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“Second time around”

Daniel Madeira Taxis
Ranked #1 of 16 Transportation in Funchal
Certificate of Excellence
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Attraction details
Owner description: Dear Sir/Madam, We are the Daniel Madeira Taxis Team and our aim is to provide you, our guest, with a pleasant experience during your visit to Madeira Island. We provide airport and any other transfers, as well as tours all over the island, be it pre-set or personalized. If you're coming on a cruise, we'll drive right into the docks to meet you. And after showing you the beauty of Madeira, we'll get you back to your cruise ship on time for your sail away. We're all certified professional drivers and we all love our island, thereafter we take so much pride in showing you around, offering you lots of information along the way. Best regards, The Daniel Madeira Taxis Team
Level Contributor
35 reviews
21 attraction reviews
common_n_attraction_reviews_1bd8 18 helpful votes
“Second time around”
5 of 5 bubbles Reviewed 13 August 2014

In May, our family was once again going to Madeira and contacted Daniel Madeira taxi to request our tour with Oscar. He was waiting for us at the cruise terminal and greeted us warmly. We rode the chair lift to the mountain and rode down in the wooden toboggans. Oscar was waiting for us and took us on a tour of the area. The four grandchildren had a great time. Thanks, Oscar!!

Visited May 2014
4 Thank AuntGram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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489 reviews from our community

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Date | Rating
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English first
Plymouth, United Kingdom
Level Contributor
258 reviews
95 attraction reviews
common_n_attraction_reviews_1bd8 301 helpful votes
“Wonderful days out!”
5 of 5 bubbles Reviewed 13 August 2014 via mobile

We had 3 tours booked with Daniel Madeira Taxis and couldn't fault any of them. The first tour was a full day to the west of the island and we were driven by a friend of Daniels as he was unavailable. The driver was so interesting and knowledgable particularly about the flora and fauna, we didn't have a moment to be bored. The views and places he took us to were wonderful. The other 2 trips were a full day to the east and a half day to Nuns Valley, both driven by Daniel and they were equally amazing. What a wonderful thoroughly nice man he was, and such a pleasure to have him share our trips with us. He altered the itinerary so that we were at certain view points at the right time for the best photos and removed or added things that we requested. His knowledge of Madeira made it so interesting too. There were plenty of stops and nothing was too much trouble - stops could be as long or as short as we wanted. We would definitely recommend this company and hope if we return to Madeira we will have the pleasure of Daniels company again on another tour.

Visited August 2014
6 Thank Lindylou146
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plymouth, United Kingdom
Level Contributor
2 reviews
common_n_attraction_reviews_1bd8 9 helpful votes
“Fantastic trips out!”
5 of 5 bubbles Reviewed 12 August 2014 via mobile

Whilst in Madeira, my family and I went on 3 tours with Daniel Madeira Taxis, and being 14 I expected 3 boring days out.... Well I was truly mistaken for the trips were amazing and great fun!
The first trip was a full day trip to the west of the island. Daniel could not carry out our tour so we had one of his friends who was just as brilliant. He wanted us to see every thing and we extremely informative. He pointed out many different plants and told us interesting facts about we're we were. The west was very beautiful with some great views.
Our next trip, which was on my birthday, was a half day trip to nuns valley. This time we had Daniel and when he came and collected us from our hotel, he treated us like old friends with a handshake and a warm welcome. He spoke very good English and there was no lack in amazing facts and information about the valley. He took us to nuns valley and a few other places and he told us the history behind nuns valley which was very interesting.
And our last trip was a full day trip to the east of Madeira, with Daniel. The east was just as beautiful as the west of the island making it hard to choose which one is best! We visited some loverly little villages and saw some amazing views. The day before we visited one of the places we were due to be going on this trip so Daniel let us pick another place to go.
Both of the vans we traveled in we're spacious and very clean. Next year my mum, dad and I are hopefully going back to Madeira and these trips were so good that we will definitely do at least one trip again with Daniel Madeira Taxis. I definitely recommend all three trips we did.

