We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Disappointing Start”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Porto Santa Maria Hotel
Ranked #10 of 85 Hotels in Funchal
Certificate of Excellence
Durham, United Kingdom
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Disappointing Start”
Reviewed 4 August 2014

Visited this hotel for one week mid-July. On arrival at just before noon were informed our room was not ready and "would probably be ready 1 or 2 ish". (We were not the only ones to be in this position so be aware if you have an early morning flight). Once you are in your room and read the hotelinformation it does say that rooms would not normally be ready until this time - however Thomson tour operators donot advertise this in their literature! No apology was offered for this lateness - no invitation to perhaps have soom food or a drink etc. which would have been welcome after a very early morning start from home (4am). At approx. 1.30pm I called at reception to be informed our room was ready and cases had been taken up - finally I felt like the 4 star Thomson luxe service I had paid for had begun. Until we reached our room that is - I was aware a 'garden room' had been booked which suited us fine - however the room did not in fact look out over any gardens - just the municipal park where locals gather - oh and the recylcing bins which were used by the nearby bars and restaurants. Although a bit disappointing I was prepared to wait and see how entertaining or disruptive this may be; this was until a couple of hours later by which time we had witnessed the local homeless vagrants vomiting and urinating in the park area and that was enough for us. Straight down to reception to ask to be moved; initially we were informed that was actually a 'garden room'? and that nothing could be done that day to change it, however if we returned the next day between 12noon - 1pm we would be allocated a 'very nice garden room'. Don't know what the difference is but I strongly suggest that if Thomson are including this hotel in their 'luxe' range they should ensure that their customers DO NOT get allocated a room overlooking the municipal park - in fact I can't think of any guest who would be 'happy' with that choice of room, even though many did appear to be in them? The room allocated to us the following day was in fact a very nice garden room with views of the gardens (hooray!); very comfortable and exceptionally clean with good facilities for making a cuppa in the morning or even a quick snack at lunch-time if you want to; however there are some extremely good restaurants just outside of the hotel entrance - we weren't disappointed with any of the food - particularly dinner at the Fort next door - bit more pricey than the average Madeira restaurant but well worth it. All in all I would not wish to fault this hotel if (a) you don't get allocated a room already mentioned and (b) you are of the older generation - we're early 50's and found it a bit boring although ideally located, (c) they enforce the no reserving of sunbeds policy - this really is a problem.

Room Tip: Please ensure you are not allocated a room facing the municipal park - even if this means paying for...
See more room tips
  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank BrightEyes1711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carla B, General Manager at Porto Santa Maria Hotel, responded to this review, 17 September 2014
Thank you for your feedback, I am sad to hear that we did not correspond to your expectations upon arrival, as we are running a very high occupancy most of the rooms are departure and arrival on the same day, we do our outmost to have the rooms available and ready as soon as possible. Regarding room allocation we have garden view rooms with different positions, I’m glad you enjoyed the room allocated on the following day, and had a pleasant stay in Madeira.
If you decide to visit us again in the future, please feel free to contact me directly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,765 reviews from our community

Traveller rating
    1,321
    362
    55
    15
    12
See reviews for
111
1,385
32
7
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (768)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Durham
Level Contributor
91 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 2 August 2014

We stayed for 10 nights and found the hotel very good. The location in the old town is fantastic with a great atmosphere and lots of bars and restaurants close by. Our favourite restaurant was Riso, a 5 minute walk up the hill from the old town with a brilliant open air verandah right next to the sea. The centre of Funchal is also in easy walking distance and the free hotel coach up the coast to other hotels in the chain is a real asset. Our room with a sea view on the second floor was spacious and spotlessly clean with a good sized balcony, kitchenette and fridge. The staff were friendly and helpful and the addition of Betty, the Harris Hawk in the vicinity of the open air restaurant at breakfast to keep other birds away, was a brilliant idea. The breakfasts were okay, food not very hot and a little repetitive and the bacon often almost raw. The hotel had a pleasant, quiet ambience and the view from the roof terrace was superb. The only complaint we had was about the sunbeds with people reserving them from about 7:00 am and often leaving them for very long periods of time, meaning that other prospective users had no beds!. However, all in all it is a first rate hotel and we would certainly return.
To make this a 5* rating please implement a sun bed policy and improve the quality of breakfast food.

Room Tip: High floor and an unrestricted sea view, we had 221 and found it excellent.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Swissball
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreCaldeira, General Manager at Porto Santa Maria Hotel, responded to this review, 18 August 2014
Dear Guest,

We are glad you enjoyed your ten days with us and have read your comments on the bacon and will look into it, Regarding the sunbed we have reenforced the communication asking guest not to do so and it seams to have solved the problem in the last weeks. We hope to see you again soon

