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“kid free, relaxing ideal”

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Porto Santa Maria Hotel
Ranked #11 of 86 Hotels in Funchal
Certificate of Excellence
Shepperton, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“kid free, relaxing ideal”
Reviewed 17 July 2014

this hotel is probably one of the best hotels in madiera,apart of course from reids.a tad more expensive than the other equivalent hotels,but well worth the extra.the first thing you notice is the absence of kids running around turning everywhere into a playgound while the parents sit and look on.it is so peacefull and relaxing.the hotel is set in the heart of the old town with its copius amount of excellent restaurants and local bars,the best being THE MOZART-( see my other revue of this retaurant).the staff are outstanding and very friendly witout being in your face,LENA is a national treasure and should be awarded for her outstanding service she provides.the rooms are very nice and comfortable.the amenities are excellent- 2 excellent pools and jacuzzies,massage rooms,saunas, nice new seating area out front on the prom,where you can sit and watch the world go by while enjoying a glass of bubbly(included in the breakfast menu).the saturday evening barbaque is well worth doing,with a reception after on the roof terrace with yet more bubbly, to get a good view of the incredible fireworks display with accompinied music, in the harbour.entertainment is laid on in the bar most evenings if you do not feel like going out for a drink.this is our second stay at this hotel and numorous stays on this magical island and certainly not our last.

Room Tip: ask for a top floor room
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  • Stayed June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank robert h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreCaldeira, General Manager at Porto Santa Maria Hotel, responded to this review, 25 July 2014
Dear Guest,

thank your for your nice review on Porto Santa Maria, we are glad that you enjoyed your June holidays with the Atlantic Festival. I have passed your Review to Lina as I am sure she will be glad to read it too.

Best Regards,

André Caldeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
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Edinburgh
Level 3 Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 15 July 2014

This hotel is one good reason to keep returning to Madeira. We love the island and we love this hotel. The staff are helpful, polite and proud of their hotel and this shows in the service they deliver. I agree with the reviewer who says it's very difficult to write anything different that hasn't already been said before.
We discovered a wee place along from the hotel which serves delicious wraps and healthy juices - great for lunches. It's called GIGI Sumos and worth a visit.

Room Tip: we had a side view of the sea on the second floor
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  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
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Helpful?
2 Thank EdinburghJandM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreCaldeira, General Manager at Porto Santa Maria Hotel, responded to this review, 25 July 2014
Dear Guest,

reading your review made us feel that we must keep up the work in order that we are fit and ready for your third visit! We promise that we will try! Hope to see you again soon.

Best Regards,

André Caldeira
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cheshire
Level 3 Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 15 July 2014

Just returned from the porto santa Maria. This was our first trip to Madeira, and although not our favourite destination we could not fault this lovely hotel. From cleanliness, food, staff, views, everything was first class.

Room Tip: Sea view rooms are worth upgrading to.
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  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank jan1959Cheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreCaldeira, General Manager at Porto Santa Maria Hotel, responded to this review, 25 July 2014
Dear Guest,

although sad to read that Madeira itself could have been better we are glad that at least from our part your were happy with the hotel. We hope that you give the Island another chance.

Best Regards,

André Caldeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Formby, United Kingdom
Level 6 Contributor
92 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 9 July 2014

It is so difficult to write a review of this hotel, except tp endorse the great majority of previous reviewers' comments that this is an outstanding hotel.
Wonderfully situated for walking to all the major attractions in Funchal; especially the old town, which on it's own, is a great experience which should not be missed.
Having arrived on an early flight from UK, we were advised that our room was not ready. This gave some relaxing time to sit in the delightfully cool and comfortable lobby/lounge area, and to have a mini stroll around the hotel facilities. Luggage was taken from us as we arrived and was next seen in our room.
Some information about the hotel which we hope will answer some of the questions that we could not find concise answers for prior to our visit:
Pool towels are provided and will be found in your room
Rooms are have a mini 'kitchen' area with a fridge ( a proper fridge, not a mini bar!), kettle and cutlery, crockery and utensils to make drinks and light lunches etc. There are two 'Spar' mini markets within minutes walk of the hotel for water and basic supplies.
Whilst there are plenty of sun beds, these do fill up on certain days. The hotel has a policy of not reserving the beds, but we still found that once a towel was on the bed, certain individuals would wander off and return possibly three hours later. The hotel did not seem to have any way of enforcing their policy. Our main gripe here is not with the hotel; but with the selfish and arrogant attitude of those individuals who cannot, and obviously will not consider others.
The roof terrace, accessed from the third floor, is delightful. With a full 360 degree view of the harbour and inland. Here there are a limited number of sun beds, some chairs and tables and a few comfortable sofas; but limited shade - Great for a warm cloudy day, but a sun trap otherwise.
Adjacent to the indoor pool, on the lower level, is a small gym: air conditioned and mirror fronted the modern equipment comprises a'Technogym' bike, treadmill, cross trainer and rower, together with a multi-gym bench and assorted weights.
Through the Captain's Bar there is a small library area with books to borrow (we assume take one and leave one).
Internet access is free in the public areas, but is at a charge in own rooms. There is a PC in the lobby area free to use.
There is a safe in each room for which use there us a charge of €12.00 per week. This seemed surprising that there should be a charge, but access to the digital coding is only available by a key available through reception-in other words, a secure system.
We are bound to have missed some information which we thought might be useful; but hopefully the few comments above night be found helpful.
We hope that other 'trippers' will find their stay at Santa Maria as pleasant as ours.