Visited August 2014
6 Thank Harriet M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Helens, United Kingdom
1 review
common_n_attraction_reviews_1bd8 4 helpful votes
“Beautiful Madeira with Marcelino”
5 of 5 bubbles Reviewed 10 August 2014

Travelling on cruise ships can be oh so rushed, you only have a very short time to take in the beauty of each brief stop, this is why it was suggested by our family that we used Daniel's Taxi company to get the very best from our short stay. They had indeed had a very good experience in a previous year. We therefore booked in online before we left England. My family had had Daniel as their guide previously and were truly impressed. We were a little disappointed when we were told that he was unavailable but we needn't have been because Marcelino was a very friendly, most knowledgeable guide who made us feel safe driving along roads that even the most confident English driver would have found almost impossible.
He took us first to the Toboggan ride to avoid the vast queues and guided us to where to meet him after each stop. He waited patiently and we never ever felt rushed. At one point we even stopped half way up a fabulous mountain to sample the wonderful fresh spring water.
We had a wonderful day, taking in all the main sights, even a quick cheap lunch had an amazing view from the top of a cliff overlooking the bay.
Adelino A must have been with another company or just had bad luck because as far as we are concerned we had a wonderful day and it was the highlight of our cruise, Madeira is truly a beautiful place.
Thanks again Marcelino.

Visited August 2014
Review collected in partnership with this attraction

4 Thank Gayna E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lewisville, Texas
Level Contributor
39 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 29 helpful votes
“Bait and switch”
2 of 5 bubbles Reviewed 2 August 2014

What would otherwise have been a decent tour turned into a very boring road trip, and it got worse when we were asked to pay more than we had agreed upon.
We had this cab service pick us up from the airport, some employee (or sub-contractor, or employee, we could not determine which) picked us up and negotiated with us a price for a tour to eastern part of the island, it seemed like a decent deal and we took it.
On the day of the tour we had Daniel pick us up instead of the person that we had initially picked us up at the airport. Daniel proposed a tour to the Western part of the island and seemed confused when we told him that the agreement was to take us to the Eastern part. He rattled off a few spots that we would see, which to someone who had never been to those parts seemed as good as any other. We had to re-negotiate his taking us up the hill for the toboggan ride like his employee had promised.
The first part of the tour was good, we went up to the high peaks, took lots of pictures and actually enjoyed the views. Lunch was at a place that we did not enjoy, the food was mediocre and over-priced, I think the name of the restaurant is "the key". The afternoon began on a boring note and just got worse from there, after a while we realized that there are only so many avocado and passion fruit trees one can see before shriveling in boredom, after a while all the little villages blended into one and we asked him to cut the tour short.
When he was dropping us off, he asked us for far more money than what we had agreed with his other driver, his argument was that he had taken us in a bigger car and taken us to more spots than initially negotiated (which is surprising given that he had NO idea of what we had initially negotiated). This transformed an otherwise mediocre trip into a terrible experience.
Pick someone else if you decide to go on a tour.

Visited July 2014
5 Thank Adelino d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eusébia F, Public Relations Manager at Daniel Madeira Taxis, responded to this review, 7 August 2014
Dear Mr. Adelino A,

Thank you for your review, we appreciate and value your opinion as it will help us improve the quality of our services.

Reservations are usually made through me and when I knew about your booking I did not realize that it was your intention to have Marcelino as your driver, hence Daniel showing up in the morning of the tour. Had I known, Marcelino would have been your driver without any shadow of doubt.

Marcelino and the other drivers working with us are not our employees or sub-contractors - we all work as a team.

Mr. A, Daniel took you to the Eastern part of the island as you had agreed with Marcelino and proving that is your statement that you had lunch at "Restaurante A Chave" (The Key) which is in Faial. What Daniel did differently was extend the tour to include a visit to Eira do Serrado in the centre of the island. According to him it was added with your consent but his big and easily avoidable mistake was that he did not mention promply how much he was charging for this tour increase.

There's no excuse for his lack of important information and we (Daniel and I) are expressing our sincere apologies to you and your family. I'll soon be getting in touch with you in order to refund you of the extra charge.

I'm glad to know that the first half of the tour pleased you, but I'm so sorry that the second part felt so dull and that lunch was not a good experience.

As a final note, I'd love to be able to think that you won't be left with a permanent bad impression about our company.

Best regards,
Eusebia Freitas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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