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“Brilliant location and friendly staff”

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Pestana Casino Park Hotel
Ranked #35 of 86 Hotels in Funchal
Certificate of Excellence
London
Level 5 Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Brilliant location and friendly staff”
Reviewed 4 June 2014

We stayed at the Pestana in April 2014 and had a fantastic experience. Staff greeted us warmly upon arrival and our room had a view of the famous casino. It was extremely clean and housekeeping staff were excellent. The outside areas of the hotel are very well maintained and spacious. The best thing about the hotel is it's location, you can walk into town in less than 10 minutes. We did find the breakfast buffet rather crowded, especially for the eggs station so this would benefit from some rearranging. You are also likely to face a long wait for the lifts - in the end we walked up and downstairs. We visited the casino but did not stay long as we are non-smokers and there were quite a few smokers inside. We also used the indoor spa area which is really lovely.

Room Tip: We were on the 7th floor which meant that we did not hear as much noise from the cruise ships - we d...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SuzeLuxuryColumnist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
josecarlos_fernandes, Manager at Pestana Casino Park Hotel, responded to this review, 11 June 2014
Dear Tripadvisor Reviewer,

We are simply delighted to read that you enjoyed your recent stay at the Pestana Casino Park Hotel and we thank you for your kind support in sharing your comments on TripAdvisor.

We are so pleased that you found our staff so accomodating.
We look forward very much to welcoming you, your family and friends to the Pestana Casino Park Hotel in the near future and we thank you for your recommendations.

With best regards from the Sunny Madeira.

José Carlos Fernandes
Manager
Pestana Casino Park Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (733)
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Cardiff, United Kingdom
Level 3 Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 June 2014

We stayed at this hotel for the first time over the New Year. The hotel was very clean and all the staff was first class the food was great. We have been going to Funchal for the last 4 years and have stayed in a lot of hotels and we was so happy with this hotel we are going back to the same hotel in July for 2 weeks and when we are over in Funchal we are going to book again for the week over the New year.

  • Stayed December 2013, travelled with family
    • Value
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Helpful?
3 Thank 1966Darren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
josecarlos_fernandes, Manager at Pestana Casino Park Hotel, responded to this review, 11 June 2014
Dear Guest,
Many thanks for your valuable and fantastic review about or beautiful hotel.
Pestana Casino Park Hotel is indeed a very special place and your kind words will incentive us further, to keep striving for more and better to our guests.
I am glad that you have enjoyed your holiday with us and that you are thinking to come back and make part of the wonderful Casino Park family.
Look forward to your next visit.
Best regards from the island of flowers and eternal Spring

José Carlos Fernandes
Manager
Pestana Casino Park Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Canada
Level 6 Contributor
107 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 3 June 2014

We spent a week here as part of a tour package and found it to be decent reasonably comfortable place but it cannot truthfully claim to be 5 stars.

It is an older hotel which rather than paper and plaster over itself has chosen to embrace that 60s-70s motif. You might think it's older or tired but it actually is well maintained. Staff are very friendly and professional. Nice touch being given a drink upon check in.

The room was a good size but with two double beds which were hard but ok. We found it weird that the power and air conditioning wouldn't come on until the room card is inserted into a switch near the door. Euro-thrift which we are not used to.

The pool area is beautiful with a lovely look of the harbour. If you choose to eat your breakfast outside beware of seagulls who swoop in for their spoils of bacon or crumpets. The pool is cold and rarely used but the sunning area is great - save for the smokers and people listening to iPads. Fight your addictions people.

Our package was B&B and we found it to be average. There was large amounts of food laid out but it was pretty bland and institutional. We had dinner there one night and it wasn't great. There are scores of better restaurants in the area.

Having spent a week here we had time to look at Trip Advisor and check the reviews on this place. Reviewers which have rated this place as "average" are accurate in our view. Five star reviews are too generous and 1 star reviews usually pertain to a specific problem which can happen anywhere.

Why this is not 5 stars: you can hear the tv playing through the wall from the adjacent room; there is no wifi in the rooms. You have to plug in to connect. Come on this 2014; there are no pure oceans views - the hotel is positioned perpendicular to the waterfront and is curved. So you do have partial ocean and city views, which in our case included an abandoned construction site; food is expensive and average; from 800am on you can hear any door down the hall slamming as people came and went. Time for new door closers.

