We spent a week here as part of a tour package and found it to be decent reasonably comfortable place but it cannot truthfully claim to be 5 stars.
It is an older hotel which rather than paper and plaster over itself has chosen to embrace that 60s-70s motif. You might think it's older or tired but it actually is well maintained. Staff are very friendly and professional. Nice touch being given a drink upon check in.
The room was a good size but with two double beds which were hard but ok. We found it weird that the power and air conditioning wouldn't come on until the room card is inserted into a switch near the door. Euro-thrift which we are not used to.
The pool area is beautiful with a lovely look of the harbour. If you choose to eat your breakfast outside beware of seagulls who swoop in for their spoils of bacon or crumpets. The pool is cold and rarely used but the sunning area is great - save for the smokers and people listening to iPads. Fight your addictions people.
Our package was B&B and we found it to be average. There was large amounts of food laid out but it was pretty bland and institutional. We had dinner there one night and it wasn't great. There are scores of better restaurants in the area.
Having spent a week here we had time to look at Trip Advisor and check the reviews on this place. Reviewers which have rated this place as "average" are accurate in our view. Five star reviews are too generous and 1 star reviews usually pertain to a specific problem which can happen anywhere.
Why this is not 5 stars: you can hear the tv playing through the wall from the adjacent room; there is no wifi in the rooms. You have to plug in to connect. Come on this 2014; there are no pure oceans views - the hotel is positioned perpendicular to the waterfront and is curved. So you do have partial ocean and city views, which in our case included an abandoned construction site; food is expensive and average; from 800am on you can hear any door down the hall slamming as people came and went. Time for new door closers.
Try and get a room out the right hand side of the building as you face it from the front door. The left hand side overlooks the pool and casino and we noticed lots a revellers and noise on that side. The right hand side was quiet except for a bit of traffic noise.
We would stay here again if we got a good package deal on a vacation. We would not return to this hotel if we were picking it in and off itself. You can do better in Funchal.
- Official Description (provided by the hotel):
- The Pestana Casino Park is a 5-star hotel in Funchal, Madeira, surrounded by 15,000 m² of private gardens. Designed by world-renowned master architect Óscar Niemeyer, this hotel is adjacent to the Funchal bay cruise port. Plus, it is only 5 minutes on foot from the city centre and the epicentre of the city's social and cultural life. Its privileged location on the shores of the Atlantic Ocean makes it one of the most famous hotels on the island of Madeira. It features an infinity swimming pool, gardens with peaceful alcoves, a private car park available for a fee, a Spa where you can schedule a massage and/or Magic Spa treatment, and an indoor swimming pool with water jets, jacuzzi, Turkish bath, sauna and gym. You can enjoy four restaurants and bars with views overlooking the tennis court and access to the Casino da Madeira, with games, shows and a nightclub. All rooms have Wi-Fi and a private balcony. ... more less
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- Also Known As:
- Pestana Hotel Park
- Pestana Casino Park Hotel Madeira/Funchal