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“Beautiful Madeira with Marcelino”

Daniel Madeira Taxis
Ranked #1 of 18 Transportation in Funchal
Certificate of Excellence
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Attraction details
Owner description: Dear Sir/Madam, We are the Daniel Madeira Taxis Team and our aim is to provide you, our guest, with a pleasant experience during your visit to Madeira Island. We provide airport and any other transfers, as well as tours all over the island, be it pre-set or personalized. If you're coming on a cruise, we'll drive right into the docks to meet you. And after showing you the beauty of Madeira, we'll get you back to your cruise ship on time for your sail away. We're all certified professional drivers and we all love our island, thereafter we take so much pride in showing you around, offering you lots of information along the way. Best regards, The Daniel Madeira Taxis Team
St Helens, United Kingdom
1 review
common_n_attraction_reviews_1bd8 4 helpful votes
“Beautiful Madeira with Marcelino”
Reviewed 10 August 2014

Travelling on cruise ships can be oh so rushed, you only have a very short time to take in the beauty of each brief stop, this is why it was suggested by our family that we used Daniel's Taxi company to get the very best from our short stay. They had indeed had a very good experience in a previous year. We therefore booked in online before we left England. My family had had Daniel as their guide previously and were truly impressed. We were a little disappointed when we were told that he was unavailable but we needn't have been because Marcelino was a very friendly, most knowledgeable guide who made us feel safe driving along roads that even the most confident English driver would have found almost impossible.
He took us first to the Toboggan ride to avoid the vast queues and guided us to where to meet him after each stop. He waited patiently and we never ever felt rushed. At one point we even stopped half way up a fabulous mountain to sample the wonderful fresh spring water.
We had a wonderful day, taking in all the main sights, even a quick cheap lunch had an amazing view from the top of a cliff overlooking the bay.
Adelino A must have been with another company or just had bad luck because as far as we are concerned we had a wonderful day and it was the highlight of our cruise, Madeira is truly a beautiful place.
Thanks again Marcelino.

Visited August 2014
Review collected in partnership with this attraction

Helpful?
4 Thank Gayna E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Lewisville, Texas
Level 4 Contributor
40 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 29 helpful votes
“Bait and switch”
Reviewed 2 August 2014

What would otherwise have been a decent tour turned into a very boring road trip, and it got worse when we were asked to pay more than we had agreed upon.
We had this cab service pick us up from the airport, some employee (or sub-contractor, or employee, we could not determine which) picked us up and negotiated with us a price for a tour to eastern part of the island, it seemed like a decent deal and we took it.
On the day of the tour we had Daniel pick us up instead of the person that we had initially picked us up at the airport. Daniel proposed a tour to the Western part of the island and seemed confused when we told him that the agreement was to take us to the Eastern part. He rattled off a few spots that we would see, which to someone who had never been to those parts seemed as good as any other. We had to re-negotiate his taking us up the hill for the toboggan ride like his employee had promised.
The first part of the tour was good, we went up to the high peaks, took lots of pictures and actually enjoyed the views. Lunch was at a place that we did not enjoy, the food was mediocre and over-priced, I think the name of the restaurant is "the key". The afternoon began on a boring note and just got worse from there, after a while we realized that there are only so many avocado and passion fruit trees one can see before shriveling in boredom, after a while all the little villages blended into one and we asked him to cut the tour short.
When he was dropping us off, he asked us for far more money than what we had agreed with his other driver, his argument was that he had taken us in a bigger car and taken us to more spots than initially negotiated (which is surprising given that he had NO idea of what we had initially negotiated). This transformed an otherwise mediocre trip into a terrible experience.
Pick someone else if you decide to go on a tour.

Visited July 2014
Helpful?
5 Thank Adelino d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eusébia F, Public Relations Manager at Daniel Madeira Taxis, responded to this review, 7 August 2014
Dear Mr. Adelino A,

Thank you for your review, we appreciate and value your opinion as it will help us improve the quality of our services.

