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“Relaxing vacation at clean hotel with great view”

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Pestana Casino Park Hotel
Ranked #34 of 86 Hotels in Funchal
Certificate of Excellence
Skåne
2 reviews
“Relaxing vacation at clean hotel with great view”
Reviewed 28 September 2009

Front desk staff were a bit too busy with their computers instead of looking up and meeting the guests. Except the female Guest Relations Manager who was fabulous. Room cleaning was very good, as well as cleanliness in public areas. Expensive to use business centre. Beautiful indoor spa, asell as location of the outdoor pool. Restaurant in the evening did not feel so nice, no music in restaurant, too light, no outdoor tables (why!?!) so we ate in other restaurants all week.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mammamu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casino76, public relations manager at Pestana Casino Park Hotel, responded to this review, 30 September 2009
Pestana Casino Park would like to thank you for your review.
Achieving quality and our guests satisfaction higher standarts is our daily goal.
We look forward to welcoming you again in a near future,

For your next holidays , kindly visit www.pestana.com

Best Regards,

The Management

Pestana Hotels & Resorts | www.pestana.com
Sidónio Freitas Pereira| Director Geral - General Manager
Pestana Casino Park Hotel
Rua Imperatriz Dª Amélia - 9004-513 Funchal - Madeira - Portugal
e-mail : sidónio.freitas@pestana.com | Tel: +351 291 209 100 | Fax: +351 291 232 076
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Kent
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 28 September 2009

We love Madeira and have always stayed at The Classic Savoy - sadly now due for demolition and rebuilding over the next few years. We chose the Pestana Casino Park mainly for it's excellent location within walking distance of Funchal and it's proximity to the restaurants we already know.

For a chain hotel we were pleasantly surprised and enjoyed our stay in most respects. The service is generally very good; all staff we came in contact with were gracious and helpful with the possible exception of a couple of the breakfast waiting staff who seemed a little distracted. Restaurant managers were very good. The buffet breakfast is superb but we only had one other meal at the hotel (lunch at the Dockside Pool Bar) which was fine but seriously over-priced.

The hotel carried out renovations last year which means the rooms are clean and bright and the beds and pillows are still comfortable. Bathrooms are good with his/her basins and separate toilet. Flat-screen TV gave us plenty of channels including BBC1 and 2, ITV 1 and Channel 5. The public rooms are cool and spacious with plenty of seating areas both indoors and out; the shops and inevitable timeshare office are not too obvious. Modern art in the forms of drawings, sculpture and wallhangings are at every turn with special reference to the modernist architect Oscar Niemeyer who designed the hotel. The outdoor pool is a good size and scrupulously maintained. The gardens overlook Funchal harbour and are perfectly placed to watch the cruise ships coming and coming - quite a sight.

Minor criticisms would be:
The website offers complimentary tea and coffee facilities on arrival - we were not offered these.
No bathrobes or slippers
Sunbeds would benefit from mattresses. Along with the balcony furniture these may not have been replaced last year as looking a little tired.
EUR22.50 for a 9 minute call to the UK! It's common knowledge that hotels overcharge for telephone calls but we did think the cost was a little excessive.

We booked our trip through Atlantic Holidays who are part of the Pestana Group. Although inflexible in the duration of the holidays they offer we have found them to have excellent prices. Also our room was upgraded which was a nice surprise.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PetuniaKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 26 September 2009

A wonderful hotel in a great location. The views are outstanding.
This is the fourth year we have stayed at the Casino Park and will not be the last. The service is always excellent. The rooms are large and comfortable with well appointed bathrooms. The charge for a limited sea view is a little high but worth it.
The indoor leisure centre is one of the best we have ever encountered and great for someone like me who is not keen on swimming outdoors.
It's a short walk to Funchal and a pleasant one if you go though the park rather than straight down the road.
There are plenty of good restaurants within a short walk of the hotel and many more in the center of town.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BernardSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casino76, public relations manager at Pestana Casino Park Hotel, responded to this review, 30 September 2009
Pestana Casino Park would like to thank you for your review.
Achieving quality and our guests satisfaction higher standarts is our daily goal.
We look forward to welcoming you again in a near future,

