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Pestana Casino Park Hotel
Ranked #35 of 86 Hotels in Funchal
Certificate of Excellence
Stockton-on-Tees, United Kingdom
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Would return”
Reviewed 29 June 2014

We have just recently returned from Casino Park but would certainly return. The hotel is in a quite location in it's own large beautiful gardens a short walk from the Old Town and Port to the right and a lot of bars and restaurants to the left (10-15 mins respectively). No need to take beach towels with you as there are a lot available (saves on suitcase space as well). The rooms whilst modest and don't have coffee and tea making facilities (apparently normal for the Portuguese) are a reasonable size but very clean, as is the hotel in general. The shower was always boiling hot and quite powerful and the bath was also a reasonable size if you wanted a soak. We stayed B&B and there was always plenty to choose from on a morning and to be honest would recommend this as the restaurants in the area are really worth a visit as the food is exceptionally good and wine choice was plentiful (try Beef & Wines, Restaurante Dos Combatentes and Mamma Mia) all are reasonably priced but service was impeccable, we even got told off in one for pouring our own wine. You must visit the hotel spa, the staff were lovely and the treatments available were very good, the fact that there is a beautiful indoor pool, sauna and stream room were a big bonus. Only a couple of downsides - you can only get Wi-Fi in the lobby, lounge and restaurant areas but as we were trying to get away from it all it was in a way a bonus as temptation was out of reach, the only other issue was the pool bar staff who when they weren't ignoring you were very slow and there was often a wait to be served. The main bar was great and the staff were fantastic, on the ball and very friendly, the Mojito is a must as it's the closest we have come to how they are made in Cuba so well worth it. The reception staff we really good as well and more than happy to book restaurants and taxi's for us. Whilst we were there, there was a flower festival on with flowers lining the streets and all the trees lining the main road were decorated for an arts festival, there was even a fire works display on very Saturday in June which apparently is also normal. The people and the location are well worth a visit and I will be recommending the hotel and certainly the island to friends and family. As with some of the other reviews if you are wanting plenty of night life this may not be the holiday for you but as a couple without kids in are late thirties, early forties it was quiet, relaxing and a world away from the hustle and bustle of everyday life, exactly what we were looking for in a holiday.

  • Stayed June 2014, travelled as a couple
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3 Thank Lamont27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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UK
Level 3 Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 26 June 2014

Spent 1 week at this hotel and it was long enough
Read before we arrived that the hotel staff were miserable - true for some but Sylvia (breakfast chef) lovely nothing too much trouble. Same applied to waitor Roberto) very friendly. Did not eat in hotel apart from breakfast which was good. Outdoor pool too cold just enough time for a quick (refreshing) dip! Spa excellent and spa staff greAt. Outdoor sunbeds very uncomfortable they should invest in better furniture. Madeira very beautiful island

.

Room Tip: Top floor the best for views to the south east. Balcony furniture could do with being replaced
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  • Stayed June 2014, travelled as a couple
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3 Thank ollieUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry, United Kingdom
Level 5 Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 26 June 2014

Went back to the Casino Park after a five year absence, glad to see it had not changed, staff friendly and helpful, the whole place kept really clean. the rooms are a good size, lovely shower and bathroom ,all kept spotless. Breakfast was plentiful, but on three mornings we had to wait over twenty minutes for tea and coffee, even after chasing the waiting staff. Getting tea after eating breakfast has for us made this only a four star review.
I would still use the hotel again, for our trips to Funchal.

Room Tip: Take a Garden view, low number, but high floor.
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  • Stayed June 2014, travelled as a couple
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1 Thank Chastug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derbyshire
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 June 2014 via mobile

We stayed here for a week in June. The hotel was large with an infinity pool and a spa . We loved the spa and found it very relaxing and clean.
The staff were extremely helpful especially when I had a problem with the room safe. The breakfast was plentiful with plenty of choice and sparkling wine each morning . It was the Atlantic festival while we were there so we paid for dinner at the pool cafe to watch the fireworks. We were delighted with the quality of the food we had .
The bedroom was large enough for two and had plenty of storage space, which is sometimes lacking in other hotels. We had a sea view with seating on the balcony , if possible I do think the seating needs replacing with more comfortable seats. The hotel was an easy 10 minute walk down into the centre of Funchal, although it was uphill coming back.( there are plenty of buses going past the hotel if residents needed these.)
The hotel was close to some lovely restaurants an Italian next to the spa shop and a little further down the road near the Pestana Carlton hotel There was a meat and fish restaurant which we would reccomend.
Overall a really enjoyable stay .