Best Regards,

André Caldeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 August 2014

Normally we book our hotel well in advance of our stay and making our requests but for this holiday, we had to leave booking quite late, to see how my husband recovered from a recent operation. We were delighted that he made a good recovery, enabling us to go ahead with the booking. Staying at a hotel with such a lovely view of the harbour, we decided to pay the extra and book a sea view room. We have friends who have stayed at the hotel and they advised us that the westerly wing has limited sea views and if we can, we should try to avoid these rooms and so on making the reservation, I explained why I had left booking the room late and requested but appreciated that it may not be possible, a room with a view of the harbour and the top floor. I received a prompt reply, saying that they would do their best. We arrived at the hotel at 11.45a.m.and we were aware that the room may not be available until 2p.m. While we were at the reception desk, a porter took our cases and we were not sure where he was taking them to. As expected, we were then told that our room would not be available until 1p.m. but that we could have a bite to eat or a drink on the terrace whilst waiting. We asked the receptionist, what had happened to our cases and were told that they had been placed in a secure room. We had to ask for our hand luggage back, because it contained our euros. Once we knew where the cases were, everything was fine, it was just a little confusing at the time.
We decided to go for a walk into Funchal and have lunch, which passed the time nicely.
On returning to the hotel we received our keys and were told that the luggage was already there. We were given room 227, what a lovely room. What beautiful views overlooking the harbour. We were delighted. One thing to mention, that might put people off this room is, the hotel is adults only. Our room overlooked the sea and the harbour but also where the local youngsters gathered whilst on school holidays. Both my husband and I found this to be very entertaining. They were no trouble, a little noisy yes but with laughter. It was lovely to see youngsters occupying themselves swimming, practicing keepy uppy football and wheelies. bikes.
In the bathroom, around the bath, the grouting needed to be re-done but that didn’t bother us, as both the bathroom and the bedroom were meticulously clean and stayed like that for the whole of our stay. One day we came back to the hotel mid afternoon and a young lady was cleaning the many windows on the corridor, they were gleaming.
We stayed at the hotel on a bed and breakfast basis, as we enjoy trying the local restaurants and we knew that the hotel is a only a stones throw from the many lovely restaurants in the Old Town. As many other reviewers have said, the breakfast buffet was beautiful. Everything and I mean everything that you would want to eat and of course, the lovely Lina running it so proficiently. You can dine inside or on the terrace. We chose to make the most of the sunshine and dine on the terrace. We decided to eat at the hotel for the barbecue evening and how glad we were. The food was gorgeous and the entertainment and dancing fun, Lina being the dance instigator. After our evening meals, we chose to go back to the hotel to sit with friends that we had made and listen to and dance to the entertainment, Tuesday and Saturday being the best evenings. The bar staff in the Captains Bar were really friendly and looked after us very well, as did every member of staff. Our overall opinion of The Hotel Porto Santa Maria – fabulous.

Room Tip: A room with a sea view.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank aetch1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreCaldeira, General Manager at Porto Santa Maria Hotel, responded to this review, 18 August 2014
Dear Guest,

thank your for your kind review on Porto Santa Maria, it is always a pleasure for all of us here at the hotel to read that our guests enjoyed their time with us. I have taken note on the remarks on the bathroom and will work on int as soon as possible. We hope to see you again soon.

Best Regards,

André Caldeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
scotland
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 31 July 2014

We arrived at the hotel around 1ish and were advised it would be at least another hour before our room was ready. We were given a complimentary lunch in hotel restaurant which was lovely. Unfortunately after the hour was up we sat in the reception area and eventually we had to ask if our room was ready. We were then handed the keys with no apology. What a bad start. Since then however the hotel stay was lovely. Some of the staff were not particularly friendly but we had no complaints. The sunbeds were reserved from early in the morning and some couples not appearing until lunchtime. Eventually management put up a notice saying sunbed reservation was not allowed. I did see a bit of a difference after this. If you are at this hotel the hot chocolate is a must. It was delicious. My only grumble was the weather. Sunny until lunchtime then cloudy for the rest of the day. If you are sun worshipers the Madeira is not the place to go due to the clouds. It was a lovely island though and I hope to visit again one day. Due to be flooding of the city there are a lot of building works going on right outside the hotel. This was rather noisy but did not spoil my time here.

Room Tip: We asked for a sea view and paid extra for this but it was a very small balcony and we did not sit o...
See more room tips
  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank poppy1Scotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreCaldeira, General Manager at Porto Santa Maria Hotel, responded to this review, 18 August 2014
Dear Guest,

Thank you for sharing your experience through Tripadvisor. We are sorry that you had to wait for your room to be ready, we do our best to have every room ready by 14h which is the check in time. We have since your stay increased the number of sunbeds as well as increased the communication to our guests to be respectful to each other and not reserve the sunbed when not in use, we feel that this problem is much better since we have not received negative feedback in the last weeks. We hope to have your visit again soon.

Best Regards,

André Caldeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Sussex
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 31 July 2014

The hotel is lovely and very convenient for the cable car and walking into the town. The staff were very helpful and friendly, the receptionist even printed off bus timetables for me. I holidayed with my husband and 21 year old daughter we shared a room for convenience it was a bit cramped as it was only a double room with an extra single bed in it, I thought possibly they would have given us a slightly larger room. The room itself was very well equipped with cooking utensils etc. The food was very good especially on the gourmet night it was delicious :-)
Thank you for a lovely stay.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank KatrinaWestsussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreCaldeira, General Manager at Porto Santa Maria Hotel, responded to this review, 18 August 2014
Dear Guest,

we are glad that you enjoyed your stay with us. We are afraid that all our rooms are the same size with the exception of the Junior Suites which are of course bigger and can better accommodate a third person. We hope to have your visit again soon.