For your next holidays , kindly visit www.pestana.com

Best Regards,

The Management

Pestana Hotels & Resorts | www.pestana.com
Sidónio Freitas Pereira| Director Geral - General Manager
Pestana Casino Park Hotel
Rua Imperatriz Dª Amélia - 9004-513 Funchal - Madeira - Portugal
e-mail : sidónio.freitas@pestana.com | Tel: +351 291 209 100 | Fax: +351 291 232 076
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swindon
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 September 2009

I booked an 11 day visit to Funchal with First Choice, I chose this hotel because of the many great reviews it had and also the fact that it was next door to a casino. We had asked for a sea view when we booked 3 months before and First Choice emailed the hotel, we were told we would have to pay an extra 40 Euros a night if we wanted that. So we took our chances. We were allocated a room on the 5th floor overlooking some of the road and some of the sea, but not the harbour. We already new that the hotel had taken away the tea and coffee facilities, so packed ourselves off with a travel kettle etc.
The room was very nice with two single beds making a super king size bed. For some reason they have the worlds biggest pillows ever which were not comfortable at all. Our chambermaid took it upon herself to remove the swin towels provided and not replace them one morning, but easily solved we just took 2 of fthe trolley in the corridor. I would however recommend, if you have room, to pack another towel per person as the towels provided do not cover the whole of the loungers and when the suns out they are scorching.
Breakfast was the best I've ever had. The choice is huge. They even had bottles of sparkling wine chilling so you can help yourself before finding a table. One morning I was very naughty and had 2 glasses and couple of doughnuts to start off the day.
The pool and surrounding area is just amazing, there are plenty of loungers for everyone and the pool is very refreshing. I did not require an umbrella for shade so cannot comment of whether they charge for those or not.
Whilst soaking up the glorious sun and reading as many books as possible I took adavntage of the deck bar. A large larger cost 4.50 Euros, so more expensive than at home. We did not eat any meals in the hotels main restaurant, but wished we had as it looked really good. We did however go for an Italian buffet at the deck restaurant. There was lots of food available, albeit not too warm, and if you have a big appetite worth the 27.00 Euro price tag.
We did find a great little restaurant just down the road from the hotel called Mar Brando. We got ushered in one night after failing to be served for 25mins in a restaurant in the town. The owner is very friendly and has 2 lady chefs working away in the kitchen. The girls produce some great tastings dishes. We went for 4 meals in total and my only slight niggle was that the same vegetables were served everyday.
Now onto entertainment. the hotel seemed to have some kind of live act on everynight, usually consisted of someone playing a synthesiser and singing well known songs. All very relaxing when your sipping your cocktails. The Casino show 'Viva La Diva' was very entertaining. We have a nice meal with free house wine and were then entertained by a guy singing Frank Sinatra songs. Then the lights go down, the drinks get prices and the show starts. Not Las Vegas by any means but a jolly good time was had by all. After the show you can dance away on the stage to the resident band.
Dance away? Never, there was gambling to be done! Down we went to the casino floor, grabbed a large lager for 2.30 Euros (hoorah cheap drinks) and spent until the wee hours of the morning on the blackjack table.
We went for several trips. One to the west of the Island, very good. Out on a catamaran (Sea Born) to sea the dolphins, we also had an added bonus of seeing a whale. And a trip on a big game fishing boat to try and catch some marlin and tuna. I was so looking forward to catching one of if not the best game fish in the world. I had visons of being strapped in the chair fighting a 400lb beauty, but alas it was not to be. I nearly cried I was so upset. The only trip I could get was a 4 hour one and not a day, they tend to go out further on a 7 hour trip so you have a better chance. I will not say the price of the chance to catch a Marlin, because if you really want to catch one you don't care.
So a fantastic holiday was had and this was mainly due to the amazing hotel that is Casino Park. Some people say it should not have a 5 Star rating, but a 4 Star rating would be robbing it. The only difference between this 5 Star hotel and others I've stayed in was that the staff all seemed local, were very helpful and didn't look down on there customers.
We loved this hotel so much, we will booking to go again next year and will take the mother. The only let down on the holiday is that First Choice, who were advertised as being great, have merged with Thompsom and the plane journey was bordering on a Ryanair trip. You had to pay for everything, the meals before you go, the drinks on the plane, extra inch of legroom so your knees don't get squashed. Last time I looked the Euro to Pound was about 1.14. Strange when paying in Euros on the plane the rate went up to about 1.60 so hardly and change from a 10 Euro for 2 small cans of lager that were on offer.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank holidaybugSwindon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casino76, public relations manager at Pestana Casino Park Hotel, responded to this review, 30 September 2009
Pestana Casino Park would like to thank you for your review.
Achieving quality and our guests satisfaction higher standarts is our daily goal.
We look forward to welcoming you again in a near future,

