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“Wonderful peaceful hotel with excellent service”

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Casa Velha do Palheiro
Ranked #14 of 86 Hotels in Funchal
Certificate of Excellence
leighton buzzard
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Wonderful peaceful hotel with excellent service”
Reviewed 21 February 2014

Stylish smaller hotel, rooms high standard but really made by beautiful grounds, lovely communal areas and outstanding service and food. Golf course is in good condition and challenging, grounds and access to gardens all beautiful.

Room Tip: Garden rooms lovely
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  • Stayed February 2014, travelled as a couple
    • Value
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Helpful?
1 Thank kim b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jonathanfletch, Owner at Casa Velha do Palheiro, responded to this review, 27 March 2014
Thanks for taking the time to review our property.
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443 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (75)
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English first
Paris, France
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 18 January 2014

This hotel seems one of a kind in a city where most of the accommodation is either in the heavily built up centre of town or in the huge purpose built new resort style hotels on the eastern edge of the capital. Casa Velha is a haven of peace and tranquility and excudes style, with the atmosphere of a country house hotel. The communal areas are spacious and we felt like we were sharing our own country house with a few select guests. Although visiting over the Christmas period the hotel remained relatively quiet and easily soaked up the 8 or 10 groups of people staying there. We appreciated almost exclusive use of the tennis court, gym and ping pong table. The spa is spacious (although the pool pretty small), beautifully designed and scruptuously clean and the range of treatments excellent. The staff were unfailingly helpful and friendly. As a family with 2 teenagers we appreciated our rooms no 1 and 2 which were on their own landing and were effectively interconnected. Evening meals were 5 star, the lunch menu however, seemed relatively expensive and could be more elaborate - few people take lunch there. The hotel offers a shuttle service to Funchal 2x a day (10 mins drive), but a car is useful to explore the island and with a vast network of expressways and v. little traffic getting around the island is very easy. However, with the incredibly steep road up to the hotel, you might be happier for someone else to drive!

Room Tip: Families with kids will appreciate rooms 1& 2 which are on a separate floor, with their own land...
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  • Stayed December 2013, travelled with family
    • Value
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    • Service
Helpful?
Thank wildatheart78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jonathanfletch, Owner at Casa Velha do Palheiro, responded to this review, 12 February 2014
Dear Wild at Heart,
Would you like a job working for us in our Press Relations!!! This review is fantastic and highlights so many of the little differences that make Casa Velha so special.
Thanks,
Jonathan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 January 2014 via mobile

We have stayed twice before and prior to the arrival of our daughter and had always wanted to return.

We have just returned from a wonderful stay at this very special hotel. It was a perfect Christmas break for the grown ups as well as our 5 year old daughter. From the moment we arrived we were made to feel like house guests. The staff were very attentive but did not get in our way which is just how we like it. The food was excellent, especially the Christmas Eve and Christmas Day menu's. They cooked whatever our daughter wanted and were very keen to make sure our stay was enjoyable. We played some lovely golf, they even had some kids clubs and so our daughter was not left out.
We shall be returning. There is an extra 3 hours or so daylight at this time of year and the weather was as good as a good summers day in the uk. It is only three hours from the uk and 20 minutes transfer to the hotel. It can take that long to travel a hundred miles or so in the uk. It's a pity that BA don't fly the route any more but the monarch flight with extra leg room was very good.

Stayed December 2013, travelled with family
Helpful?
1 Thank Robert K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jonathanfletch, Owner at Casa Velha do Palheiro, responded to this review, 12 February 2014
Dear Robert,
Thanks for your review and it is great to know that you your holiday at Casa Velha with your child was as much as a success as your holidays without. Generally in Madeira the attitude towards young children is a wonderful one and so unlike the experience of many European cities! We hope to welcome you again soon
Jonathan
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York, United Kingdom
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 December 2013

We visited this hotel and golf course in January for our 50th wedding anniversary. The hotel sent a taxi to the airport to pick us up, which was good. The room was very pleasant, well furnished with a nice big bed. We played golf most days. The course is interesting, not easy but a good challenge. The staff were very attentive. Food was excellent and on our anniversary night, as well as cake and sparkling wine they offered us a glass of "madeira" in the lounge. My husband also had a birthday while we were there and he was looked after very well. We used the mini bus on a few occasions to go down to Funchal. As hotel guests we had access to the Botanic gardens just next door with a gate leading to it. A pleasure which we undertook a number of times. Even in January it was a good to see..

