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“Great location,super views,friendly service.”

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Pestana Casino Park
Ranked #34 of 88 Hotels in Funchal
Certificate of Excellence
Reviewed 6 April 2014

The images I have attached capture some of the atmosphere of the hotel at different times of the day. The light is wonderful and I hope the photos help to record that. It is not an automatic thing to do, to get up early when you are on holiday to see the sunrise, but as you can see, it is worth making the effort. At the other time of day, it is equally fascinating to see the lights glowing in the town and on the cruise boats.
All of the photographs were taken in the grounds of the hotel. The night scenes were taken with the aid of a tripod and with delayed time exposures.

  • Stayed: March 2014, travelled as a couple
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2  Thank 626Richard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,248 - 1,254 of 2,941 reviews

Reviewed 1 April 2014

I have stayed at this hotel many times but, on a recent trip, I used the facilities of the Leaisure Spa and had a back massage, as a result of which I was injured.
I have discovered that the staff at the Spa are not employed by the hotel and it has refused to accept liability.
This is not made clear at the hotel, which represents the Spa as a hotel service.
be careful ! they are not interested if things go wrong

The hotel is past its best.

Room Tip: Make sure you get a room away from the very noisy road
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  • Stayed: May 2013, travelled solo
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8  Thank Eric S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2014

Stayed here for 4 days bed and breakfast, superb, could not fault it. The staff were extremely friendly and went out of their way to make us welcome. Clean room very comfy bed and sea view all we could have wanted. Buffet was excellent, very good choice of fresh fruit, breads and hot selection. Would recommend and will certainly use again. Thanks to all staff for a lovely break.

  • Stayed: March 2014, travelled as a couple
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5  Thank Billy-B-Bad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2014

I have stayed at the Casino Park twice now, but this review will concentrate on the most recent stay. Our original room was a twin. Neither my wife nor I were keen to sleep in separate beds, so I went to reception and with no problem at all we were moved to a double room on the second floor wit a balcony looking over the casino, with mountains to the left and the sea to the right.

The room was exceptionally clean and well appointed. In fact, my only criticism of the room is that the bed does not isolate your movements. So if you turn over roughly, you might bounce your partner out of bed!

The staff are all very friendly and the barmen even remembered us from our previous trip last year.

Breakfast was very good with virtually anything you could want. The made to order omelettes are fantastic.

All in all we had a great time and look forward to returning soon

Room Tip: High floors have better views.
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  • Stayed: March 2014, travelled as a couple
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5  Thank Manxpete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2014

The hotel contributed greatly to the enjoyment of our weeks holiday,having booked a very reasonable late booking,the hotel was everthing it proffessed to be.Our room was just fine,we knew we would not have see view but the room was very clean and well cared for,comfy bed,a fridge,TV,DVD player and balcony to side street.
The hotel layout is very attractive,excellent staff on reception with friendly and very proffesional attitude.Breakfast couldn't be better for us with so much healthy choice and all the fruit at it's peak of ripeness and a great selection of all food and drinks.Tables well laid with linen napkins and sparkling cutlery,well organised restaurant.
The beautiful outdoor pool was alittle cold for us at this time of year but looked gorgeous,we used the indoor pool most days and it was never noisy or too busy and excellent provision for relaxing.
We tried the casino...but it wasn't for us and didn't reflect the class of the hotel,and some of the clientele were noisy as they left late at night,which was a shame!
All in all we really liked staying at Pestana Park and will return.

  • Stayed: March 2014, travelled as a couple
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3  Thank Pam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
josecarlos_fernandes, Manager at Pestana Casino Park, responded to this reviewResponded 28 March 2014

Dear Tripadvisor Reviewer,

Thank you very much indeed for choosing the Pestana Casino Park Hotel for your recent holiday in Madeira and for sharing your kind comments with other TripAdvisor reviewers.

We are delighted to hear that you were made to feel at home and that you found our staff to be friendly and informative. This is exactly how you should feel!

Now we are indeed very happy to know that you intend to to return soon.

Looking forward to hear from you where no efforts will be spared to make your stay a most enjoyable and memorable one again.