Try and get a room out the right hand side of the building as you face it from the front door. The left hand side overlooks the pool and casino and we noticed lots a revellers and noise on that side. The right hand side was quiet except for a bit of traffic noise.

We would stay here again if we got a good package deal on a vacation. We would not return to this hotel if we were picking it in and off itself. You can do better in Funchal.

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
5 Thank grandcharles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
josecarlos_fernandes, Manager at Pestana Casino Park Hotel, responded to this review, 11 June 2014
Dear Tripadvisor Reviewer,
Thank you very much for your constructive comments and honest opinion about your recent stay at the Pestana Casino Park Hotel.
It is anyhow with great regret that we were not able to meet your expectations We apologize for it and hope that the good memories will prevail.
Your comments will also help us to address any future situations and for the constant training we do.
Now we are looking forward to welcome you soon and assuring you of our best attention at all times we remain with kindest regards from all of us.

José Carlos Fernandes
Manager
Pestana Casino Park Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 June 2014

Hotel was first class but I would suggest that it is more for the 'mature' folks and not so good for young children as none of the usual kiddies type activities and I would think that most folk going theer would be for the excellent service and location.

Room Tip: Ocean view is the best or if can strectch to a Junior Suite that would be good.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
josecarlos_fernandes, Manager at Pestana Casino Park Hotel, responded to this review, 3 June 2014
Dear Tripadvisor Reviewer,

Thank you for choosing the Pestana Casino Park Hotel for your recent holiday to Madeira and thank you for taking the time and trouble of posting your findings on TripAdvisor.

It was a pleasure to have you with us and we sincerely hope to welcome you back in the near future.

Yours Sincerely

José Carlos Fernandes
Unit Manager
Pestana Casino Park Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 1 June 2014

This is a very individualistic 5 star hotel. The people who have carped on about it not really being so, thereby reducing it's overall rating are being irresponsible. Consider the facts: rooms have large, comfortable double beds, balconies with seats (all with decent views), mini bar, flat screen t.v., bathrooms with double sinks and marble surrounds, bidet and bath with shower. There is a fantastic infinity pool, poolside bar/cafe, well manicured gardens, high volume of sun beds in different areas of the grounds, a health spa with a fine indoor pool, sauna, steam room and ice shower.
As mentioned in other reviews, the building is of a very particular modernist 70's design with large, open interior areas running from the lobby into the bar and ultimately the a la carte restaurant. The buffet restaurant overlooking the pool with fantastic views is also large scale but well set out with a number of tables outside on the terrace for breakfast dining. There are also a couple of shops and a hair and beauty salon on site and there is live music entertainment every night (the guy who currently appears on Monday night is particularly good!)
The breakfast buffet has plenty of variety with different fruits, cold cuts, cheeses, a multitude of breads, pastries, very acceptable hot buffet with made to order omelets, and even complementary sparkling wine. The cold food buffet in the evenings is also very acceptable with plenty of choice. Only the hot evening buffet is of varying quality. We found the red meat cuts to be tough and hardly worth tackling. Chicken and fish was usually pretty good.
Rooms are cleaned with politeness and efficiency and our 2 small problems regarding a whistling air conditioner in the room and an irritating, insistent recorded message on the internal phone were dealt with and sorted immediately.
So yes, this is undoubtedly a 5 star hotel with a particular atmosphere and a sense of theatricality. If you don't like imposing modernist structures then choose to stay somewhere else; there are plenty of options!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank BosunB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
josecarlos_fernandes, Manager at Pestana Casino Park Hotel, responded to this review, 2 June 2014
Dear Guest,

Thank you very much indeed for submitting such an in-depth review of your recent stay at the Pestana Casino Park Hotel on TripAdvisor. How beautifully you describe your experience and honestly, reading this has brought us much joy.

I have had great pleasure in relaying your kind comments to our staff who join me in saying how motivating they have been. It is indeed true – many of us have been here since the very beginning and we work together as a team and every victory regarding a guest’s holiday is reason for celebration!

We look forward to welcoming you back soon, where no efforts will be spared to make your stay a most enjoyable and memorable one again.

José Carlos Fernandes
Manager
Pestana Casino Park Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shrewsbury
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 31 May 2014

Stayed here many times before but not for the last two visits to Funchal so quite a shock to find that they've ditched access to dear old BBC 1 and ITV 1 that it had in previous years. OK there's usually plenty of sunshine and other distractions to occupy yourself with in Madeira but it was always great to have the bonus of familiar TV !