For your next holidays , kindly visit www.pestana.com

Best Regards,

The Management

Pestana Hotels & Resorts | www.pestana.com
Sidónio Freitas Pereira| Director Geral - General Manager
Pestana Casino Park Hotel
Rua Imperatriz Dª Amélia - 9004-513 Funchal - Madeira - Portugal
e-mail : sidónio.freitas@pestana.com | Tel: +351 291 209 100 | Fax: +351 291 232 076
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wirral, UK
1 review
Reviewed 23 September 2009

This was our 4th vist to Hotel and we were not disappointed,we took some friends who thought it was great,the best hotel in area ( we took them on tour of others) it was their first time in Madeira,and they will come back.The staff were brilliant as usual,nothing too much trouble.The pool area and gardens are so beautiful please dont ever change that,though I do miss the marble water feature in reception why ever did you remove it?
Rooms are brilliant again,and maid service excellent
Thank you once gain

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheTykes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester
2 reviews
Reviewed 22 September 2009

We booked this Hotel for our 25th wedding anniversary and were very pleased with our stay.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rich201060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casino76, public relations manager at Pestana Casino Park Hotel, responded to this review, 30 September 2009
Pestana Casino Park would like to thank you for your review.
Achieving quality and our guests satisfaction higher standarts is our daily goal.
We look forward to welcoming you again in a near future,

For your next holidays , kindly visit www.pestana.com

Best Regards,

The Management

Pestana Hotels & Resorts | www.pestana.com
Sidónio Freitas Pereira| Director Geral - General Manager
Pestana Casino Park Hotel
Rua Imperatriz Dª Amélia - 9004-513 Funchal - Madeira - Portugal
e-mail : sidónio.freitas@pestana.com | Tel: +351 291 209 100 | Fax: +351 291 232 076
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 September 2009

We loved this hotel and the island of Madeira and will definately be returning!!!

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OliveJM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casino76, public relations manager at Pestana Casino Park Hotel, responded to this review, 30 September 2009
Pestana Casino Park would like to thank you for your review.
Achieving quality and our guests satisfaction higher standarts is our daily goal.
We look forward to welcoming you again in a near future,

For your next holidays , kindly visit www.pestana.com

Best Regards,

The Management

Pestana Hotels & Resorts | www.pestana.com
Sidónio Freitas Pereira| Director Geral - General Manager
Pestana Casino Park Hotel
Rua Imperatriz Dª Amélia - 9004-513 Funchal - Madeira - Portugal
e-mail : sidónio.freitas@pestana.com | Tel: +351 291 209 100 | Fax: +351 291 232 076
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pestana Casino Park Hotel

Property: Pestana Casino Park Hotel
Address: Rua Imperatriz D. Amelia, 55 | Quinta da Vigia, Funchal, Madeira 9004-513, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Funchal
#24 Spa Hotel in Funchal
#25 Family Hotel in Funchal
#31 Romantic Hotel in Funchal
#32 Luxury Hotel in Funchal
Price Range (Based on Average Rates): £
Hotel Class:5 star — Pestana Casino Park Hotel 5*
Number of rooms: 379
Reservation Options:
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Also Known As:
Pestana Hotel Park
Pestana Casino Park Hotel Madeira/Funchal

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