We stayed for a fortnight over Christmas and New Year 2009/10.
The hotel is a real mixture of excellent and ordinary. The public rooms are fine, if a little typical of large chain hotels. The indoor swimming and spa facilities are very good. The location is good and the staff were excellent. HOWEVER our bedroom (564) was very 3 star. Of course, it has to be recognised that hotels have a range of rooms and it is possible that either by bad luck or as a consequence of our travel companies negotiating skills (or lack of them) we got one of the poorer ones. Odd numbers have better views than even numbers and high numbers are nearer the road. Higher floors are probably more susceptible to wind and rain noise, which was significant over this Christmas.
Specific issues with the room were: it was drab ( a lot of dark brown wood and magnolia paint), poorly lit (no where was really light enough to read by), there was only one chair and no space for a luggage rack, the wardrobe had sliding doors which banged unless you were very careful and so you could hear the progress of your neighbours. Within the wardrobe, the bottom half was full of drawers so there was nowhere with enough drop to hang a long dress, there is no tea making facilites but these could be hired for 6 Euros (worth it as the awful tea in the bar was 3 Euros). The sound insulation isn't great so apart from the noise of the sliding doors, you can monitor progress of your neighbour's ablutions!
The New Year and Christmas eve "Gala" meals were disappointing but the entertainment at both of these and in the public rooms was very good.
If it was advertised and priced as a 3 star hotel, it would be great value, for a 4 star it would be OK but for a 5 star it is poor. However, this doesn't mean you'd have a poor holiday. We enjoyed ourselves and just accepted that we'd payed over the odds with 5 star prices. Certainly the bar prices are 5 star!!
- Official Description (provided by the hotel):
- The Pestana Casino Park is a 5-star hotel in Funchal, Madeira, surrounded by 15,000 m² of private gardens. Designed by world-renowned master architect Óscar Niemeyer, this hotel is adjacent to the Funchal bay cruise port. Plus, it is only 5 minutes on foot from the city centre and the epicentre of the city's social and cultural life. Its privileged location on the shores of the Atlantic Ocean makes it one of the most famous hotels on the island of Madeira. It features an infinity swimming pool, gardens with peaceful alcoves, a private car park available for a fee, a Spa where you can schedule a massage and/or Magic Spa treatment, and an indoor swimming pool with water jets, jacuzzi, Turkish bath, sauna and gym. You can enjoy four restaurants and bars with views overlooking the tennis court and access to the Casino da Madeira, with games, shows and a nightclub. All rooms have Wi-Fi and a private balcony. ... more less
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- Also Known As:
- Pestana Hotel Park
- Pestana Casino Park Hotel Madeira/Funchal