Best Regards,

André Caldeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 30 July 2014

My partner and I have just come back from a 2 week holiday here, and from start to finish we had the best time ever. From the reception staff through to the domestics every single one had a smile and something nice to say .We had great laughs with Lena ( WHO LOVES TO DANCE ) young Daniel who was only a trainee but was great always smiling and chatty ,hope he gets taken on. And Luisa who just makes you feel so relaxed and welcome.

The rooms are great with all the cooking facilities, great space and a great view to relax from your balcony.

The cable car ride is only 100 meters away with the bus stop just beside it and the town centre just beyond that. There are plenty of restaurants just outside the main gate and bars handy as well. We were really impressed with the choice of food on offer and something different each day.

All in all it was a fantastic place to stay in and we couldn't fault it ,I would highly recommend staying here. We are planning going back to stay over Christmas and new year , cant wait.

Also you must take a ride on the cable car with fantastic views up to where you can take the toboggan ride. Just sit back and enjoy being pulled and pushed down the steep and winding roads . It was so good we did it twice.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank stu808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreCaldeira, General Manager at Porto Santa Maria Hotel, responded to this review, 14 August 2014
Dear Guest,

Thank you for your kind review on our hotel as well as to different members of the team. I shall pass them these references as I am sure they will be happy to read them. We hope to see you soon.

Best Regards,

André Caldeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baildon, United Kingdom
Level Contributor
143 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 30 July 2014

its two years since I visited the hotel and standards have not dropped the room we had was a junior suite which had a kitchenette which had all you need pots ,pans, kettle, and hob to make meals if you needed it had a good terrace with sun loungers and table and chairs the room was big and very clean two TV's ( a note was left in the room to say that at moment you cannot receive bbc1 bbc2 itv1 but they working at getting them ) the air con was very good comfy beds with choice of pillows overhaul great room the breakfast ended at 10 30 was a buffet with hot dishes(sausages bacon eggs hash browns) and usual cold dishes vast choice there is a great pool with great pool bar the in the hotel staff were very friendly and helpful the guests were from all nations mostly mature couples and groups the Santa Maria location on the flat is ideal if you are not a good walker usually you can walk the length of the promenade on the flat from the hotel but at the moment there is building work on the central promenade and a new marina being built which will be finished spring 2015 the work is far enough away from hotel so it did not cause any dirt or noise this is great hotel and would visit again

Room Tip: get a sea view so you can see the cruise liners coming in
See more room tips
  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank alan h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreCaldeira, General Manager at Porto Santa Maria Hotel, responded to this review, 14 August 2014
Dear Guest,

we are glad that we were able to live up to your previous visit two years ago and that you enjoyed your stay again. We hope that the third one is even better.

Best Regards,

André Caldeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Funchal hotels
1.6 mi away
Hotel The Cliff Bay
Hotel The Cliff Bay
#4 of 85 in Funchal
5.0 of 5 bubbles 2,769 reviews
2.0 mi away
Porto Mare Hotel
Porto Mare Hotel
#7 of 85 in Funchal
4.5 of 5 bubbles 1,977 reviews
1.2 mi away
Quinta Jardins do Lago
Show Prices
Show Prices
Show Prices
2.0 mi away
The Residence
The Residence
#6 of 85 in Funchal
5.0 of 5 bubbles 794 reviews
2.1 mi away
Melia Madeira Mare Resort & Spa
2.0 mi away
Suite Hotel Eden Mar
Suite Hotel Eden Mar
#8 of 85 in Funchal
4.5 of 5 bubbles 1,338 reviews
Show Prices
Show Prices
Show Prices

Been to Porto Santa Maria Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Porto Santa Maria Hotel

Property: Porto Santa Maria Hotel
Address: Avenida Mar e Comunidades Madeirenses 50 | Porto Bay, Funchal, Madeira 9004-506, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Funchal
#9 Romantic Hotel in Funchal
#10 Luxury Hotel in Funchal
#21 Family Hotel in Funchal
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Porto Santa Maria Hotel 4*
Number of rooms: 146
Official Description (provided by the hotel):
Porto Santa Maria lies at the water's edge in the very heart of Funchal's old centre. Its close relationship to the sea, the outstanding and exclusive views over the harbour where the cruise ships dock, its picturesque surroundings and the unique flavours of its cuisine result in genuine urban tranquility. A congenial hotel offering 146 rooms, restaurant, bars, direct access to the promenade, outdoor pool, indoor pool, SPA, gym, parking...all in the heart of the city. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Jet2Holidays , Hotels.com, Expedia, TravelUp, Ebookers, LoveHolidays, Booking.com, Priceline, TripOnline SA, Traveltool, S.L.U., Cancelon, Evoline ltd, Hotel.de and HotelQuickly so you can book your Porto Santa Maria Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Porto Santa Maria Funchal
Porto Santa Maria Hotel Madeira/Funchal

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing