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“Fantastic Holiday” 5 of 5 bubbles
Review of Pestana Casino Park Hotel

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Pestana Casino Park Hotel
Ranked #33 of 87 Hotels in Funchal
Certificate of Excellence
Clacton-on-Sea, United Kingdom
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Fantastic Holiday”
5 of 5 bubbles Reviewed 13 April 2014

We have just returned from a wonderful week at the Pestana Casino Park, A fantastically positioned hotel on the edge of Funchal. Our room on the 2nd floor was great, very clean and had lovely views out to sea. The breakfasts were just wonderful, we ate out on the terrace each morning, fruit, pastries, bacon & eggs with lovely fresh bread washed down with Sparkling Wine. ALL staff were very helpful and so polite. We enjoyed our time lounging by the pool but my god the water was cold. We will certainly return in the future.

Room Tip: Rooms with even numbers have the best views.
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  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank paulabrook40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
josecarlos_fernandes, Manager at Pestana Casino Park Hotel, responded to this review, 30 April 2014
Dear Tripadvisor Reviewer,

Thank you very much for your lovely comments. The fact you have enjoyed your stay with us and took the time to gives feedback it’s the best award we can get and that’s what makes work even harder to meet all our guests’ expectations! We have passed your comments to the staff who asked me to thank you on their behalf!
We now look forward to the pleasure of welcoming you soon where we will do our utmost to make your stay a most enjoyable and memorable one again.
Best regards from the Pestana Casino Park Hotel family!

José Carlos Fernandes
Manager
Pestana Casino Park Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,622 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (694)
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English first
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 11 April 2014

We were a couple. dates 31st March 8th April. We asked for, and paid for a room with view of garden. First room we were given was as far away from the THREE lifts this hotel has. We asked to change and had to wait two hours for this. We were on half board. There were lots of queues at mealtimes. Dinner time no liquids at all were supplied. A bottle of water cost us almost 4 Euros. No idea what the wine cost. The hot food, according to us was terrible. We had to eat lots of cakes. I spoke to the manager regarding the lack of drinks and told him we would bring our own water, which cost 60 cents for a litre and a half at the local supermarket. I was told this wasn't allowed.. The entertainment was none existent. One man singing with backing tapes one evening, one with a guitar the another. In the evening there was nothing to do. Would I go again? NEVER!!

Room Tip: If you must go to this hotel, go bed and breakfast only.
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  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank louiechurch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
josecarlos_fernandes, Manager at Pestana Casino Park Hotel, responded to this review, 29 April 2014
Dear Tripadvisor reviewer,

Thank you very much for your feedback about your recent stay at Pestana Casino Park Hotel, which contents have already been shared with our management team.

May we take this opportunity to inform that Guests in Half Board basis does not have drinks included during dinner. In that case the Half Board Plus should be required.
We charge 14,65€ for a bottle of house wine which is definitely lower than other 5 stars' Hotel prices in Madeira.
We do charge for water, which in some hotel are for free, however we still have the best value for money in the island for your accommodation as we only charge extras if you consume.

Assuring you of our best attention at all times we remain with kindest regards.

José Carlos Fernandes
Manager
Pestana Casino Park Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Solihull
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 10 April 2014

This hotel lives up to its reputation. Well appointed rooms (we had a suite). Staff very attentive, nothing too much trouble. Very comfortable even though it is very large. Beautiful pool and gardens. Food excellent and varied. Very close to centre of Funchal. Can recommend.

Room Tip: Ask for a suite.
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  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Norma C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doncaster, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 6 April 2014 via mobile

First room (372) small, in need of refurbishment. Drawers along the base of the wardrobe meant no hanging space for dresses! Offered room 451 - much bigger with better finish. However aircon did not work and hair dryer cut out after a few seconds. Very low pressure on the shower. Asked for a kettle and told a 6euro charge for the week. Asked for an iron and board - 5 euros! I have never been charged for such things even in a 3* hotel! Choose this hotel for its proximity to old town. Stayed on B&B basis and breakfast was good with lots of choice. Didn't use any facilities as had a car and visited different parts of the island every day. Think I would look at a different hotel next time.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank tripjunkiey0rkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frinton-On-Sea, United Kingdom
Level Contributor
50 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 6 April 2014

The images I have attached capture some of the atmosphere of the hotel at different times of the day. The light is wonderful and I hope the photos help to record that. It is not an automatic thing to do, to get up early when you are on holiday to see the sunrise, but as you can see, it is worth making the effort. At the other time of day, it is equally fascinating to see the lights glowing in the town and on the cruise boats.
All of the photographs were taken in the grounds of the hotel. The night scenes were taken with the aid of a tripod and with delayed time exposures.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank 626Richard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Berwick, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 1 April 2014

I have stayed at this hotel many times but, on a recent trip, I used the facilities of the Leaisure Spa and had a back massage, as a result of which I was injured.
I have discovered that the staff at the Spa are not employed by the hotel and it has refused to accept liability.
This is not made clear at the hotel, which represents the Spa as a hotel service.
be careful ! they are not interested if things go wrong

The hotel is past its best.

Room Tip: Make sure you get a room away from the very noisy road
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  • Stayed May 2013, travelled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
8 Thank Eric S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Midlands
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 1 April 2014

Stayed here for 4 days bed and breakfast, superb, could not fault it. The staff were extremely friendly and went out of their way to make us welcome. Clean room very comfy bed and sea view all we could have wanted. Buffet was excellent, very good choice of fresh fruit, breads and hot selection. Would recommend and will certainly use again. Thanks to all staff for a lovely break.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Billy-B-Bad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pestana Casino Park Hotel

Property: Pestana Casino Park Hotel
Address: Rua Imperatriz D. Amelia, 55 | Quinta da Vigia, Funchal, Madeira 9004-513, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Funchal
#23 Spa Hotel in Funchal
#25 Family Hotel in Funchal
#31 Romantic Hotel in Funchal
#31 Luxury Hotel in Funchal
Price Range (Based on Average Rates): £
Hotel Class:5 star — Pestana Casino Park Hotel 5*
Number of rooms: 379
Reservation Options:
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Also Known As:
Pestana Hotel Park
Pestana Casino Park Hotel Madeira/Funchal

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