Reservations are usually made through me and when I knew about your booking I did not realize that it was your intention to have Marcelino as your driver, hence Daniel showing up in the morning of the tour. Had I known, Marcelino would have been your driver without any shadow of doubt.

Marcelino and the other drivers working with us are not our employees or sub-contractors - we all work as a team.

Mr. A, Daniel took you to the Eastern part of the island as you had agreed with Marcelino and proving that is your statement that you had lunch at "Restaurante A Chave" (The Key) which is in Faial. What Daniel did differently was extend the tour to include a visit to Eira do Serrado in the centre of the island. According to him it was added with your consent but his big and easily avoidable mistake was that he did not mention promply how much he was charging for this tour increase.

There's no excuse for his lack of important information and we (Daniel and I) are expressing our sincere apologies to you and your family. I'll soon be getting in touch with you in order to refund you of the extra charge.

I'm glad to know that the first half of the tour pleased you, but I'm so sorry that the second part felt so dull and that lunch was not a good experience.

As a final note, I'd love to be able to think that you won't be left with a permanent bad impression about our company.

Best regards,
Eusebia Freitas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
“Fantastic tour guide.”
Reviewed 27 July 2014

We have just returned from a fantastic day out with Daniel as our guide. He collected us at short notice from our Hotel. He then gave advice on what to go and see. His local knowledge is superb, knowing the history of the island as well as the local produce and flowers. We thoroughly enjoyed our trip and couldn't recommend him highly enough. Daniel is a lovely and friendly guide and made us feel very relaxed in his company.

Visited July 2014
Helpful?
2 Thank Stevojohnson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Red Deer, Canada
2 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
“Awesome experience”
Reviewed 22 July 2014

A group of 6 of us from Canada had the privilege and delight of having Daniel as our driver and tour guide for two days helping make this a wonderful, informative and memorable holiday experience. From the time he picked us up from the airport we knew that we were in for a very special treat. Not only did he patiently wait for an hour while we were waiting for the luggage for one couple to arrive (it eventually arrived the next day) but then he stopped at a supermarket so that we could get some items for our stay - offering suggestions of local products - and this was just as him being a "taxi" driver before the actual tours started the next day. On another occasion and stop at the supermarket he helped us purchase some excellent tuna steaks - chopped right in front of us!

For the next two days he took exceptionally good care of us - being flexible to accommodate our needs and desires. Daniel was extremely knowledgeable about the floral and fauna - and when we sometimes (infrequently) stumped him with a question - he would look it up. The East tour provided us with fantastic views, sights and scenes and Daniel also included a short Leveda Walk based on our request. The second day was intended to be a Leveda Walks day - and Daniel selected two different and wonderful hikes based on our ability and desires - he has extensive knowledge of the hikes having personally hiked them - sometimes numerous times. Once again, he provided more than expected with additional touring of the north and west of the Island - even accommodating a short and very brisk dip in the pools at Porto Moniz.

In summary - Daniel provided much more than we expected as a guide - with his friendly, easy going, accommodating manner - he left us feeling like we were saying goodbye to a friend when he dropped us off at the airport.

I also want to add that his wife, Eusebia was very thoughtful in setting up, coordinating and organizing the tour via email.

Together Eusebia and Daniel made our holiday a very special and memorable experience.

Visited July 2014
Review collected in partnership with this attraction

Helpful?
4 Thank DMS311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxfordshire
Level 3 Contributor
16 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
“Daniel taxi tour of madeira”
Reviewed 18 July 2014

Daniel met us at our cruise ship - the Emerald Princess in June 2014 - he knew everybody and where to go - explained everything in perfect English - and was helpful and good company throughout
We booked because of the good reviews on tripadvisor and it worked - he is someone you can trust and will look after you.

Visited June 2014
Helpful?
1 Thank Sweep123Oxfordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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