We would love to return

Stayed June 2014, travelled as a couple
Helpful?
4 Thank Tapper8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
perth
Level 3 Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 25 June 2014

Just back from pestana casino park hotel yesterday.We had a lovely holiday. The room was good size good shower, good quality toiletries renewed as required. The rooms were kept spotless clean.Nice balcony, where we could watch the world go by. The food was excellent, the breakfast had everything you could possibly want. The fruit was lovely, and what a variety. Lovely rolls and bread and jams. Cheese, cold meats, salad, yogurt, porridge, cereals fruit juice, water, coffee , tea,Large variety in cooked breakfast also, omlettes made to order.
The evening meal was excellent too.Soup, different every night. Salad, what a spread , always something different each night. All kinds of meat, fish , cheese, etc The main course, steak, pork turkey, chicken all kinds of lovely fish, kebabs, pastas, potatoes roast vegetables. I could go on forever, all was excellent quality. The sweets, very too delicious. Everything you could ask for, plus fresh fruit, icecream, also biscuits and cheese. These are only some of the lovely foods we enjoyed.
The reception area is lovely just to relax ,plenty sitting areas. Lovely pool and surrounding areas , loads of sunbeds, no problem getting one. Cafes outside also. Lovely views from pool area also. Fireworks display was on when we were there , it was worth watchin g from pool area.
Hotel perfect could find no fault , would definitley recomend.
Madeira is lovely, this is our second visit. Feel more fit, after walking up all the hills. Buses very cheap, also bus trips reasonable too. It is lovey to walk up to the Lido area and walk right along sea path.Keep going for about 40 minutes and you will come to a lovely little cafe, the Magic Cafe. It serves lovely food, and drinks. Attached to this is a lovely tropical garden , well worth seeing. The town is super too, with loads of shops, and the market is worth a visit. Fuchal harbour is being updated at present , so there is a lot of building work going on. On sunday we went to the Funchal Baptist church which started at 11am for one hour. It was in english.We took a 22 bus, also a 26 goes, from the bus area outside the market. It was very good, and there were quite a big crowd there from different places. They served tea an coffee afterwards. We took our holiday with jet 2 half board from glasgow,It was an excellent holiday , we had two rooms 370 and 372.Would highly recommend Madeira and this lovely hotel. It only takes 10 minutes to walk into town, and 20 minutes to walk to Lido area.

Room Tip: we did not use the indoor facilities. There was table tennis outside too We had a quiet room.
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  • Stayed June 2014, travelled with family
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Helpful?
2 Thank perthmary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 June 2014

Fabulous hotel. Good food. Very friendly staff - nothing too much trouble. We went with Atlantic Holidays who arranged some great trips round the island in mini-buses rather than coaches which seemed more individual. We especially enjoyed the Freira da Madeira/Petrel Museum. On our last day we went out to sea with Magic Dolphins on their catamaran and saw dolphins playing and jumping and splashing really near to the boat. Magical. The hotel is very convenient for walking to most parts of Funchal - provided you are fit because Madeira is very hilly. The Peak Fort is well worth a visit but it is quite a climb so better on a cloudy day. The indoor pool and spa are clean and not too busy. Great holiday in lovely, spacious hotel.

Room Tip: We were on the 5th floor - 535 - very good views and not too far from the lift.
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  • Stayed June 2014, travelled as a couple
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Helpful?
3 Thank Elizabeth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
josecarlos_fernandes, Manager at Pestana Casino Park Hotel, responded to this review, 25 June 2014
Dear Tripadvisor reviewer,

Thank you very much for your very nice and valuable comments. The fact you have enjoyed your stay with us and took the time to gives feedback it’s the best award we can get and that’s what makes work even harder to meet all our guests’ expectations! Thank you!