  • Stayed January 2013, travelled as a couple
    • Value
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Helpful?
2 Thank May S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jonathanfletch, Owner at Casa Velha do Palheiro, responded to this review, 12 December 2013
Thanks for your review and we are very pleased that you chose Casa Velha for your 50th Wedding Anniversary and we are delighted that you enjoyed your stay. We hope to see you in 2014 which is a special anniversary for us - our 210th!
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Leighton Buzzard, United Kingdom
Level Contributor
139 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 21 November 2013 via mobile

It is very hard to fault this lovely small hotel set in attractive gardens, and surrounded by the golf course and botanical gardens. The bedrooms were attractive, if rather lacking a view. The restaurant and other public rooms were also lovely, and the staff were helpful and friendly.

The courtesy bus was a good idea to get to the centre of Funchal, and for trips to the splendid golf course, though it is only a short 10 minute walk to the club house.

My only comments are WiFi in the bedrooms would be good, and I thought the dinner prices a little expensive relative to other restaurants in Funchal

Stayed November 2013, travelled as a couple
Helpful?
1 Thank Alan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jonathanfletch, Owner at Casa Velha do Palheiro, responded to this review, 22 November 2013
Dear Alan,
Thanks for your great review and many positive comments. Regarding the WIFI we are presently examining ways to upgrade the signal and improve the service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 November 2013

The Casa Velha do Palheiro was the perfect place from which to enjoy the delights of Madeira! The hotel is beautiful and set in wonderful grounds (although we're not golfers it seemed that the hotel golf course was very well appreciated). The staff are personal and professional - very friendly and helpful. The food was delicious. The hotel is a short taxi ride into Funchal but nicely secluded and quiet.

My husband and I were there to celebrate my 65th birthday and the champagne and birthday cake at dinner that night were charming and much appreciated.

I highly recommend the Casa for anyone travelling to Madeira.

Room Tip: We stayed in the main (original) house on the estate. The room was spacious and very comfortable wi...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kathy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jonathanfletch, Owner at Casa Velha do Palheiro, responded to this review, 22 November 2013
Dear Kathy,
Thanks for taking the time to share your comments. The team at Casa Velha are very pleased that your stay and birthday celebrations were a great success.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
Reviewed 7 November 2013

My partner & i stayed at casa velha at end of oct we had booked a superior room but due to these all been full when we arrived we were given a upgrade to a suite which was a lovely bonus.
The room was huge clean with some lovely furniture.
The hotel is set in a peaceful location above Funchel surrounded by gardens & the golf coarse but the what sets it apart is the friendly staff from the manageress who was often around all the staff have a can do attitude always served with a smile..
We ate dinner at the hotel 4 times the food & service were never less than outstanding the highlight been a chocolate melt in middle pudding a true heaven moment.
If i have one slight negative the half board menu can be a bit limited on choice & the wine is way overpriced.
We also had dinner 3 times at the clubhouse again food & service were excellent with one of the best views you will find anywhere also nice wine at sensible price.
We played golf four times the coarse has spetacular views and five or six holes that would be classed as signiture holes on most coarses.
Also used the spa which again was spotlessly clean the indoor pool nice temp and a real wow factor,i had a full body massage on our last day which was a nice end of my stay.
In short if you like good food & service along with your golf this hotel will be hard to beat we will definitely be returning.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grahamegolfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jonathanfletch, Owner at Casa Velha do Palheiro, responded to this review, 22 November 2013
Dear Graham,
Thanks for your fantastic review. We are so pleased that you used and enjoyed the resorts facilities - golf, spa and gardens. The memorable moment during one of your dinners is also one of my favorite dishes - chocolate moelleux. Hopefully you will come back in 2014 and enjoy our 210th anniversary.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Casa Velha do Palheiro

Property: Casa Velha do Palheiro
Address: Rua da Estalagem 23 | Palheiro Golf Sao Goncalo, Funchal, Madeira 9060-415, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#10 Spa Hotel in Funchal
#14 Luxury Hotel in Funchal
#16 Family Hotel in Funchal
#16 Romantic Hotel in Funchal
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Casa Velha do Palheiro 5*
Number of rooms: 37
Official Description (provided by the hotel):
Casa Velha do Palheiro is a graceful 5 star Madeira country house hotel with 37 luxurious rooms.The hotel is situated next to the famous Palheiro Gardens, originally created over 200 years ago. Hotel facilities include: Championship golf course, full spa facilities including indoor and outdoor heated pools as well as a variety of treatments, fishing boat for whale and dolphin watching and big game fishing. ... more   less 
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Also Known As:
Casa Velha Do Palheiro Hotel Funchal
Casa Velha Do Palheiro Madeira/Funchal

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