Check out other hotels before booking if this is important to you. If it's not an issue then I'd certainly recommend this hotel. Not really suitable for young children or teenagers though.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank A D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
josecarlos_fernandes, Manager at Pestana Casino Park Hotel, responded to this review, 2 June 2014
Dear Tripadvisor Reviewer,

Thank you very much for your recent review on Tripadvisor.

We refer to the recent lack of BBC1 and BBC2, ITV channels. Kindly note the following message we have received from the responsible company on the 14th. of February 2014:
'Our operator of the satellites that transmits the majority of channels (BBC1 BBC2, ITV) is currently replacing its existing satellites with newer, more powerful satellites.
Some TV viewers outside of the UK and ROI may no longer be able to receive the terrestrial channels (BBC, Channel 4, Channel 5) when the channels move to their new satellite. It started in early February 2014 and will last several weeks.''

Kindly note that neither Pestana Casino Park Hote or any Hotel in Madeira have access to these valuable channels as it is totally beyond our control.

Assuring you of our best attention at all times we remain with kindest regards.

José Carlos Fernandes
Manager
Pestana Casino Park Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 May 2014

We arrived on Monday to this lovely hotel. Do not be dissappointed with the exterior inside the hotel is lovely. This is my first time in Portugal and I have been pleasantly surprised. We are staying bed and breakfast and have not been disappointed in the least. The room we have is on the 1st floor is clean and tidy. Initially the room had 2 single beds and when requested we required a double within 10 minutes the bed was transformed into a large spacious bed that you didn't slip down the middle.
Breakfast consisted of an aray of many different foods from pasterys, cereals, fresh fruits and bread yogurts and the traditional English breakfast, you can also have omelettes cooked fresh to your requirements.
The pool restaurant and bar are presently been refurbished but the main resturant and bar are fully open and drinks are brought to where you are relaxing.
The infinity pool looks wonderful and there is a lovely jacuzzi and gym you are able to use free of charge. On a night there is a variety of different entertainment and the casino next door if you want to do something different.
We have found all the staff helpful and pleasant and the location ideal although not for wheelchair users to get into as town as Madeira is very hilly but I am guessing this is the case for a large majority of Madeira. I would recommend coming here and would most certainly return to this hotel again.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Suzi J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
josecarlos_fernandes, Manager at Pestana Casino Park Hotel, responded to this review, 3 June 2014
Dear Tripadvisor Reviewer,

Thank you very much for you kind comments and for sharing them on TripAdvisor.

We are delighted that your recent holiday in Madeira was such a success and we sincerely hope that this will be one of many.

We are glad that you enjoyed our facilities and our team and I shall certainly pass on your kind words to them.

We look forward to welcoming you back and thank you so much for your recommendations; they mean a lot to us.

Your sincerely

José Carlos Fernandes
Manager
Pestana Casino Park Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pestana Casino Park Hotel

Property: Pestana Casino Park Hotel
Address: Rua Imperatriz D. Amelia, 55 | Quinta da Vigia, Funchal, Madeira 9004-513, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Funchal
#25 Family Hotel in Funchal
#25 Spa Hotel in Funchal
#31 Romantic Hotel in Funchal
#33 Luxury Hotel in Funchal
Price Range (Based on Average Rates): £
Hotel Class:5 star — Pestana Casino Park Hotel 5*
Number of rooms: 379
Official Description (provided by the hotel):
The Pestana Casino Park is a 5-star hotel in Funchal, Madeira, surrounded by 15,000 m² of private gardens. Designed by world-renowned master architect Óscar Niemeyer, this hotel is adjacent to the Funchal bay cruise port. Plus, it is only 5 minutes on foot from the city centre and the epicentre of the city's social and cultural life. Its privileged location on the shores of the Atlantic Ocean makes it one of the most famous hotels on the island of Madeira. It features an infinity swimming pool, gardens with peaceful alcoves, a private car park available for a fee, a Spa where you can schedule a massage and/or Magic Spa treatment, and an indoor swimming pool with water jets, jacuzzi, Turkish bath, sauna and gym. You can enjoy four restaurants and bars with views overlooking the tennis court and access to the Casino da Madeira, with games, shows and a nightclub. All rooms have Wi-Fi and a private balcony. ... more   less 
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Also Known As:
Pestana Hotel Park
Pestana Casino Park Hotel Madeira/Funchal

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