We now look forward to the pleasure of meeting you back soon, where no efforts will be spared to make your stay a most enjoyable and memeorable one again.

Best regards

José Carlos Fernandes
Manager
Pestana Casino Park Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Driffield, United Kingdom
Level 5 Contributor
67 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 24 June 2014

We visited this hotel for the first time in June. On arrival at 10.30 in the morning after an early flight from Manchester er were told our rooom was not ready. In fairness to the hotel, check in was from 2.00pm, so why does Thomson get you there so early.
They did there best to get the room ready and about 12.30pm we got our room, not a good start to the holiday though.

We were on the 4th Floor facing the garden's looking across towards the sea, a nice outlook. The room was clean and tidy and the bed was massive but dated, i feel that a re-decoration, some new furniture wouldn't go a miss. Our shower wasn't brilliant either but i think it was maybe faulty as talking to other people there's was really good.

Food and drink in the hotel are really expensive, we were on bed & breakfast, the breakfast was really good, nice selection, tea/coffee served to your table and the staff in the dining room were excellent.

Plenty of sunbeds, nice area's to sunbath, lovely pool (bit cold but ok), fab indoor pool, sauna, steam room and ice room down in the basement, all really clean.

When viewing the hotel from a distance somebody described it as looking like a multi storey car park, and in fact it probably does.

All in all we enjoyed our stay, the room was comfortable, clean and the hotel was in a great position with lots of lovely, quaint restaraunts close bye which we did visit and really enjoyed. The food and drinks were much cheaper aswell.

Would we go back ? Yes we would !! And Madeira was beautiful aswell x

Room Tip: All rooms looked good we only went in ours 451. Quiet !
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Nick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
josecarlos_fernandes, Manager at Pestana Casino Park Hotel, responded to this review, 25 June 2014
Dear Guest,

Thank you very much indeed for your glowing review for the Pestana Casino Park Hotel on TripAdvisor! We are absolutely delighted that you chose our hotel for your trip to Madeira and even more so to hear that we met your expectations and that your holiday was such a nice one.

We are happy to know that you wouldn’t hesitate in returning to our Hotel and looking ofrward to have such opportunity to welcome you soon we remain with kindest regards.

José Carlos Fernandes
Manager
Pestana Casino Park Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pestana Casino Park Hotel

Property: Pestana Casino Park Hotel
Address: Rua Imperatriz D. Amelia, 55 | Quinta da Vigia, Funchal, Madeira 9004-513, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Funchal
#25 Spa Hotel in Funchal
#25 Family Hotel in Funchal
#31 Romantic Hotel in Funchal
#33 Luxury Hotel in Funchal
Price Range (Based on Average Rates): £
Hotel Class:5 star — Pestana Casino Park Hotel 5*
Number of rooms: 379
Official Description (provided by the hotel):
The Pestana Casino Park is a 5-star hotel in Funchal, Madeira, surrounded by 15,000 m² of private gardens. Designed by world-renowned master architect Óscar Niemeyer, this hotel is adjacent to the Funchal bay cruise port. Plus, it is only 5 minutes on foot from the city centre and the epicentre of the city's social and cultural life. Its privileged location on the shores of the Atlantic Ocean makes it one of the most famous hotels on the island of Madeira. It features an infinity swimming pool, gardens with peaceful alcoves, a private car park available for a fee, a Spa where you can schedule a massage and/or Magic Spa treatment, and an indoor swimming pool with water jets, jacuzzi, Turkish bath, sauna and gym. You can enjoy four restaurants and bars with views overlooking the tennis court and access to the Casino da Madeira, with games, shows and a nightclub. All rooms have Wi-Fi and a private balcony. ... more   less 
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Also Known As:
Pestana Hotel Park
Pestana Casino Park Hotel Madeira/Funchal

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