Silver Spring, Maryland
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“My First Trip to Funchal and I Love the Pestana Casino Park Hotel”
Reviewed 18 March 2013

I visited this hotel in November/December of 2012. It was my first trip to Funchal, Madeira and I loved the island and the hotel. The service was great. The lobby staff was friendly and efficient. Although I speak Portuguese, the staff spoke perfect English. The restaurants, bars, patio/pool and spa were well serviced with a friendly and competent staff. It was a short walk to the town center as well as a few malls and the 'old city' (Zona Velha). I will definitely stay at this hotel again!

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mgharris2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicardoLeal, Manager at Pestana Casino Park Hotel, responded to this review, 20 March 2013
Dear Guest,
Many thanks for your fantastic review about our beautiful Hotel.
Pestana Casino Park Hotel is indeed a very special place for holidays and your kind words will incentive us further, to keep striving for more and better to our guests.
I am glad that you have enjoyed your holiday with us and that you are thinking to come back and make part of the wonderful Casino Park family.
Look forward to your next visit and assuring you of our best attention at all times, we remain with best regards from the island of flowers and eternal Spring.

Ricardo Leal
Unit Manager
Pestana Casino Park Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,693 reviews from our community

Traveller rating
    1,149
    1,013
    396
    103
    32
See reviews for
453
1,681
102
92
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (711)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Scotland, United Kingdom
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 17 March 2013

Funchal is a lovely place to visit, and the casino park is a first class hotel ,friendly staff, excellent food and rooms spotless ,it's only a 5 minute walk to the centre of town, the only minus was our room faced a side street, avoid rooms on the North West side of the hotel as it's a very restricted view,our room was 135, otherwise I would highly recommend this hotel

If you like the sun and good represented don't go in January, August September are the best months

Room Tip: Always ask for an East facing room as this has the best views looking down to the town centre The b...
See more room tips
  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank theteddys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicardoLeal, Manager at Pestana Casino Park Hotel, responded to this review, 19 March 2013
Dear Tripadvisor Reviewer,

Thank you very much for your comments. The fact you have enjoyed your stay with us and took the time to give us your feedback it’s the best award we can get and that’s what makes work even harder to meet all our guests’ expectations! Thank you!

We now look forward to the pleasure of meeting you back soon, where no efforts will be spared to make your next stay a most enjoyable and memeorable one again, we remain with kindest regards

Ricardo Leal
Unit Manager
Pestana Casino Park Hotel

.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 March 2013

Madeira is one of the beautiful place on this earth. I liked Pestana Hotel because of its location, facilities and affordable room rent. One of the best part of the hotel is: swimming pool. I was not happy with the internet connection and some other poor services. They had given me see facing view room, which was fantastic.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank genecoder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicardoLeal, Manager at Pestana Casino Park Hotel, responded to this review, 19 March 2013
Dear Tripadvisor Reviewer,
Thank you very much for your confidence in our services. Your satisfaction is our main priority and that’s what makes even harder.
Thank you very much for your comments about our services and staff.
Looking forward to the pleasure of welcoming you back soon, and assuring you of our best attention at all times we remain with kindest regardsss from the Sunny Madeira!

Ricardo Leal
Unit Manager
Pestana Casino Park Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 13 March 2013

Very clean and spacious and within walking distance to Funchal centre. We were originally booked in to the Pestana Bay up the coast but the refurbishment of that Hotel wasn't finished so we were transferred to the Casino. The decor is a bit dated in the Lounges and the corridors but it is comfortable. Have only got a couple of complaints. Firstly, in my opinion, the food is aimed towards the older type of guest ( not much to get your teeth into and a bit bland sometimes) and secondly, the All Inclusive bar is only properly manned at night time thanks to the likes of Carlos. As the Hotel doesn't normally cater for the All Inclusive crowd, the pay bar on the other side gets all the Staff congregating there mostly. Cannot complain about our room. It is so spacious (we're still here!) with a double balcony overlooking the Harbour, a lovely Lounge and a massive Bathroom with a Bath, Double sink, Bidet and walk in Shower. All the Staff from Housekeeping to the Restaurant are very polite and attentive (special mention to Manuela) and they have made our stay very enjoyable. Would I stay again? Maybe due to the proximity of Funchal but there are more modern Hotels in the Pestana Group to try along this Coast.

Room Tip: Try and get a room facing the Harbour
See more room tips
  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Curlywurly3669
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicardoLeal, Manager at Pestana Casino Park Hotel, responded to this review, 14 March 2013
Dear Tripadvisor,

Thank you very much for sharing your opinon about our hotel with others. Thank you very much for your comments about our services, faciliteis and staff.