Room Tip: Upper storey, in the centre. Well worth paying the extra for a sea view room.
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
8 Thank 2mercury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreCaldeira, General Manager at Porto Santa Maria Hotel, responded to this review, 25 July 2014
Dear Guest,

thank you for your extensive and detailed review of Porto Santa Maria, I can only remember to add a note to the Evening meals that include our Gourmet Flavours on Thursdays and Barbecue on Summer Fridays. We hope that you have the opportunity to try them on your next visit!

Best Regards,

André Caldeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hertfordshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 July 2014

Third visit to the Porto Santa Maria Hotel met all our expectations yet again. Very comfortable Hotel with excellent and attentive staff. Great location. Seafront, shops and great restaurants within easy walking distance. Tour buses, cable car on the doorstep.

  • Stayed June 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreCaldeira, General Manager at Porto Santa Maria Hotel, responded to this review, 25 July 2014
Dear Guest,

glad to read that your were a satisfied guest to our hotel and will do our best so we can exceed them on a future visit!

Best Regards,

André Caldeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 July 2014 via mobile

Stayed at the Porto Santa Maria for one week. Lovely location on the front and on the flat. Great location close to lots of tourist attractions like the cable car, marina, bus station, sea front and old town. Staff were excellent. Do not want to name any individuals as everyone worked hard,all staff were pleasant,hard working and full of enthusiasm. Bedrooms kept clean and all areas are beautiful. Food of a high standard and great choice. Hopefully we will return soon. Thankyou for a fabulous holiday. room 240.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SCHamilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreCaldeira, General Manager at Porto Santa Maria Hotel, responded to this review, 25 July 2014
Dear Guest,

thank your for your kind review on our hotel and to our team! I will pass your review to all of us as i am sure everyone will be happy to read it. We hope you visit us again soon.

Best Regards,

André Caldeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Solihull
Level 6 Contributor
145 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 8 July 2014

I know this hotel doesn't come as high as others in Funchal but we couldn't fault it for anything and it's got to be the ideal location for sightseeing and eating out. It is situated right next to the sea with just a walkway in front and on the other side is the old town. The old town is by far the best place in eat in Funchal as well as being a great place to wonder and soak up the atmosphere. The hotel is very close to the market, just stroll through the old town and you are there, as well as being easy walking distance to Funchal town. The cable car is even closer!
The hotel rooms are perfect with good sized balconies and even a well equipped kitchenette area. We paid for a sea view and were a little disappointed to get a side sea view over the garden and pool however the did say we could possibly move the next day but by then we were settled.
We were staying B&B and the breakfasts were excellent with the added bonus of a Harris hawk 'display'! Apparently employed to keep the pigeons away from the outside breakfast area but also very entertaining.
Our only other meal at the hotel was lunch one day at the snack bar and again this was excellent.
The pool area was kept very clean and tidy as was the hotel everywhere. Staff were helpful and friendly.
I highly recommend this hotel if we return to Madeira.

Room Tip: Be careful of travel companies charging for sea view as almost all the rooms had sea view or side se...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank SolihullCatwoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreCaldeira, General Manager at Porto Santa Maria Hotel, responded to this review, 25 July 2014
Dear Guest,

We are happy to read that you enjoyed your stay at Porto Santa Maria and will hope that you do visit us again in the future and when you do you must try our Arsenal Restaurant. We are sure that you will enjoyed it as much as the restaurants in the area.

Best Regards,

André Caldeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Porto Santa Maria Hotel

Property: Porto Santa Maria Hotel
Address: Avenida Mar e Comunidades Madeirenses 50 | Porto Bay, Funchal, Madeira 9004-506, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Funchal
#9 Spa Hotel in Funchal
#11 Luxury Hotel in Funchal
#21 Family Hotel in Funchal
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Porto Santa Maria Hotel 4*
Number of rooms: 146
Official Description (provided by the hotel):
Porto Santa Maria lies at the water's edge in the very heart of Funchal's old centre. Its close relationship to the sea, the outstanding and exclusive views over the harbour where the cruise ships dock, its picturesque surroundings and the unique flavours of its cuisine result in genuine urban tranquility. A congenial hotel offering 146 rooms, restaurant, bars, direct access to the promenade, outdoor pool, indoor pool, SPA, gym, parking...all in the heart of the city. ... more   less 
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Also Known As:
Porto Santa Maria Funchal
Porto Santa Maria Hotel Madeira/Funchal

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