José Carlos Fernandes
Unit Manager
Pestana Casino Park Hotel

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Reviewed 23 March 2014 via mobile

Stayed here for a week whilst attending a wedding. Hotel is well located for access to the old town. Rooms are clean an spacious as are all of the public areas of the hotel. The outside pool are could do with a little renovation the non slip material is coming away and spoils what is a really nice and we'll designed area looking out over the Harbour and out to sea. Only ate breakfast which was byffet style all you can eat catering for all tastes, so cannot comment on the quality of dinner. Would stay again.

Stayed: March 2014, travelled with friends
3  Thank PatronSilver_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
josecarlos_fernandes, Manager at Pestana Casino Park, responded to this reviewResponded 27 March 2014

Dear Tripadvisor Reviewer,

Thank you very much indeed for leaving your comments on TripAdvisor regarding your recent stay here. We are simply delighted that you chose our special Pestana Casino Park Hotel for attending a wedding.
We are so glad to know that you would not hesitate to visit us again in a not too distant future and eagerly await your return.
Assuring you of our best attention at all times we remain with kindest regards from
the Paradise!

José Carlos Fernandes
Unit Manager
Pestana Casino Park Hotel

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Reviewed 20 March 2014

This hotel according to many reports on trip advisor was past its best . I cannot agree with this . It is spacious light and roomy , the rooms are large, everything seems to be changed daily, and the staff are smiling and friendly from the little doorman[Aires] to the chef who does your breakfast eggs and all at reception especially Judite Freitas the front desk manager . I was fortunate to have a talk with the manager Jose Carlos Fernandes and he is the most approachable hotel manager I have ever met .If you have any complaints whilst you are there please speak to them they truly want to know if you have a problem.The outdoor and indoor pools are magnificent and what a view you have at breakfast . Okay the towels aren't fluffy and the rooms haven't got Wi Fi but the towels aren't old and the Wi Fi installation is planned to start soon. One tip is to try to get a harbour view the opposite side to the casino as there can be minor noise for light sleepers at weekends. A large television with Sky Sports might keep people in the bar instead of them going to the three British bars just around the corner to watch the six nations and premier league football and where there are also several very good restaurants All in All though a good friendly and beautiful hotel and I would certaintly go there again.Thank you to everyone who helped to make my visit enjoyable Kenneth Wilkinson

  • Stayed: February 2014, travelled solo
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8  Thank Kenneth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
josecarlos_fernandes, Manager at Pestana Casino Park, responded to this reviewResponded 26 March 2014

Dear Tripadvisor Reviewer,
We are simply delighted to read that you enjoyed your recent stay at the Pestana Casino Park Hotel and we thank you for your kind support in sharing your comments on TripAdvisor.
We are delighted to know that you have found our staff accommodating. The constructive comments you posted on Tripadvisor were so very welcome!
Now we are looking forward to the pleasure of welcoming you in a not too distant future where no efforts will be spared to make your stay a most enjoyable and memorable one.
With best regards from the island of flowers and eternal Spring.

José Carlos Fernandes
Unit Manager
Pestana Casino Park Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pestana Casino Park

Address: Rua Imperatriz D. Amelia 55 | Quinta da Vigia, Funchal, Madeira 9004-513, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Funchal
#25 Family Hotel in Funchal
#25 Spa Hotel in Funchal
#31 Romantic Hotel in Funchal
Price Range: £66 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Pestana Casino Park 3*
Number of rooms: 379
Official Description (provided by the hotel):
The Pestana Casino Park is a 5-star hotel in Funchal, Madeira, surrounded by 15,000 m² of private gardens. Designed by world-renowned master architect Óscar Niemeyer, this hotel is adjacent to the Funchal bay cruise port. Plus, it is only 5 minutes on foot from the city centre and the epicentre of the city's social and cultural life. Its privileged location on the shores of the Atlantic Ocean makes it one of the most famous hotels on the island of Madeira. It features an infinity swimming pool, gardens with peaceful alcoves, a private car park available for a fee, a Spa where you can schedule a massage and/or Magic Spa treatment, and an indoor swimming pool with water jets, jacuzzi, Turkish bath, sauna and gym. You can enjoy four restaurants and bars with views overlooking the tennis court and access to the Casino da Madeira, with games, shows and a nightclub. All rooms have Wi-Fi and a private balcony. ... more   less 
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Also Known As:
Pestana Hotel Park
Pestana Casino Park Madeira/Funchal

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