Looking forward to the pleasure of welcoming you back soon we remain with Kind regards

Ricardo Leal
Unit Manager
Pestana Casino Park Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Copenhagen, Denmark
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 11 March 2013

We were 3 grown ups travelling to this hotel from Februar 23 to March 2, 2013. It is a huge perfectly situated hotel in close walking distance from the old Funchal town. We opted for a suite (room 522) situated right at the end of the hotel directly overlooking the harbour (with huge modern cruise ships and the copy of the tiny wooden vessel used by Columbus beneath us), had two balconies with afternoon sun and a perfect view over the ocean and the mountains.
The service rendered from the staff in reception, housekeeping etc was efficient and friendly.
The restaurant with 180 degree glass walls was perfect. The weather was as expected. The first 4 days overclouded in the mornings, sunny in the afternoons 17-20 C degrees, but starker wind. The last 3 days no wind but overclouded all days and Friday pouring rain. Dinner and lunch very tempting with a wide selection of fish and meat dishes and desserts. Breakfast also fully up to expected standard. Outdoor facilities excellent and it was always possible to find shelter for the strong wind somewhere in the garden (... and on our balconies). The garden belonging to the Presidential Palace (5 minutes by foot from the hotel) is worth a visit with interesing flowers, trees and birds in volieres.

Room Tip: as above rooms at the top on 5th floor have perfect views. Even numbers (as ours 522) afternoon sun...
See more room tips
  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ulladal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicardoLeal, Manager at Pestana Casino Park Hotel, responded to this review, 14 March 2013
Dear Tripadvisor Reviewer,

Thank you very much for your comments. The fact you have enjoyed your stay with us and took the time to gives feedback it’s the best award we can get and that’s what makes work even harder to meet all our guests’ expectations! Thank you!

We now look forward to the pleasure of meeting you back soon, where no efforts will be spared to make your next stay a most enjoyable and memorable one again.

Kindest regards from the Island of Flowers!

Ricardo Leal
Unit Manager
Pestana Casino Park Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancashire
Level Contributor
42 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 7 March 2013

Wonderful location fantastic views over the harbour. The staff are brilliant - the waiters very attentive. Unfortunately the food was disappointing. The first evening the roast beef was excellent but the quality deteriorated during the week. The 'Show Cooking' one evening was chilli for the Mexican evening. The fish could have been cooked fresh instead of being kept warm to dry up in the serving containers. The porridge at breakfast was lukewarm and the boiled eggs hard.

Pity because this is a nice hotel in a superb position.

Room Tip: The rooms without a supplement face Reids Hotel and the building site with the crane but they do get...
See more room tips
  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Orville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicardoLeal, Manager at Pestana Casino Park Hotel, responded to this review, 12 March 2013
Dear Guest,
Thank you very much for your feedback. Your constructive comments have already been shared with our management team and we promise to focus on improving them.
Also, thank you very much for your comments about our services and staff.
We are now looking forward to the pleasure of welcoming you back soon, where no efforts will be spared to make your stay a most enjoyable and memorable one again.
With kindest regards from the sunny Madeira!

Ricardo Leal
Unit Manager
Pestana Casino Park Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Herts
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 5 March 2013

Overall still a very good hotel, however it is in need of some updating to various areas. the breakfast restaurant for one.
The breakfast a little disapointing, if you came down before 9am you were ok, but after 9am the variation of the food was rapidly running out and not being replenished, and this for a 5 star!! hotel is not acceptable.
In a great location with many good restaurants nearby.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank HertsVista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicardoLeal, Manager at Pestana Casino Park Hotel, responded to this review, 7 March 2013
Dear Tripadvisor Reviewer,
Thank you very much for your feedback. Your constructive comments have already been shared with our management team and we promise to focus on improving them.
We hope to have the opportunity to welcome you back where no efforts will be spared to make your stay a most enjoyable and memorable one.
With warmest regards

Ricardo Leal
Unit Manager
Pestana Casino Park Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Funchal hotels
0.3 mi away
Pestana Carlton Madeira
Pestana Carlton Madeira
#29 of 85 in Funchal
4.5 of 5 bubbles 2,189 reviews
1.1 mi away
Melia Madeira Mare Resort & Spa
1.8 mi away
Lti Pestana Grand
Lti Pestana Grand
#16 of 85 in Funchal
4.5 of 5 bubbles 1,839 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Pestana Village Garden Resort Aparthotel
0.7 mi away
Hotel The Cliff Bay
Hotel The Cliff Bay
#4 of 85 in Funchal
5.0 of 5 bubbles 2,769 reviews
0.3 mi away
The Vine Hotel
The Vine Hotel
#20 of 85 in Funchal
4.5 of 5 bubbles 2,022 reviews
Show Prices
Show Prices
Show Prices

Been to Pestana Casino Park Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pestana Casino Park Hotel

Property: Pestana Casino Park Hotel
Address: Rua Imperatriz D. Amelia, 55 | Quinta da Vigia, Funchal, Madeira 9004-513, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Funchal
#23 Spa Hotel in Funchal
#25 Family Hotel in Funchal
#31 Luxury Hotel in Funchal
#31 Romantic Hotel in Funchal
Price Range (Based on Average Rates): £
Hotel Class:5 star — Pestana Casino Park Hotel 5*
Number of rooms: 379
Reservation Options:
TripAdvisor is proud to partner with Jet2Holidays , Booking.com, Expedia, Priceline, Hotels.com, TravelUp, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon, Hotel.de, getaroom.com and HotelQuickly so you can book your Pestana Casino Park Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pestana Hotel Park
Pestana Casino Park Hotel Madeira/Funchal

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing